Lia Honda Northampton

Great genuine friendly concern by Scott Smith and crew Scott Smith and the service crew did a great job in providing my oil change and overall car service evaluation. Scott has very friendly and helpf Scott Smith and the service crew did a great job in providing my oil change and overall car service evaluation. Scott has very friendly and helpful. I will return the future. More

Excellent Service Department I’ve been going to the service department at Lia Honda since long before it was Lia Honda (used to be Northampton Honda). This is a great department - I’ve been going to the service department at Lia Honda since long before it was Lia Honda (used to be Northampton Honda). This is a great department - excellent service advisors and technicians and John, the service manager, makes sure your car leaves in proper condition, and he’ll likewise make sure you’re happy with the process. I’ve worked with many of the service advisors, most recently with Desiree Frank, who is awesome. She’s been at the dealership a long time, really knows her stuff and is a pleasure to work with. More

Lia Honda Service Should Learn to Prioritize Tasks. I hate people who waste my time and Lia Honda of Northampton, MA was trying to win a trophy. I made an appointment to fix a squeaking sound for a 20 I hate people who waste my time and Lia Honda of Northampton, MA was trying to win a trophy. I made an appointment to fix a squeaking sound for a 2014 Honda Accord that I purchased with Ray Becker back in 2014 and told the appointment lady it was most likely a break issue. It's at about 48000 miles. The appointment lady told me oh you should come in early, it should take about 3 or 4 hours maybe to do those usually. I said fine. Let's make an 8 am and I can bring my laptop and work. So I show up before 8 am and 100% on time. And I check in with Omar Gonzalez there, reiterating that there's squeaks coming from the breaks. I think it's a break problem. Gonzalez tells me okay have a seat and I'll update you. Desiree Frank turns over to Gonzalez's table and I overhear only one person is here to do inspection stickers. TWO HOURS LATER. There is no one updating me on anything and I walk to Gonzalez again to ask for an update. He says oh I'll go into the shop and check. So I sit back down. 30 MINUTES LATER. Gonzalez comes back to tell me oh it's a break problem, you've got about 10% breaks left in the back and 20% left in the front. 2 HOURS AND 30 MINUTES FOR PROFESSIONALS TO TELL ME THEY'VE FIGURE OUT WHAT'S WRONG WHEN I TOLD THEM TO LOOK AT THE BREAKS IN THE FIRST PLACE. I, of course, mention I have 10% discount, how much will it be, and Gonzalez immediately tells me $515 dollars plus tax. Being a busy person who knows nothing about cars, I call my father who tells me I'd be over paying. But hey it'd be professional right? Maybe. All I know is that it will be Honda brand good for about 45000 miles. Gonzalez told me it would take about 2 to 2 and a half hours. I asked him okay, well that's a very long time for me to be here, do you have a car I can borrow for the day. He told me NO. THERE'S NO CAR WE CAN LEND YOU WHILE WE SERVICE YOURS. I wait and hope the extra money will give me a piece of mind. 3 HOURS LATER. People are coming in and out of the place. Not me though. Gonzalez slowly made this way towards me to tell me the bad news that my car is not ready. So I ask him "Why is it not ready? This is over the time you promised." He blabbers on about how they are short staffed and the worker also has to service the cars that come in for inspections. EXCUSE ME. So any person off the street would come in for an inspection and despite the fact that I had an appointment and I've already been waiting any other persons who come in will have priority over me? I proceeded to let Gonzalez who is still blabbering on about oh well if someone comes in for a sticker we have to change it, it has to be valid or it'd be against the law. Once he finishes I ask, "I have not heard you say when my car will be completed." He proceeds to say maybe an hour or 2, maybe 3? It is already past 1pm. The man proceeds to say, "We can lend you a car for a bit if you want." BACKTRACK 3 HOURS AGO WHEN I ASKED IF THERE WAS A CAR TO BORROW. SEE WHY I AM SO ANGRY? As I'm getting into the car Gonzalez also throws in "Oh we just ask you fill up to where the gas tank is." It is currently now 2:41PM. I just got the call to pick up my car from Gonzalez. How can you improve? Incomers should and can wait behind people for service of the next available mechanic. If you're short staffed, you shouldn't overbook. Give more accurate wait duration. ----- Update: When I went back to the dealership, I did a in person complaint to Joel Olko, Sales Manager. He was very patient with me as he listened. Unfortunately the Service manager was not there, nor anyone else. According to Joel, my terrible experience will be passed on to the higher ups and get back to me. Let's see if they actually do. More

Very happy with the Service Dept I bought a used 2010 Accotd from elsewhere but chose Lia Honda for service of the vehicle. Have had nothing but excellent treatment by their staff, I bought a used 2010 Accotd from elsewhere but chose Lia Honda for service of the vehicle. Have had nothing but excellent treatment by their staff, namely Amy Saletnik, my service advisor. I was given assurance that they would make sure I was treated fairly in regards to price on a repair and time needed to complete. Thank you for your professionalism and patience with my questions and concerns. More

Noise Desiree Frank diagnosed the problem in minutes and fit me in for repair very quickly the same day. She should be commended for her great customer car Desiree Frank diagnosed the problem in minutes and fit me in for repair very quickly the same day. She should be commended for her great customer care! More

Great Dealership! Amazing staff!!!!! Thank you to Joel, Mike, Melissa, and Evan for making us feel at home and helping us every step of the way to make us fully happy with our new 2018 Pi Thank you to Joel, Mike, Melissa, and Evan for making us feel at home and helping us every step of the way to make us fully happy with our new 2018 Pilot! Love it and can’t wait to do business with you again! Best dealership in the area and no shady business unlike other ones in the area. Thanks again to Lia Honda staff. More

Your staff makes the difference! What separates your business for so many in the area? It is your knowledgeable, gracious, and helpful staff. I’m specifically referring to the service What separates your business for so many in the area? It is your knowledgeable, gracious, and helpful staff. I’m specifically referring to the service department. Amy Salenik goes above and beyond to make sure that my car is safe, that what needs to be serviced is done well, and that I’m completely satisfied when I leave. I couldn’t ask for better service and you couldn’t ask for a better employee to greet the public and be your representative of Lia Honda. She gets my total praise and thanks. More

Awesome Sauce! I am so excited with my new car, the staff was very helpful and determined to work with me on logistics. Super happy with my new to me HRV! Which in a I am so excited with my new car, the staff was very helpful and determined to work with me on logistics. Super happy with my new to me HRV! Which in all honesty looked way nicer/better when I picked it up than when I saw it first! I truly appreciate the TLC my new-to-me car got! More

Overall very positive experience I set up an appointment online and even though there was a discrepancy between an online scheduler and a real situation, Desiree Frank took my car and I set up an appointment online and even though there was a discrepancy between an online scheduler and a real situation, Desiree Frank took my car and made sure it was serviced in time. More

Service Department My experience with the service department at Lia Honda is always positive. Desiree Frank is exceptionally helpful and knowledgable and she's very plea My experience with the service department at Lia Honda is always positive. Desiree Frank is exceptionally helpful and knowledgable and she's very pleasant to work with More