Lia Honda Northampton

fantastic service department Desiree went out of her way to make sure my experience with Lia Honda went smoothly and in a timely fashion when possible, also explained all issues a Desiree went out of her way to make sure my experience with Lia Honda went smoothly and in a timely fashion when possible, also explained all issues and how to correct them More

Amazing service! Top notch and completely professional!!! I recently had the pleasure of bringing my Honda Odyssey to Lia Honda for two recalls as well as engine misfire trouble. When I first called to book I recently had the pleasure of bringing my Honda Odyssey to Lia Honda for two recalls as well as engine misfire trouble. When I first called to book the appointment I reached Shelly Wagner and she immediately put me at ease and handled everything in the most expedient and professional way. Upon arrival at the service center, I was pleasantly greeted by Shelly who quickly got me checked in and swiftly had me on my way! My car was repaired perfectly and runs like a champ now! Thank you Shelly and Lia for being so terrific! More

Best of the Best After a month of on-line research, I decided to purchase a new Honda Passport. I recieved from five quotes Honda dealers from Greefield, MA to Enfield After a month of on-line research, I decided to purchase a new Honda Passport. I recieved from five quotes Honda dealers from Greefield, MA to Enfield, CT. Ultimately decide on Honda Northampton based upon the casual, professional, and respectful demeanor of the Northampton staff. I especially want to commend Scott Whitehead for his patience, understanding, (and humor) while never deviating from the task at hand. More

Customer-centered service This is one of the best service dealerships I have ever dealt with in many decades of auto ownership. When my Odyssey was breaking down and requirin This is one of the best service dealerships I have ever dealt with in many decades of auto ownership. When my Odyssey was breaking down and requiring constant refills of oil, all Honda dealerships told me the car was "within parameters" and denied I had a problem. Except one. When I brought it here, John, the service manager, told me the pistons needed major work, that he would correct the problem, and he got Honda to pay for it. When the car broke down on the Pike on our way to a summer vacation, John gave me a loaner for the duration of the vacation. They hands down earn your business. I have continued to bring this Honda and my daughter's to them for service though I live an hour and my daughter 3+ hours from the dealership. They work with you, value you as a customer, and appreciate your business. And that applies to everyone in the service department. More

Amy Saletnik is Sweet Amy was incredibly sweet with handling my flat tire and also taking time to listen to other issues i was having with my vehicle. She was a delight and Amy was incredibly sweet with handling my flat tire and also taking time to listen to other issues i was having with my vehicle. She was a delight and i would highly recommend her to anyone walking into Lia Honda in Northampton, MA More

Overall, it was a positive experience. Desiree was quick, efficient and kept me informed reg the status of my minor Honda repair. She facilitated the Courtesy Shuttle. Overall, it was a p Desiree was quick, efficient and kept me informed reg the status of my minor Honda repair. She facilitated the Courtesy Shuttle. Overall, it was a positive experience. More

Service Appointment Desiree Frank at Lia Honda is a friendly, informed and efficient service professional. Ask for her when you go to Lia and you will not be disappointed Desiree Frank at Lia Honda is a friendly, informed and efficient service professional. Ask for her when you go to Lia and you will not be disappointed! More

Friendly, prompt, professional I'm a first time car buyer (ended up leasing) so was nervous about the process. I worked with Brian Kane who was very professional and friendly. He wa I'm a first time car buyer (ended up leasing) so was nervous about the process. I worked with Brian Kane who was very professional and friendly. He was very patient with all of our questions and worked to get us the best possible deal. I would go back here and work with Brain for my next big purchase. More

Quick and efficient experience We knew what we wanted before contacting Lia. When we arrived at the dealership we were introduced to Juan Lozada who worked with us to find the car We knew what we wanted before contacting Lia. When we arrived at the dealership we were introduced to Juan Lozada who worked with us to find the car we wanted at a fair price. They were able to match special financing we had obtained from our credit union which simplified the process. An overall good experience More

Service manager Each time I call Lia Honda for an appointment are I always request Desiree Frank. She gets me in she gets me taken care of and she keeps me up-to-dat Each time I call Lia Honda for an appointment are I always request Desiree Frank. She gets me in she gets me taken care of and she keeps me up-to-date as to what’s going on with my car. I couldn’t ask for more. In my mind she is tops More