Lia Honda Northampton

Mat Bachand in service was great. He clearly explained what the A1 service repair was and more importantly caught the fact that I never had my transmission fluid changed. Why that never came up before in what the A1 service repair was and more importantly caught the fact that I never had my transmission fluid changed. Why that never came up before in all the times I had my car servied is puzzling. More

Honda CRV-2019 Did a lot of shopping around throughout all Western MA and ultimately decided to work with the friendly staff at Lia Honda Northampton when buying a n Did a lot of shopping around throughout all Western MA and ultimately decided to work with the friendly staff at Lia Honda Northampton when buying a new vehicle. Ray Becker and Evan Mihalek were my dealer/management sales team and I would certainly encourage anyone looking for a great buying experience to pay them a visit. Thanks for being accommodating, considerate, & knowledgable. More

Pleasant, clear, fair, complete The service representative, Matt Bachand, went out of his way and took extra steps to ensure that my experience was the best it could possibly be, and The service representative, Matt Bachand, went out of his way and took extra steps to ensure that my experience was the best it could possibly be, and coordinated effectively with the other members of the service team. I had expressed trepidation about getting service that I didn't need, and he participated in a collaborative and informative process with me until I felt comfortable with each planned service, and again at the end when he went over what was performed. He was open to any questions and strove to ensure that all my concerns were addressed. Matt seemed to take personal responsibility for my experience, and that is critical to my decision to return to any business. The team that supported this service also seemed to follow this approach; e.g., as I was about to leave they topped off my windshield fluid even though it was essentially full. Thank you, everyone! You not only provided me with safe and reliable transportation, a key component in my life, but the all-important peace of mind. More

No surprises, work completed successfully On November 5 and 6 I had my car in for scheduled maintenance. Matt Bachand was the service advisor I dealt with both days. Each day I arrived a bit e On November 5 and 6 I had my car in for scheduled maintenance. Matt Bachand was the service advisor I dealt with both days. Each day I arrived a bit early and Matt got my car in in a timely manner. I waited for the car in their lounge area and the work was completed within the time estimated each day, at the price estimated. More

First cold day of the year my car wouldn't start. Had it jump started then call Lia Honda Service. Spoke to Matt Bachand and he said bring it right up. Got a new battery and a my car wouldn't start. Had it jump started then call Lia Honda Service. Spoke to Matt Bachand and he said bring it right up. Got a new battery and a checkup and was out the door in 25 minutes. That's why I always go to Lia Honda service! More

We had a positive experience salesman was very knowledgeable and explained all about the car no pressure. The finance woman was very pleasant explaning all options great experience! knowledgeable and explained all about the car no pressure. The finance woman was very pleasant explaning all options great experience! More

Lia Honda has been servicing daughter’s 09 Pilot (133K) since new. Safety is always my concern as family travels to SC often and Lia always checks vehicle and makes appropriate recommendations. The work is since new. Safety is always my concern as family travels to SC often and Lia always checks vehicle and makes appropriate recommendations. The work is done correctly, timely and I am always kept informed. Desiree Frank has been my service advisor and has been outstanding. She discusses the merits of recommendations beyond what I have requested and does not pressure you for optional services, rather she suggests for next service appointment Safety is never optional. Great service staff and very pleased with work performed. More

Don't expect much I purchased a new Honda Pilot two years ago from Lia Honda. The weather stripping needed to be replaced two years in as the water was leaking into th I purchased a new Honda Pilot two years ago from Lia Honda. The weather stripping needed to be replaced two years in as the water was leaking into the frame of my car and then into the lower storage area soaking the rug ruining items that I had kept in that area. The weather stripping wasn't covered under my regular warranty or the Extended warranty I had purchased - which is no fault to the dealership but is a bit problematic since the car is only two years old. However when I received the car back after it was fixed and noticed a couple days later that the interior carpet was still absolutely soaking I called only to be told that they don't dry the carpet and that I would just have to let it dry on its own. What?? Way to finish the job Lia - lets let it air dry so it gets nice and moldy and will smell damp from this point forward. I couldn't even believe that they would leave something like that when they have the equipment there to easily dry it which probably would have taken 5 minutes. I will never return to Lia Honda from this point on. Looks like once you purchase a car - you're on your own. Too bad. More

I had a wonderful experience as always! Amy Saletnik is amazing. She always has a smile, is very helpful and the service is done in a timely fashion. amazing. She always has a smile, is very helpful and the service is done in a timely fashion. More

Excellent Service - as Always! Scott Smith was not only able to get me in at a moment's notice, but he did with excellent customer service. It's always reassuring to know my car is Scott Smith was not only able to get me in at a moment's notice, but he did with excellent customer service. It's always reassuring to know my car is in good hands when I bring it to Lia. Scott communicates clearly any issues that need to be addressed. A+ service! More