Lia Honda Northampton

Welcoming, helpful, and patient! Ray was so helpful from the moment my parents and I walked into the dealership. He was very patient with giving us time to really talk over which car Ray was so helpful from the moment my parents and I walked into the dealership. He was very patient with giving us time to really talk over which car to buy after showing us a few options of CR-Vs and HR-Vs. After finally purchasing the car, he answered all the questions I had (even questions I had already asked) and he showed me in detail how to handle my new HR-V. He was very friendly and very efficient. I would definitely recommend having Ray be your Sales rep and purchasing from Lia Honda! More

Welcoming and service oriented They couldn’t do enough for me ! Especially Ray Becker ! Efficient , timely , accommodating ! Worked to explore all options and discounts ! Very tho They couldn’t do enough for me ! Especially Ray Becker ! Efficient , timely , accommodating ! Worked to explore all options and discounts ! Very thorough ! I forgot and left money and valuables in my trade vehicle which were promptly returned to me the next day ! Veterans deals ! Go get ‘em Soldiers !! I gratefully appreciate it guys !! Thank you ! More

Professional, efficient and personable staff I was impressed with the facility and overall atmosphere. Ray Becker, Jason Bastia, Jason Caron, and Evan were all friendly and personable, very prof I was impressed with the facility and overall atmosphere. Ray Becker, Jason Bastia, Jason Caron, and Evan were all friendly and personable, very professional and efficient. More

service had service done at lia honda in northampton mass amy saletnik is a excellent employee for lia this is the second time she has taking care of me once had service done at lia honda in northampton mass amy saletnik is a excellent employee for lia this is the second time she has taking care of me once again had excellent service from amy would recommend if you go to lia ask for amy she’s 1 of the best ever in this field More

Great customer service experience I just had another great experience at Lia Honda. Desiree Frank went out of her way to make sure my car got all of the servicing it needed even though I just had another great experience at Lia Honda. Desiree Frank went out of her way to make sure my car got all of the servicing it needed even though I had only requested an oil change. I got to Lia Honda at 12:30 and had to be at work at 2pm. She assured me I would be out in time, checked in with me twice to make sure I was happy with what the mechanic was doing, and then she gave me a $25 gift card to Stop and Shop! I had a sandwich in the showroom, made it to work on time, and was very happy. More

Great Experience! Gerson Alfaro was personable, informative and I never felt pushed to buy. He and the sales managers were responsive to my needs, making the process s Gerson Alfaro was personable, informative and I never felt pushed to buy. He and the sales managers were responsive to my needs, making the process smooth and expedient. Great communication. Go see Gerson and Matt Donaldson at Lia Honda! More

Smooth oil change Thanks to Omar Gonzales my oil change went smooth and on time. Professional customer service skills. I would recommend Lia Honda to people. The only n Thanks to Omar Gonzales my oil change went smooth and on time. Professional customer service skills. I would recommend Lia Honda to people. The only note I have to say is waiting area is much poor than across the street in Lia Toyota. I had Toyota before so when I switched to Honda I noticed the difference More

Avoid this place like the plauge No customer service, vehiywAs not ready for pick up, twice!!! Very unpleasant place to deal with. Do more do business with these clowns. Contiyto have No customer service, vehiywAs not ready for pick up, twice!!! Very unpleasant place to deal with. Do more do business with these clowns. Contiyto have "undiagnosed" issues with the vehicle. This is exactly what you fear when buying a used car, and you think going to a Honda dealership will mitigate your risk. Not here. This is what everyone hates about car sales. Save yourself the pain and suffer, avoid LIA at all cost. More

Exceptional Experience Amy was very helpful from the time I arrived to when it was time to go. She explained my future needs that will have to be addressed. It was clear to Amy was very helpful from the time I arrived to when it was time to go. She explained my future needs that will have to be addressed. It was clear to me that Amy is a people person with a great personality as well. Good Luck in your career. More

Very happy with service department at Lia Hond. Been going there for many years for all my service needs for my Cars. also purchased my last car there. with service department at Lia Hond. Been going there for many years for all my service needs for my Cars. also purchased my last car there. More