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Lia Honda Northampton

Northampton, MA

4.9
590 Reviews

293 King St

Northampton, MA

01060

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Showing 590 reviews

March 01, 2021

Ruth Brown was awesome! Made me feel like I mattered even for a simple recall visit. Car was done on time as promised and Ruth is an excellent representative of your dealership. I bought this Honda from Lia More

by rondidonato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruth Brown
Mar 05, 2021 -

Lia Honda Northampton responded

We would like to extend our most sincere gratitude to you for taking the time to write this review. We strive for excellence in all aspects of our dealership and it is encouraging to hear that you have noticed our hard work. We look forward to seeing you in the future.

February 27, 2021

I was very pleased with every aspect of my recent service visit to Lia. Desiree Frank explained clearly what needed to be done and ensured that it was quick, efficient and thorough. The waiting room was clea More

by Andy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree Frank, Jeannine DeAngelis, Melissa Thomas
Mar 05, 2021 -

Lia Honda Northampton responded

Andy, thank you for your very kind review. We are pleased to hear that Desiree was able to help you with your service and keep you comfortable while you waited. We look forward to seeing you again when your is ready for its next car service.

February 20, 2021

Desiree Frank did a great job when I was there for my inspection. Friendly and efficient. Car was well sanitized before I left the dealership. More

by sharonbfrankel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Feb 22, 2021 -

Lia Honda Northampton responded

Sharon, thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service. Thanks again!

February 17, 2021

As always, my service-visit to Lia Honda was more than satisfactory & a pleasure. Amy Saletnik is professional & knowledgeable, but even more importantly, friendly & patient with all my questions. Lia Hon More

by redcape195
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Saletnik in the Service Dpt.
Feb 22, 2021 -

Lia Honda Northampton responded

Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your car is ready for its next service.

February 08, 2021

We recently had our 2016 Honda CR-V serviced at lia Honda in Northampton. Our service rep, Amy Seletnik did a great job explaining the service and our options for our vehicle. The service and vehicle were co More

by Eddieo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy,Seletnik
Feb 08, 2021 -

Lia Honda Northampton responded

Eddieo, Thank you for your kind review. We are delighted to hear that your vehicle service was completed as promised! We look forward to seeing you again when your CR-V is ready for its next service.

January 29, 2021

Best service department that I have used. Amy is a true professional, really knowledgeable but friendly and kind. I highly recommend the Lia Honda Service Department. More

by ValkAl22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Saletnic
Feb 04, 2021 -

Lia Honda Northampton responded

Thank you for your kind review. We are delighted to hear that the best service you have experienced has been by Amy here at Lia Honda Northampton! Please let us know when it is time for your next vehicle service. We would be happy to help!

January 23, 2021

Desiree Frank is very helpful. When I needed repairs on my air conditioning she helped get the paperwork done to get a warranty claim processed and subsequent service visits has been helpful in getting the More

by DFSelkirk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Jan 26, 2021 -

Lia Honda Northampton responded

Thank you for your kind review. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!

January 22, 2021

Great customer service at lia Honda. Amy Saletnik always goes above and beyond. She explains everything and updates you when your car will be ready. Highly recommend! More

by Michelle C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Saletnik
Jan 26, 2021 -

Lia Honda Northampton responded

Michelle, thank you for your very kind review. We are pleased to hear that your vehicle service experience with Amy was so positive. We look forward to seeing you again when it is time for your next service.

January 14, 2021

Any Saletnik has always been wonderful to work with at Honda. She always remember me when I come. She really positive and upbeat when I see her. Customer service in any company is more important than m More

by faireleigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Saletnik
Jan 21, 2021 -

Lia Honda Northampton responded

Thank you for taking the time to share your experience. We are pleased to know that Amy has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

January 06, 2021

Ruth Brown was a pleasure to work with and checked in with me several times while I waited. It's always busy at Lia but employees make it so pleasurable . They are well-informed re details of service Th More

by gabby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeannine DeAngelis, Ray Becker
Jan 08, 2021 -

Lia Honda Northampton responded

Gabby, thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

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