Lia Honda Northampton

I recently brought my CRV in for an oil change and some service and Matt Bachand was professional, friendly, knowledgeable and really helpful. He actually went above and beyond what I expected. service and Matt Bachand was professional, friendly, knowledgeable and really helpful. He actually went above and beyond what I expected. More

While Amy is my service advisor she doesn’t get the due credit she deserves. In times where covid 19 is stretching the economy thin she doesn’t simply say “well I scheduled the appointment you have to spea credit she deserves. In times where covid 19 is stretching the economy thin she doesn’t simply say “well I scheduled the appointment you have to speak to the technician or management with concerns”. She’s very oriented in her customers needs and put their lives in the hands of her co-workers depending on her to get them the information that they need when they need it. She not only get them that informations but she makes sure something that is meaningful to the customer so they understand what is being said. At the end of the day she truly treats your vehicle as if her children ride in it too. More

Everyone was very pleasant and helpful, especially the Service Advisor Matt Bachand. My Pilot was due for routine service, but Matt also addressed other problems before they became problems. I’d recommen Service Advisor Matt Bachand. My Pilot was due for routine service, but Matt also addressed other problems before they became problems. I’d recommend them wholeheartedly. More

When our 2011 CRV;s A/C stopped cooling, I went to your service dept, where Desiree Frank promptly came forward and assisted with an instant initial evaluation.. Sadly, she was entirely correct! Putting service dept, where Desiree Frank promptly came forward and assisted with an instant initial evaluation.. Sadly, she was entirely correct! Putting the CRV in for service early the next day, I then returned and found her diagnosis was 'spot-on' and our pre-agreed solution of a compressor, relay and coil had restored the a/c function to "like new" condition!! This is not my only encounter with Desiree as Service Manager, and as always, her quiet competence engendered trust and proved her ability in assessing problems! If I were to open a dealerxxxx, I would certainly steal her to head my new service section. More

Desiree Frank provides a very professional service experience when I come for routine checkups for my two Hondas! She is pleasant and attentive! KUDOS, Desiree! experience when I come for routine checkups for my two Hondas! She is pleasant and attentive! KUDOS, Desiree! More

I noticed one of my running lights was out so I went in to be sure they would have the part. Amy Saletnick took care of my appointment and on the day I dropped the car off she had everything ready to go. S to be sure they would have the part. Amy Saletnick took care of my appointment and on the day I dropped the car off she had everything ready to go. She checked and had it repaired under warranty so there was no charge to me, and ahe sanitized my car so I could get going quickly on a hot and muggy day. I don’t think I could have asked for more. More

Needed to get van ready for long distance trip. Amy Saletnik took care of us from start to finish. She kept us up to date and informed on everything including cost. Great service! Saletnik took care of us from start to finish. She kept us up to date and informed on everything including cost. Great service! More

Honda AC not working, brought my Ridgeline for AC blower motor fail. Matt Bachand took care of everything, very happy, Thanks Matt .great employee. Will return for service brought my Ridgeline for AC blower motor fail. Matt Bachand took care of everything, very happy, Thanks Matt .great employee. Will return for service if need, More

Amy Saletnik was patient, friendly, competent and efficient Went into Honda frustrated because in dire need of a new key. Amy was patient, compassionate and immediately set me up with a plan despite their busy Went into Honda frustrated because in dire need of a new key. Amy was patient, compassionate and immediately set me up with a plan despite their busy schedule. More

scheduled service Amy Saletnik is always responsive to my scheduling needs. Amy is honest with what my 2019 Accord needs at the mileage I bring it in at and the pricing Amy Saletnik is always responsive to my scheduling needs. Amy is honest with what my 2019 Accord needs at the mileage I bring it in at and the pricing is never a surprise and manageable. Highly recommend dealing with Amy Saletnik when it comes to service after the sale. More