Lia Honda Northampton

Awful employees! Walked into showroom and waited over a minute before anyone approached us, then when she did didn't even introduce herself or shake our hands. Asked r Walked into showroom and waited over a minute before anyone approached us, then when she did didn't even introduce herself or shake our hands. Asked rather coldly "May I help you?" We told her we were there to look at Pilots and she asked new or used. We said yes. So she said "I'll get someone." We were a little taken aback and waited for someone else to come help us. After a few minutes, Ray came over and said in the same cold way "Can I help You?" Again, without introducing himself or shaking our hands. We stated what we had told the woman and he said we don't have any, rather rudely. At this point my blood pressure started rising and I was ready to leave. I said well your web site showed that you had one new this morning and one used. He said we sold the new one today and the used is in Albany. We proceeded to his desk and he looked online. He said there were 2 used at the Lia Toyota dealer across the street and he could bring them over or we could just drive over. Whatever was his attitude. He was just rude and arrogant the entire 10 minutes we talked. We have never been treated that way. I can't believe that's how they treat people they want to buy a car from them. We told him we would just go across the street and look at them there. We couldn't wait to leave and never go back. More

Worst experience ever Sales man began his conversation by pressurizing to buy a car soon. "If you want one you better hurry up". Yes! These were his exact words. Did not gi Sales man began his conversation by pressurizing to buy a car soon. "If you want one you better hurry up". Yes! These were his exact words. Did not give any information about the car. Did not hand over a brochure. Did not show us any features about the car. Did not bother to accompany us for the test drive. Felt clueless about the Car we wanted after the entire experience. More

Positive purchasing experience I recently bought a gently used civic with the help of Eric Anderson at Northampton Lia Honda. Eric was not pushy and he is friendly. He let me ambl I recently bought a gently used civic with the help of Eric Anderson at Northampton Lia Honda. Eric was not pushy and he is friendly. He let me amble along at my own pace as I hemmed and hawed my way along. At the same time he kept me informed and answered all of my questions until I found MY car. I had some contact with the service department as well. They too were informative and friendly. More

plain old state inspection michael allende had a very busy morning with a large stack of cars in progress. he was friendly, helpful, and reassured me that i could make my appoin michael allende had a very busy morning with a large stack of cars in progress. he was friendly, helpful, and reassured me that i could make my appointment in an hour downtown. it went as he said. miguel, estoy muy agradecido! More

Great product, service, and price Just bought my third Honda Civic at Lia. It gets better every time. I worked with Evan Mihalek, who was professional, efficient, and courteous. The Just bought my third Honda Civic at Lia. It gets better every time. I worked with Evan Mihalek, who was professional, efficient, and courteous. The folks at Lia make car-buying almost painless! Guess I've found a dealership for life. More

great experience Lia Honda was a very good experience. They are very friendly and helpful. Evan Mihalek was nice and helpful through the whole process. I will go bac Lia Honda was a very good experience. They are very friendly and helpful. Evan Mihalek was nice and helpful through the whole process. I will go back to him again. Thanks Evan More

Oh boy. What a pleasure. I spent 3 months looking for this new Honda HRV (or a similar small car with great mileage) at a variety of Honda dealerships and other non-Honda deal I spent 3 months looking for this new Honda HRV (or a similar small car with great mileage) at a variety of Honda dealerships and other non-Honda dealerships. Most of the other vehicles/price/gas mileage, etc. didn't suit me. However I also have to say that the 'car sales experience' at other dealerships were all wrong at other dealerships. Lia sales staff are keepers. What a pleasure. More

Professional, Pleasant and Genuine I don't like buying cars ever but my recent experience at Lia Honda was an extremely pleasant surprise. Evan Mihalek, the salesman listened carefully I don't like buying cars ever but my recent experience at Lia Honda was an extremely pleasant surprise. Evan Mihalek, the salesman listened carefully to my preferences and concerns, answered my questions fully and made an offer I couldn't refuse. I am extremely pleased with my new Honda Accord EXL and will certainly return to Lia in the future. The oddest thing was I hadn't planned to buy a new car when I went into the showroom. More

Efficiency and professionalism Efficiency and Professionalism , is how I would describe Sales Agent "Nicole Smith" ! She was able to get me in the car I wanted at the price I wanted Efficiency and Professionalism , is how I would describe Sales Agent "Nicole Smith" ! She was able to get me in the car I wanted at the price I wanted. She did not waste my time, I walked in filled out the paper work and in a few hours I was driving away in my new Honda Civic . Before I left Nicole sat in the car and explained every detail of the vehicle so I could be familiarized with it. She was friendly and showed sincere interest. A few days later she called to assure I was happy with the car, which I was. My Past experiences with other agents were not good . I want to highly recommend Nicole Smith to others who are interested in buying a car. More

Good Salesman..... Great personality Good experience, needed a used car, Eric Andersen was very helpful, have not used the service department yet, expecting them to be as helpful as the Good experience, needed a used car, Eric Andersen was very helpful, have not used the service department yet, expecting them to be as helpful as the sales department. More