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Lia Nissan of Saratoga
Malta, NY
438 Reviews
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Showing 438 reviews
December 04, 2020
I signed papers and gave deposit with a specific payment. A car was going to be located and they would call me. After 10 days I started calling different dealers and the Saratoga Nissan again. Finally the A car was going to be located and they would call me. After 10 days I started calling different dealers and the Saratoga Nissan again. Finally they found one, but not the color I wanted (think they knew the color I wanted wasn't available). Went to sign papers and the payment was $20. more. They put the loan through Nissan and Wells Fargo. I had asked to put it through SEFCU. The financial manager said he only got my credit report at 4:30 that day and everything was closed. I SIGNED THE PAPERS 10 DAYS AGO, not my fault. I told them to put the plates back on my car and the deal was off. Suddenly the original deal was good. I asked salesman, Josh, if the Rogue had digital speedometer and he said yes and pushed a button and assumed what I saw was the digital speedometer. It does NOT have a digital speedometer, what he pushed was Average Speed Control. What good is that? Also, I noticed no seat belt chime when not using my seat belt. I contacted the salesman and told him I don't like to wear my seat belt but realize i miss the chime. He said" well it's your lucky day then isn't it!" I told him it was the law. Like the Rogue but would NEVER purchase or refer a person to Lia Nissan in Saratoga. More
by rgrande
Employees Worked With
Josh and Jason
June 09, 2020
Lia Nissan is the worst Nissan dealership in the area the service do damage to your vehicle and then tell you it's not their problem and then when you turn it in your own insurance and get it fixed they tell service do damage to your vehicle and then tell you it's not their problem and then when you turn it in your own insurance and get it fixed they tell you they can't work on your car anymore and then you try to sit down and talk to the general manager and he was very rude an unpleasant so I wouldn't buy another car from them people for nothing More
by Junk Nissan
Employees Worked With
Celeste Hill, Steven Laffer, Timothy Pilipovic, Frank Bellinger, James Maguire, Jay Yudzevich
January 27, 2020
No consistency I have been coming to this dealership for about 4 years since I bought my Nissan Rogue there in 2016. Sometimes the service is great, and sometimes aw I have been coming to this dealership for about 4 years since I bought my Nissan Rogue there in 2016. Sometimes the service is great, and sometimes awful - never consistent. I recently scheduled service for an oil change and tire rotation. They recommended that I go ahead and replace the tires, which I agreed to, but after leaving I noticed that they also still charged me for the tire rotation on my old tires. Very frustrating. And although the signs in the office say that you'll get a free car wash with your service, don't expect that to actually happen. No one offered it to me, and some of the others in the waiting room were complaining about this as well. I think it's time to find a new place for service. More
by Linn.B
Employees Worked With
Michael M
October 05, 2019
My salesman Justin Koreman was very pleasant and explained all the accessories in the Murano SL I bought. I had looked at a Murano at a different dealership the day before I visited Lia Nissan if Sa explained all the accessories in the Murano SL I bought. I had looked at a Murano at a different dealership the day before I visited Lia Nissan if Saratoga and the service I was given was horrible. Justin at Lia Nissan of Saratoga was excellent and I’m so glad that I came here. I never thought I was going to be able to purchase an SL but Justin made it happen. I’m one very happy customer! More
by Kimslaver
Employees Worked With
Justin Koreman
September 11, 2019
Annual New York State Inspection I took our car in for our annual NY State inspection and swap out our summer tires with the winter tires. Everyone was very friendly and Celeste Hill I took our car in for our annual NY State inspection and swap out our summer tires with the winter tires. Everyone was very friendly and Celeste Hill in Customer Service was excellent. More
by Joanne 123
Employees Worked With
Celeste Hill, Bryce Wells
August 30, 2019
Great experience!!! Being 21 and trying to get your first car on your own is not easy. Frank made us feel like his first priority and made the process as quick and easy a Being 21 and trying to get your first car on your own is not easy. Frank made us feel like his first priority and made the process as quick and easy as possible. Bob was a huge help as well. We were treated with the utmost respect and they made me want to go back and buy another vehicle. I cannot thank Frank enough for putting me in my dream car. I would recommend Lia Nissan to all. More
by Morgan
Employees Worked With
Frank Kinch
August 25, 2019
Very satisfied Celeste Hill was very attentive to my needs and I greatly appreciated how responsive she was. I would highly recommend contacting Celeste for your ser Celeste Hill was very attentive to my needs and I greatly appreciated how responsive she was. I would highly recommend contacting Celeste for your service needs More
by JohnP
Employees Worked With
Celeste Hill
August 22, 2019
Service visit When I pulled in I was immediately greeted. Celeste Hill then took care of me and listened to my concerns. Everything was taken care of properly. I ca When I pulled in I was immediately greeted. Celeste Hill then took care of me and listened to my concerns. Everything was taken care of properly. I called back later that day because my Bluetooth was not fully functional, Celeste gave me a few pointers and told me that if they didn't work, she would personally take care of the problem. I stopped back the next morning (no appointment) and spoke with Celeste. She came out with me to my car and took care of my problem. Very professional, kind and concerned. Thanks to Celeste!! Another thought; while I was waiting for my car, my salesman Bryce saw me and came over to talk with me and make sure that everything was being handled properly. Lia Saratoga really does care about their customers. I will be back when my 2 leases expire for our 7th and 8th purchases! More
by Mark
Employees Worked With
Celeste Hill, Bryce Wells
August 20, 2019
Great Customer Service ! Celeste and Walter are ever so personable and helpful. Its so nice to be called by name and with a smile:) The service was quick and efficient . We Celeste and Walter are ever so personable and helpful. Its so nice to be called by name and with a smile:) The service was quick and efficient . We cannot forget Al, the gentleman who always transports me to and from my office for drop off and pick up. He too is the icing on the cake! More
by ADK46er
Employees Worked With
Walter , Celeste Hill
August 20, 2019
Professional and Pleasant After a few stints with auction and used cars, I recently bought my first dealership car through Frank. He was helpful with everything about the Nissa After a few stints with auction and used cars, I recently bought my first dealership car through Frank. He was helpful with everything about the Nissan Sentra I purchased, from perks and parts of the car, to finance. Frank took the time and care to treat me as a friend and customer. A+ experience with Frank at Lia Nissan of Saratoga. More
by nikjwarren0612
Employees Worked With
Frank Kinch
