Lia Honda Northampton

Friendly, efficient James Paixao handled my service call in a professional manner. He carefully explained what was needed and the work was done in a timely manner. James Paixao handled my service call in a professional manner. He carefully explained what was needed and the work was done in a timely manner. More

Thank you all!! I want to thank everyone at Lia Honda in Northampton for making what started out as an iffy car buying experience a wonderful one. Everyone we dealt w I want to thank everyone at Lia Honda in Northampton for making what started out as an iffy car buying experience a wonderful one. Everyone we dealt with went way out of their way to accommodate us. A very special thanks to Mike, the general manager for what he did. Here is our story: I found a used Honda CRV on their website that was just what I was looking for. We signed papers last Saturday and picked up the car on Wednesday. When we got home there were a few things that we noticed that needed to be addressed, (passenger airbag light blinked off and on, couldn't lock or unlock the car with the remote) so I called the next day and made an appointment with their service department. When they checked out the airbag problem they realized it wasn't going to be a quick fix. When we heard that we started to doubt our decision to buy this used car so we spoke with the general manager and told him our concerns. He was so understanding and he allowed us to give back the car and buy a new 2016 CRV at such a great deal we couldn't say no. They rushed all the new paperwork through, prepped the car and we drove home with it. I can't say enough about Lia Honda. Buying any car, used or new can be so stressful but not here. We live about 45 minutes away from Northampton but because of the great service and people we dealt with I would absolutely go back and buy from them and recommend them to anyone! More

great prices Bought a new honda from mark poirier.he was great and got me a great deal on my new cr-v. Will be going back to see him in the future Bought a new honda from mark poirier.he was great and got me a great deal on my new cr-v. Will be going back to see him in the future More

Honest and Knowledgeable Service Advisor Jim Paixao is incredible!! It's hard to imagine today that someone who works for a car dealer's service dept. would actually tell you that you don't n Jim Paixao is incredible!! It's hard to imagine today that someone who works for a car dealer's service dept. would actually tell you that you don't need a service appointment. I came in today for an oil change appointment I made as I thought it was time (6 month old CR-V with just under 2500 miles). But Jim explained the oil change needs of my new Honda with CVT and that it really wasn't necessary until I had driven it many more miles. He also took the time to explain about synthetic oil. I am more informed about my car and I will certainly be bringing my car to Lia for service and the second car in our family (Subaru) as well! More

Unprofessional service and communication I don't recommend anyone else to this delar ship sales person they dont know what they doing they ask custmer to go to the delar ship and the I don't recommend anyone else to this delar ship sales person they dont know what they doing they ask custmer to go to the delar ship and they talk on phone they have car in stock and when you go to delarship they will SAY only APOLOGIZE 100 time even sales manager says the same More

Service: oil change, state inspection. The service personnel at Lia Honda are always helpful, courteous, and knowledgeable. James Paixao, who handled my work this past Tuesday, continued t The service personnel at Lia Honda are always helpful, courteous, and knowledgeable. James Paixao, who handled my work this past Tuesday, continued this tradition most admirably. More

Eric Anderson Sales Experience We worked with Eric Anderson on the purchase of our a new Honda Odyssey at Lia Honda. Eric was knowledgeable, courteous, and very professional in hel We worked with Eric Anderson on the purchase of our a new Honda Odyssey at Lia Honda. Eric was knowledgeable, courteous, and very professional in helping us make our decision, going above and beyond to make sure all our concerns were addressed. The entire sales team worked hard to make a winning deal enjoyable. Thanks to Eric and the Lia team. More

Kurt Blakenburg Kurt helped me from beginning to end with purchasing my Honda CR-V. Kurt was honest and very helpful with every detail of my purchase. Kurt worked rea Kurt helped me from beginning to end with purchasing my Honda CR-V. Kurt was honest and very helpful with every detail of my purchase. Kurt worked really hard to met my needs and my busy schedule. Kurt has exceptional customer service skills and his dedication to making the customer happy is top notch. More

Incredible service James Paixao was absolutely first-rate. He presented practical solutions, brought me back into the shop area to actually SEE the work being done and w James Paixao was absolutely first-rate. He presented practical solutions, brought me back into the shop area to actually SEE the work being done and was incredibly helpful in coming up with a plan. My second service today, which was a follow-up to the first, went just as smoothly. The whole service department is wonderful, as is the Lia Honda of Nortgampton dealership. I can't recommend them highly enough!! More

Kurt Blankenburg showed enthusiasm for his product, and plenty of knowledge about it. He was polite and respectful at all times, as were his fellow employees - partic showed enthusiasm for his product, and plenty of knowledge about it. He was polite and respectful at all times, as were his fellow employees - particularly Casey, who gave us further information on our new Civic's "bells and whistles." More