Lia Honda Northampton

Needed to get van ready for long distance trip. Amy Saletnik took care of us from start to finish. She kept us up to date and informed on everything including cost. Great service! Saletnik took care of us from start to finish. She kept us up to date and informed on everything including cost. Great service! More

Honda AC not working, brought my Ridgeline for AC blower motor fail. Matt Bachand took care of everything, very happy, Thanks Matt .great employee. Will return for service brought my Ridgeline for AC blower motor fail. Matt Bachand took care of everything, very happy, Thanks Matt .great employee. Will return for service if need, More

Amy Saletnik was patient, friendly, competent and efficient Went into Honda frustrated because in dire need of a new key. Amy was patient, compassionate and immediately set me up with a plan despite their busy Went into Honda frustrated because in dire need of a new key. Amy was patient, compassionate and immediately set me up with a plan despite their busy schedule. More

scheduled service Amy Saletnik is always responsive to my scheduling needs. Amy is honest with what my 2019 Accord needs at the mileage I bring it in at and the pricing Amy Saletnik is always responsive to my scheduling needs. Amy is honest with what my 2019 Accord needs at the mileage I bring it in at and the pricing is never a surprise and manageable. Highly recommend dealing with Amy Saletnik when it comes to service after the sale. More

Extremely disappointed. Bought 2015 Honda Odyssey in Nov. 2018. Paid $3500 for comprehensive warranty with Zurich. Needed alternator about a year ago and Zurich covered. Brought van in July 2020 with sulfur 2018. Paid $3500 for comprehensive warranty with Zurich. Needed alternator about a year ago and Zurich covered. Brought van in July 2020 with sulfur smell and dead battery. Told I needed new alternator and replace two leaky gaskets which caused alternator to die. Said I had Zurich warranty but Desiree Frank says they won’t cover it because caused by fluid. Said she called Zurich and wouldn’t cover even if not fluid cause because I already replaced alternator. I asked for print out of alternator reading and said she had asked tech for it and was told she couldn’t have a print out. I asked how they knew that it was a bad alternator and she said “ mechanic experience “. Told her I didn’t believe I needed an alternator and she asked if I was calling her a liar. Told her mechanic was lying to her. I brought my van to Murry Automotives in Chicopee, MA and battery was sizzling and when replaced alternator was tested and it registered perfectly and gave a print out. Put on lights and radio and reading was as expected. There was no fluid leaking from gaskets so I was completely lied to. I will report to BBB and report the dishonesty to the public. Repair would have been around $1,000 and was totally not necessary. I will file complaint everywhere that I can. I called to talk to service manager but not in. More

l always know if I schedule my appointment with Desiree Frank I will get excellent service. and once again she did not disappoint me. Felt comfortable in waiting room and everything was so clean.Thank you Frank I will get excellent service. and once again she did not disappoint me. Felt comfortable in waiting room and everything was so clean.Thank you for everything Desiree see you in September Dianne Lynch.. More

Lia Honda have always been great every time I visit. Everyone is friendly and patient. Works with me and my coupons and gives me the best price! Everyone is friendly and patient. Works with me and my coupons and gives me the best price! More

I feared I would need a very expensive repair to my 2013 Accord. Amy figured out that I was inadvertently locking my steering wheel when starting my car. Problem solved. I will definitely buy my next Honda Accord. Amy figured out that I was inadvertently locking my steering wheel when starting my car. Problem solved. I will definitely buy my next Honda at Lia because of the excellent care the service department has provided since I bought my car new there. I very much appreciate the honesty and expertise of Amy Saletnik especially. More

I've been bringing my car here for many years, and have never had a bad experience. Last week I was able to bring it in for service despite the COVID restrictions. Everything I needed to have done was co never had a bad experience. Last week I was able to bring it in for service despite the COVID restrictions. Everything I needed to have done was completed satisfactorily and in a timely way. Desiree Frank checked me in and handled the details; as usual she was friendly and personable yet also professional, as have been the other employees in the service department. Thank you! More

Shoddy Business Practices Shoddy business practices - Used Mercedes E550 Convertible. Listed online for $16K, scheduled an appointment for the next morning to take it for a te Shoddy business practices - Used Mercedes E550 Convertible. Listed online for $16K, scheduled an appointment for the next morning to take it for a test drive. Looked it up online in the a.m. and they had changed the listed price to $19K. But we went anyway. We arrived on time and waited about 30 minutes for the salesperson, Joe, to move cars to get it out. Took it for a drive and made a decision to buy it. When we got back to the dealership, Joe met us in the parking lot and said someone else was there to take it for a test drive. I told him right then, that we want it. He led us into the building and asked us to have a seat. He came back 10 minutes later and said the other party had put a deposit on it during the time we were waiting. I don't believe an ethical dealer would have allowed this. Find another dealership. Who knows what other kind of business practices they follow. More