Lia Honda Northampton

I've been bringing my car here for many years, and have never had a bad experience. Last week I was able to bring it in for service despite the COVID restrictions. Everything I needed to have done was co never had a bad experience. Last week I was able to bring it in for service despite the COVID restrictions. Everything I needed to have done was completed satisfactorily and in a timely way. Desiree Frank checked me in and handled the details; as usual she was friendly and personable yet also professional, as have been the other employees in the service department. Thank you! More

Shoddy Business Practices Shoddy business practices - Used Mercedes E550 Convertible. Listed online for $16K, scheduled an appointment for the next morning to take it for a te Shoddy business practices - Used Mercedes E550 Convertible. Listed online for $16K, scheduled an appointment for the next morning to take it for a test drive. Looked it up online in the a.m. and they had changed the listed price to $19K. But we went anyway. We arrived on time and waited about 30 minutes for the salesperson, Joe, to move cars to get it out. Took it for a drive and made a decision to buy it. When we got back to the dealership, Joe met us in the parking lot and said someone else was there to take it for a test drive. I told him right then, that we want it. He led us into the building and asked us to have a seat. He came back 10 minutes later and said the other party had put a deposit on it during the time we were waiting. I don't believe an ethical dealer would have allowed this. Find another dealership. Who knows what other kind of business practices they follow. More

I was extremely pleased with the service provided to me by Amy Saletnik. Her over knowledge of technical information allowed me to understand my options by Amy Saletnik. Her over knowledge of technical information allowed me to understand my options More

Expensive, and inconsistent mask-wearing I've gone a few times before to Lia and was happy with their service, but this time was different. When I went to pay, I discovered that the cost was I've gone a few times before to Lia and was happy with their service, but this time was different. When I went to pay, I discovered that the cost was about $200 more than I'd expected (on top of an already expensive repair). At other places, they usually come out to tell you that the cost will be more than expected, so you can choose whether to go ahead with the work at that time. But they didn't do that, so I was just left to be surprised by a huge bill. On top of that, when I went in to pay, the employee who took my payment wasn't wearing a mask. When she saw me, she put on her mask, which was nothing but a loose bandana. That's not how masks work. You need to wear it the whole time. And you need to make a little more effort (my mask is homemade, but it's a few layers and fits snugly). She was behind plexiglass, but, still, there's a good-sized gap under it, and I had to interact with her in terms of giving her my credit card. Honda should supply their employees with masks. Another employee was wearing a mask with valves in it, which (if they're the one-way kind) let unfiltered air out, thus negating the whole purpose of wearing a mask. I don't think I'll go to Lia again anytime soon. More

Great service and people! Amy Saletnik in Service took care of my needs and went out of her way to ensure I would not have to be in contact with anyone during the COVID-19 pand Amy Saletnik in Service took care of my needs and went out of her way to ensure I would not have to be in contact with anyone during the COVID-19 pandemic. They changed my oil, rotated my tires and completed an overall inspection. Car was wiped down before I entered it. Very pleased with the professional and friendly employees and my Honda Accord Hybrid which I purchased here. More

Great service, fair pricing, and friendly employees I got an oil change, tire rotation, and a break light replaced for less than I would've paid for the oil change alone at a quick lube chain. It was my I got an oil change, tire rotation, and a break light replaced for less than I would've paid for the oil change alone at a quick lube chain. It was my first time visiting and Matt was very friendly and helpful, and gave me a rundown on services I'd need in the future without pressuring me to pay for anything up front. i'll definitely be returning! More

good people, good service This dealership right down to sales and service and reception has been fantastic. Desiree took care of me in service, Ana helped me purchase my dream This dealership right down to sales and service and reception has been fantastic. Desiree took care of me in service, Ana helped me purchase my dream car and Evan made the paperwork effortless. I cannot tell you how much your personalities, honesty and professionalism has meant to me. You have made me a customer for life, thank you. More

Quick, efficient service When the belt that linked my fuel cap lever with the outside fuel cap broke, I took the car the next day to Honda. Fortunatly Marc Bachard was there When the belt that linked my fuel cap lever with the outside fuel cap broke, I took the car the next day to Honda. Fortunatly Marc Bachard was there to meet me. After an hour of a diagnostic test, he told me that the belt linking the two devices had broken and advised me that the new part could be obtained within 24 hours. When I went back to Honda, Marc was there to oversee the repair, and I am please to report that every thing is working find and the repair was covered by my Honda Fit 2018 warranty. More

Matt Bachand was very polite and took the time to go through everything that was done on my car. I will go back when I need service again. through everything that was done on my car. I will go back when I need service again. More

Always the good service I have come to know. I have continued to go to Lia Honda in Northampton for both service and to purchase a new care.Honda has a great reputation throughout the US and in I have continued to go to Lia Honda in Northampton for both service and to purchase a new care.Honda has a great reputation throughout the US and in particular in my state of Massachusetts. More