Lia Honda Northampton

Flexible and understanding Shelly Magner was a great help in navigating my tight, unpredictable schedule to get me in for some repairs. Everyone was pleasant and quick to respon Shelly Magner was a great help in navigating my tight, unpredictable schedule to get me in for some repairs. Everyone was pleasant and quick to respond. More

Service Visit Scott Smith was just great in helping me through the process of having my rear back-up video camera replaced. He answered all my questions and let me Scott Smith was just great in helping me through the process of having my rear back-up video camera replaced. He answered all my questions and let me know that since the part was still under warranty there would be no charge. Can't do better than that. More

i recently bought a 2019 Honda Accord Brian Kane at Alia Honda was very helpful and diligent in meeting my new car needs. He answered all my questions thoroughly and kept in close contact Brian Kane at Alia Honda was very helpful and diligent in meeting my new car needs. He answered all my questions thoroughly and kept in close contact to keep me appraised of my purchasing progress. My experience with Brian was a pleasure and I will certainly recommend him to others. More

Desiree Frank Very welcoming, knowledgeable, professional and exceedingly helpful. Just who I want to see when I walk in the door. Went out of her way to keep me i Very welcoming, knowledgeable, professional and exceedingly helpful. Just who I want to see when I walk in the door. Went out of her way to keep me informed of all issues related to my car. Outstanding customer service. Highly recommend for praise and retention. More

My irritation is not the service person's fault While having an oil change I also tried to get them to deal with a weird electrical glitch on my 2018 Civic, that makes my doors lock randomly on thei While having an oil change I also tried to get them to deal with a weird electrical glitch on my 2018 Civic, that makes my doors lock randomly on their own. The fob could be nowhere near me and the doors just lock, often at incredibly inconvenient times. Amy Saletnik helped me but wasn't able to do anything. She said I had to leave it with them for several days and hope the same thing happened so they could diagnose it. Of course it could be there for a week and not happen in the same way. So basically here is a problem that is very irritating and even dangerous and they're helpless to fix it because of the way cars work now--too much electronics and computer driven stuff--unless lots of complaints about the same thing come in and they get a directive from headquarters. It's not Amy's fault, she was fine. I love my Civic otherwise, but the electronics seem kind of funky. More

Ripoffs I went to get my tire repaired because I had a nail stuck in my tire which was causing it to lose air. They said they’d give me a patch to fix it & I I went to get my tire repaired because I had a nail stuck in my tire which was causing it to lose air. They said they’d give me a patch to fix it & I paid around $35 dollars for it. I just went to an auto shop that my friend’s uncle works at & he showed me that they never put a patch in my tire. They put some crappy substitute in there & charged me full price as if they fixed my tire. I wish I was able to give zero stars because that’s just ridiculous. I will never get my vehicle serviced by them ever again. More

Great experience!!! Had such an easy buying experience. Got EXACTLY what I wanted! Scott Whitehead was friendly and walked me through from start to finish. Thank you! Had such an easy buying experience. Got EXACTLY what I wanted! Scott Whitehead was friendly and walked me through from start to finish. Thank you! More

New Honda CRV Purchase My husband and I had a great experience with Brian Kane buying our new 2109 Honda CRV. We are no nonsense car buyers. We just want to get the deal d My husband and I had a great experience with Brian Kane buying our new 2109 Honda CRV. We are no nonsense car buyers. We just want to get the deal done and get out. Brian was great. He was very friendly and helpful and did not do the salesman/buyer dance that so many dealerships put you through. He got us a good price and we didn't have to spend the whole day getting it. Thank you Brian! If you are looking for a vehicle, see Brian. More

Great service department Another positive service experience at Lia Honda. Shelly Magner, my latest fave service tech is super honest and straightforward. I trust her to be lo Another positive service experience at Lia Honda. Shelly Magner, my latest fave service tech is super honest and straightforward. I trust her to be looking out for me. I even had the head mechanic (sry I forget his name) come ask me how the car was running after the last work that was done a couple of months ago. Good people. More

Fast, knowledgeable, courteous Any Saletnik has been very helpful to us for awhile now. She fills us in on what will happen, finds us a ride home, and organises our visits with ease Any Saletnik has been very helpful to us for awhile now. She fills us in on what will happen, finds us a ride home, and organises our visits with ease. Amy remembers her customers. She knows her stuff! More