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Lia Honda Northampton

Northampton, MA

4.9
586 Reviews

293 King St

Northampton, MA

01060

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Showing 586 reviews

May 20, 2021

It was a pleasure working with Spencer Butterfield. He got the car I was interested in and he explained everything I needed to know very easily. I would work with Spencer again.😊 More

by Bateypaula
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Butterfield
May 17, 2021

Helped me find the right car for me and was super nice the whole time. Gave me an amazing rate and understood what I wanted!! More

by SR21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Cote
May 04, 2021

Spencer was the sales rep that assisted me. Great service and made sure all of my needs as a consumer were met. Surprised at the amount of flexibility they showed due to my work schedule and time frame I wan More

by ksoler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Butterfield
May 05, 2021 -

Lia Honda Northampton responded

On behalf of everyone here at Lia Honda Northampton, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Spencer was such a great help. We look forward to serving your future automotive needs.

May 03, 2021

Purchasing a car can be so stressful. It is generally our first really big purchase. Our daughter is about to buy her first car. Spencer has provided us with information and ideas without pressuring us. Grea More

by debby125
Recommend Dealer
Yes
Employees Worked With
Spencer Butterfield
May 05, 2021 -

Lia Honda Northampton responded

Debby, thank you for your time and feedback. We are pleased to hear that Spencer was kind and helpful! We look forward to serving your automotive needs in the future.

May 02, 2021

Spencer Butterfield was extremely helpful and provided some valuable information to help me with my car search! He was friendly, passionate and knowledgeable. Thank you! More

by courtney.tudryn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Butterfield
May 05, 2021 -

Lia Honda Northampton responded

Courtney, thank you for your time and feedback. We are delighted to hear that your shopping experience with Spencer was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

May 02, 2021

I hate always hated the car buying process but Spencer Butterfield at Lia Honda made it seamless, efficient and painless and on Friday I walked away with a new car. Spencer was full of information, answer More

by edhirsch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Butterfield
May 05, 2021 -

Lia Honda Northampton responded

Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!

May 01, 2021

We were at your dealership today and met with Spencer - not sure of his last name. He was very knowledgeable and was able to answer all the questions about the vehicle we were looking at. He was very frien More

by Traeci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer
May 05, 2021 -

Lia Honda Northampton responded

Traeci, thank you so much for the kind words. Customer satisfaction is our top priority and we are all thrilled whenever we receive positive feedback from customers. Spencer will be pleased to know that you thought highly enough of his performance to mention him in your stellar review! If there is anything else we can do for you please be sure to let us know!

May 01, 2021

I went to Lia to look at CRVs, met with Spencer Butterfield in sales. I had numerous questions. Spencer answered all my questions, was very professional,friendly, and patient with me. I ended up bu More

by Debby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Butterfield,
May 05, 2021 -

Lia Honda Northampton responded

Debby, thank you for writing the wonderful review! We are happy to hear of your satisfaction during your visit to Lia Honda Northampton. We look forward to the opportunity to assist with any service your CR-V might need in the future.

April 30, 2021

Roger Cote did an excellent job, without pressure, in serving me to find the right vehicle at the right price. Although the vehicle with the right color was not in stock he was able to sech one down for More

by Herb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Cote
May 05, 2021 -

Lia Honda Northampton responded

Herb, thank you for providing us with a review of your experience at Lia Honda Northampton. We are delighted to hear that Roger was able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!

April 27, 2021

Desiree Frank Coordinated my service and everything went very smoothly. 👍. She kept me informed and quickly addressed my various requests. Adhered to all Covid practices. More

by CRP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
May 05, 2021 -

Lia Honda Northampton responded

We are so pleased to hear about your quick and effective service! We aim to please all our customers so every success story puts a smile on our faces. Thanks again and we look forward to seeing you in the future.

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