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Lia Toyota of Rockland
Blauvelt, NY
687 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 27, 2020
I financed a 2017 Toyota corolla from Lia Toyota of Rockland and my sales rep Wayne was the best!!! This was my first time financing and he helped me threw every step of the way to make sure I got a go Rockland and my sales rep Wayne was the best!!! This was my first time financing and he helped me threw every step of the way to make sure I got a good deal and a great car. Reggie and Jill also was amazing and helped explain everything to me and made my experience wonderful. I absolutely love my vehicle and will definitely be going back to Lia and recommend it highly to anyone I speak to !! More
by Alyssa V
Employees Worked With
Reggie Young, Wayne Linteris
October 11, 2020
Lia Toyota of Rockland was by far my most pleasant experience at purchasing a car. Dennis Acosta, Kelvis Vidal and Reggie Young were all fantastic to work with. Will definitely refer this dealership t experience at purchasing a car. Dennis Acosta, Kelvis Vidal and Reggie Young were all fantastic to work with. Will definitely refer this dealership to others! More
by Edogrivera
Employees Worked With
Dennis Acosta, Reggie Young, Kelvis Vidal
September 25, 2020
I recently had the worst experience at Lia Toyota and I hope that by sharing, others can be spared. In August we leased a brand new 2020 Corolla from Lia. Not quite three weeks later we found defined co hope that by sharing, others can be spared. In August we leased a brand new 2020 Corolla from Lia. Not quite three weeks later we found defined condensation on the front side windows which blocked the side mirrors creating a safety issue. I called the service department, explained the situation and was given an appointment the next day with a reserved courtesy car. Sean agreed that we shouldn't ignore such issues, especially with a new vehicle and that the HVAC system should be looked into. My daughter arrived on schedule the next morning and what should have taken 5 minutes was still ongoing an hour and a 1/2 later. No less than 3 servicemen at the counter proceeded to belittle her claims of a problem- going so far as to condescendingly point to different buttons and tell her, ever so slowly, how they work. At no point did they actually physically examine the car, instead they verbally maintained that her problems were unfounded without even attempting to verify it themselves. When she persisted in trying to get them to service her vehicle they had her troubleshoot as to what she thought could be causing the problem only to mock her and point out her automotive ignorance. Please note she never claimed to be an expert, she was just trying to check in her vehicle for service. At the hour and a 1/2 point, managers became involved. Unfortunately, even the General Manager Peter, contributed patronizing behavior ...again with the pretty buttons. Bottom line, the appointment was made, the service problem documented. She should have arrived,handed over her keys, signed paperwork for the loaner and driven off. Instead, she was confronted, disrespected and marginalized by a service department full of men that refused to do their job. Was it because she was a young woman? I think that is patently obvious. Although the GM and I had a respectful conversation regarding her treatment, he clearly was part of the problem. They did not treat her concerns seriously. Since he did not condemn the actions of his employees I can only deduce that he himself promotes an atmosphere that allows for the harassment of young women. My daughter left after 2 hours with no knowledge of anything having been done to her car. If you are looking for a fair and professional service experience for your Toyota, look elsewhere. More
by jran25
Employees Worked With
Peter, GM , Jean Chery
September 11, 2020
Thank you Jean Cherry for the Continued excellent Thank you Jean Cherry for the Continued excellent service you provide on my two vehicles. I cant say thank you enough. Regards A very satisfied Thank you Jean Cherry for the Continued excellent service you provide on my two vehicles. I cant say thank you enough. Regards A very satisfied customer from Jersey Rich S More
by rs1031
Employees Worked With
Yris Salcedo, Jean Chery
August 26, 2020
I purchased a car at Lia Toyota earlier this month and it was a great experience. Both Fitzroy Crooks in Sales and Reggie Young in Finance were very helpful and knowledgeable. I will definitely return to Lia was a great experience. Both Fitzroy Crooks in Sales and Reggie Young in Finance were very helpful and knowledgeable. I will definitely return to Lia Toyota when I'm in the market for a new car. More
by dlwlapis
Employees Worked With
Reggie Young, Fitzroy Crooks
August 25, 2020
Lia Toyota of Rockland is beyond five stars! Ariel, my Sales Consultant, went above and beyond to make sure all my needs were met. Ariel was very professional, personable and kind. Issac, F+I Manager, Sales Consultant, went above and beyond to make sure all my needs were met. Ariel was very professional, personable and kind. Issac, F+I Manager, was great at explaining everything in detail. Dennis, GSM, was so accommodating, so kind, taking time to get to know my family. This dealership delivers from start to finish. I have never, in 35 years, had such a experience at a car dealership like I had buying my Sienna. Grateful to them all for making things so easy! I will be recommending this dealership to everyone! More
by sue7v
Employees Worked With
Ariel Prall, Isaac Rodriguez, Dennis Acosta
August 24, 2020
I contacted Lia Toyota of Rockland via chat, and was quickly set up with an appointment to visit the showroom. They texted me an invitation with an address. I feel that appointments are always best so t quickly set up with an appointment to visit the showroom. They texted me an invitation with an address. I feel that appointments are always best so that worked well for me. When I arrived at dealer I was greeted immediately. The sales woman Ana was free to help me so I worked with her. She was very informative, and very helpful. She is positive, and that is a good thing. I prefer to be approached in a consultative manner and that is exactly what she did. More
by Lspaccar
Employees Worked With
Ana Collado
August 24, 2020
Fitz is the best! This is my third car leased from Fitz at Lia. Each time working with him has been a pleasure! He is knowledgeable, helpful, and kind. at Lia. Each time working with him has been a pleasure! He is knowledgeable, helpful, and kind. More
by Happy Customer
Employees Worked With
Fitzroy Crooks
August 24, 2020
Paul Vislov is an asset to the Lia Toyota team. I needed tires at my last oil change. Paul took his Time to come back with a price quote that was agreeable to me and the work was performed same day because tires at my last oil change. Paul took his Time to come back with a price quote that was agreeable to me and the work was performed same day because Paul was able to find me a loaner vehicle. He went above and beyond. More
by RocklandCntyMan
Employees Worked With
Paul Vislov
August 24, 2020
My second lease deal with Fitz is complete. Thanks again to Fitz Crooks for once again making the transition from a lease close out to a new lease as easy as possible. He is a valuable asset to the Lia Toyo to Fitz Crooks for once again making the transition from a lease close out to a new lease as easy as possible. He is a valuable asset to the Lia Toyota team in Rockland County NY and I’ll be sure to look for him again in a couple of years. I also want to thank Richard Nin who stepped up and provided me excellent service when I needed it during a follow up visit at Lia. With these 2 gentlemen on their team Lia is sure to enjoy continued success. More
by Garyhealy
Employees Worked With
Richard Nin, Fitzroy Crooks
