Lia Honda Northampton

My service rep was Amy Saletnik, when I arrived she checked me in quicky, I was getting an oil change, she came out later and went over my multi-point inspection and suggested things to do first, she e checked me in quicky, I was getting an oil change, she came out later and went over my multi-point inspection and suggested things to do first, she even matched a price from another dealer for a front end alignment. Amy kept me updated while my car was being service, great experience all around More

Every time that I schedule service I always make sure Desiree Frank is working. Her customer skills are excellent and we are always happy when we leave. I am sure their are other wonderful Customer Servi Desiree Frank is working. Her customer skills are excellent and we are always happy when we leave. I am sure their are other wonderful Customer Service people besides Desiree, but we simply prefer to work with her. It is worth the 1 hour plus trip each way to go there from Berkshire County. Gail and Jim Morrison More

Amazing customer service! Desiree Frank was so incredibly helpful and easy to work with. She truly goes above and beyond for her customers! She is a huge asset to both Lia Honda and the customers who get to helpful and easy to work with. She truly goes above and beyond for her customers! She is a huge asset to both Lia Honda and the customers who get to work with her! More

I recently made an appointment online to get the oil changed on my 2019 Honda Accord. Somehow the appointment was never recorded at the dealership. When I arrived I was greeted by Michael Wyzik who so changed on my 2019 Honda Accord. Somehow the appointment was never recorded at the dealership. When I arrived I was greeted by Michael Wyzik who somehow managed to squeeze me in and got everything done quickly. He even offered to get the state inspection taken care of, which I didn't realize they did!. When the car was ready, he went over all of the safety items they had done right down to the tire tread. He was very pleasant and extremely helpful. Although there are other Honda dealerships closer to where I live, it's worth the extra time and mileage to go to Lia in Northampton. Michael Wyzik is certainly an asset to LIa! Thanks, again, Michael! More

Amy Saletnik is the best service manager ever. Once I was locked out of my car luckily nearby and she vouched for me to the key engineer! This most recent time she had me in for an inspection sticker renewal locked out of my car luckily nearby and she vouched for me to the key engineer! This most recent time she had me in for an inspection sticker renewal. So smooth and cheerful even in the time of Covid. Wow! My thanks, as always goes out to Amy and everyone at Lia Honda Northampton as they are efficient and good at what they do. More

Amy Saletnik is the best. Young and smart, but very helpful To a senior customer . She suggested getting a sticker so I Did not have to make an extra trip. Amy is a “keeper” Chas Stevenson Amherst helpful To a senior customer . She suggested getting a sticker so I Did not have to make an extra trip. Amy is a “keeper” Chas Stevenson Amherst More

The service advisor, Amy Saletnik, was very helpful and extremely concerned and just plain nice. I felt comfortable talking to her about what needed to be done to my Ridgeline. She was not pushy or condesc extremely concerned and just plain nice. I felt comfortable talking to her about what needed to be done to my Ridgeline. She was not pushy or condescending in any way. As always doing business with Lia Honda is a pleasurable experience probably because of employees like Amy! More

I just purchased my second CRV from Lia and have been a service customer for 10+ years. I live 1.5 hours away and my salesperson made it easy to come to an agreement via phone and texting. I will continue service customer for 10+ years. I live 1.5 hours away and my salesperson made it easy to come to an agreement via phone and texting. I will continue to travel in for service since they kept my first CRV running for 280,000 miles! it’s always a good experience and everyone is very friendly. More

Amy Saletnik is a Rock Star in customer service!! Efficient, compassionate and a real “put you first” problem solver!! Thank you! Ask for Amy! Best Efficient, compassionate and a real “put you first” problem solver!! Thank you! Ask for Amy! Best More

It's been almost a year since I traded my Honda CRV for a new Honda Accord Touring Hybrid. This is my third vehicle from Lia. WILD HORSES couldn't pull me away from the relationship I have with the service d new Honda Accord Touring Hybrid. This is my third vehicle from Lia. WILD HORSES couldn't pull me away from the relationship I have with the service department employees, and the excellent service I continue to receive. Thank you, Amy, for your personal oversight of my service experience, and the quality of care you continue to show. In a world that's so chaotic.....your department brings stability, assurance, and peace. Thanks again, and again!! More