Lia Honda Northampton

Recent service visit Desiree Frank was helpful, listened to our issue in detail, and after a technician checked the issue out and said that was no sign of a mechanical pro Desiree Frank was helpful, listened to our issue in detail, and after a technician checked the issue out and said that was no sign of a mechanical problem, she suggested that a member of the staff drive far enough to look into our air conditioner problem more fully. Unfortunately they weren't able to resolve it, but did confirm that it wasn't all in our heads and that there was an issue with mold or mildew. Main issue is that we don't use it enough which is a set up for the problem. We had come previously for the same problem and left with no answer except that the cabin filter was dirty. Desiree also took the time to call us later with a referral to a place we could go to that has a good reputation. Thank you to John Garrant for following through, and giving us a car for the day. No place is perfect, and we are unhappy that we need to figure out getting this dealt with, but now know what we're dealing with. More

Amy’s the best! Amy Saletnik always explains things in detail and makes sure you are totally satisfied with the service. She’s very professional and her calm, pleasan Amy Saletnik always explains things in detail and makes sure you are totally satisfied with the service. She’s very professional and her calm, pleasant manner is reassuring and reflects the level of service at this dealership. More

Awesome dealership Shelly Magner in the service department is the best very helpfull explans everything and everytime i go for service she helps with open arms i suggest Shelly Magner in the service department is the best very helpfull explans everything and everytime i go for service she helps with open arms i suggest this dealership to anyone that wants to feel at home More

Made it easy! Roger Cote greeted us at the door and made buying our used 2014 CR-V easy. He was with us the whole way and did everything he said he would. His low-k Roger Cote greeted us at the door and made buying our used 2014 CR-V easy. He was with us the whole way and did everything he said he would. His low-key sales approach was most appreciated. Evan in the financing department had the paperwork ready before we arrived on Saturday. The showroom itself was peaceful - no loud annoying music - and the area, including the bathroom, was clean and bright. The staff very professional and attentive. We walked in on a dreary Thursday evening, signed papers the following Saturday and on a bright sunny Monday were driving our new-to-us car. We couldn't be happier. Thanks! More

Excellent Serbice The service department at Lia Honda in Northampton is excellent. Amy Saletnik is a pleasure to deal with from the time she greets you at your car door The service department at Lia Honda in Northampton is excellent. Amy Saletnik is a pleasure to deal with from the time she greets you at your car door right up until she escorts you back to retrieve your car! She is knowledgeable and friendly and always has a smile on her face! Amy makes the entire service experience a breeze! More

Service I had a great service experience with the help of Shelly She was able to get the part I needed within a day Thanks so much I had a great service experience with the help of Shelly She was able to get the part I needed within a day Thanks so much More

Attentive care and concern Desiree Frank met me with a warm smile and sense of assured capability; she wasn't just putting on a show.I had questions about how some things worked Desiree Frank met me with a warm smile and sense of assured capability; she wasn't just putting on a show.I had questions about how some things worked in my fairly new car, and she answered me in a way that I, not mechanically minded, could understand. A rarity! I told her I only had an hour for that day's service and she guaranteed that it would be ready by the time I needed it. I think, actually, that the mechanics would have liked a bit more time, but as the last seconds of the hour were ticking, she drove the car to me herself. More

Ray Becker gave excellent guidance I worked very comfortably with Ray Becker to find my perfect car. He was able to listen to my priorities and highlight the features of various cars s I worked very comfortably with Ray Becker to find my perfect car. He was able to listen to my priorities and highlight the features of various cars so my choice became easy. Love my new car and am very satisfied. More

Fantastic Experience I recently leased a honda civic from Lia Honda and my experience was fast and easy. My salesman Gerson Alfaro was knowledgeable and kind and I am very I recently leased a honda civic from Lia Honda and my experience was fast and easy. My salesman Gerson Alfaro was knowledgeable and kind and I am very happy with my purchase. More

Ray Becker is great to work with. I've worked with Ray Becker on my last three leases and I highly recommend him. He worked very hard for me and I got great deals each time. I've worked with Ray Becker on my last three leases and I highly recommend him. He worked very hard for me and I got great deals each time. More