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Lia Honda Northampton - Service Center

Northampton, MA

4.8
304 Reviews

304 Reviews of Lia Honda Northampton - Service Center

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August 25, 2025

Jill fuduric was very helpful and was able to get me in even though I didn’t have an appointment. This is the second time I’ve had them help me. Both times extremely helpful and great people relations. Tha More

by Destwoy777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Fuduric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Lia Honda Northampton responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Jill and our amazing team. We really appreciate your kind words, and hope to see you again!

August 24, 2025

Your service department got us in for needed service the same day we called. Desiree was courteous and professional. More

by klkurtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Lia Honda Northampton responded

Thank you for your excellent feedback on the service and communication provided to you by Desiree and the Lia Honda team. We appreciate your business and trust. Please don't hesitate to let us know how we may earn a better rating from you the next time you visit us.

August 10, 2025

First time customer. Based on service dept will come her first fir service and probably for trade-in or purchase More

by Roonie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ally Rock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drivers who drive me home & later backrest for pickup
Aug 14, 2025 -

Lia Honda Northampton responded

Roonie, we're happy our team's expertise helped you have a very positive experience at Lia Honda. Thank you so much for your excellent feedback. Safe travels until we see you next time.

August 08, 2025

Desiree Frank always takes care of me and Jesse the Wonder Dog, my service dog, at Lia Honda. She's our Service Human! Always frank concerning what maintenance we do or do not need. Always applies our More

by HeroesOnLineDEfenseNetwork
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Lia Honda Northampton responded

Thank you for your kind review! We truly appreciate your continued business, and we're glad Desiree has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!

July 16, 2025

Lia Honda is one of the best dealerships I’ve ever dealt with and Jill Fuduric is terrific. She’s smart, knowledgeable, helped me understand what I needed in my recent service visit, made sure it was all More

by ckwood42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Fuduric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Lia Honda Northampton responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Jill was convenient and straight-forward. See you next time!

July 04, 2025

Jill Fuduric was wonderful as usual in providing me the service my vehicle was scheduled for. Jill obtained quickly a quote I had requested in addition to the scheduled service. Service was completed on ti More

by Mike L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Fuduric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Lia Honda Northampton responded

Mike, we appreciate your 5 stars for Jill! Thank you for taking a moment to tell everyone what makes her stand out. We're happy to be your #1 choice for keeping your vehicle in shape.

June 10, 2025

Kyle Archidiacono provided excellent service customer interaction. This dealership has undergone a major overhaul on the service side in the last few years and it has VASTLY improved. Even when it was at More

by B
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Archidiacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Lia Honda Northampton responded

B, we're happy Kyle's support and expertise helped you have a very positive experience at Lia Honda. Thank you so much for your excellent feedback. Safe travels until we see you next time.

May 23, 2025

Good service and nice people always have the right answer for most of the questions which can help me More

by Luismordaz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Fuduric
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Lia Honda Northampton responded

Luis, we're happy our team's expertise helped you have a very positive experience at Lia Honda. Thank you so much for your excellent feedback. We wish you all the best in your summer travels!

May 19, 2025

We came from out of town with a big problem and Jill was very concerned and helpful. She was able to address the problem and help us get the services we needed. More

by Lzbthkennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Fuduric
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Lia Honda Northampton responded

Thank you for sharing positive feedback on Jill! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what she provided for you. Thanks for coming to see us for your urgent automotive needs!

May 04, 2025

I recently brought my 2013 Ridgeline in for oil change. Matthew Verge was most helpful he quickly took information needed, showed me where customer waiting room was located. He told me my cabin filter w More

by magresto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Verge
May 07, 2025 -

Lia Honda Northampton responded

Thanks for stopping by to share your 5-star review of Matthew! We're glad he addressed your truck's service process with plenty of communication. Please don't hesitate to reach out when we can help you again.

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