Lia Toyota of Rockland

Buying a car can be very stressful because you want to make sure you get the right car that will meet your needs. Royce Ramos was the person who helped me in my purchase of my 2010 scion xb. In his effo make sure you get the right car that will meet your needs. Royce Ramos was the person who helped me in my purchase of my 2010 scion xb. In his efforts I never felt better about buying a car. I felt like i was working with a very honest and informative dealer. He made sure I got what I wanted and made sure my needs were met. When I was deciding on the color of my XB I was going to go with the silver because dirt and scratches dont show up as much but when Royce brought me out to the lot I saw an XB in a teal color and I was like wow! this is a great color but I think I should play it safe and go with the silver. Royce pointed out to me that I gravitated towards the teal color and that I should go with what I love, also he pointed out that it suited my personality and the teal was more me so I went with it. I have never been happier and I get tons of complements. I think it is so great that Royce was able to see what was best for me and steer me in the right direction I felt like I was dealing with a great friend not just a salesman. Also when I was leaving the dealership Royce went over everything about the car with me in great detail and told me not to hesitate to call if I had any questions. All I can say Is if you want a Scion go see Royce because he made my purchase of my XB an excellent experience and I LOVE MY CAR!!!!! and I am so thankful for Royce's time and efforts. He will make you feel so at ease and you feel confident in your purchase. More

nice, friendly, very knowledgeable of their cars, straightforward, easy to talk to, accomodating, warm, honest, good price and APR eventhough I have a new credit, gave me free car wash after 1 week, straightforward, easy to talk to, accomodating, warm, honest, good price and APR eventhough I have a new credit, gave me free car wash after 1 week, full tank my car as well, attentive, helpful, patient, thank you so much for getting me my brand new car!!! More

We highly recommend Royce. He was knowledgeable,fair, listened carefully to us and responded perfectly to our needs. We were not planning to buy a car that day, as it was our first day out. We went to listened carefully to us and responded perfectly to our needs. We were not planning to buy a car that day, as it was our first day out. We went to two dealerships and decided to go back to Royce and purchase that night. It was after hours, but Royce gave us a sparkling car. He cleaned it himself. He could have said the cleaning staff left already, or did not have to say anything and could have just given us the car. We were just so amazed by his commitment to service, which we are used to in Japan but never expected in this country. More

We came car shopping at Rockland Toyota a half-hour before the dealer was scheduled to close for the day. We were just beginning our car search and didn't really expect to buy, but the sales staff went before the dealer was scheduled to close for the day. We were just beginning our car search and didn't really expect to buy, but the sales staff went out of their way to answer our questions before we finally decided to buy a car from the dealer more than an hour later. We would have liked to see more inventory to choose from, though. Since it was dark outside, we had only the models parked at the front of the store to choose from. I later found that the whole back lot was stocked with cars, though I wasn't sure if they had models we would have liked. In the end, we saw two Matrixes on display in the front. Though the store was closing for the night, staff made every effort to make one of the cars available for a test drive, which we did. Bill was very knowledgable about the car options and his inventory. No question went unanswered. He even gave us two alternative financing options, giving us a monthly payment quote that was accurate down to the dollar. Royce helped us with the test drive and tutored us on the car's workings and final prep before delivery. He even volunteered (gladly) to work on his day off so the dealer, at our convenience, could get the car inspected, something that staff had inadvertently forgotten to do before we picked up the car. Royce and Bill also agreed to provide all-weather mats for our Matrix, an item that didn't come with the car. Overall, though, we are telling our friends to shop at Rockland Toyota because the entire staff is friendly, helpful and knowledgeable. More

MY WHOLE EXPERIENCE AT ROCKLAND TOYOTA WAS GREAT. I WORKED WITH THE SALESMAN ROYCE. FIRST OF ALL HE STAYED LATE AFTER CLOSING.. AND SHOWED ME A GREAT CAR. AT NO TIME WAS HE PUSHY, AND MADE SURE IF I WORKED WITH THE SALESMAN ROYCE. FIRST OF ALL HE STAYED LATE AFTER CLOSING.. AND SHOWED ME A GREAT CAR. AT NO TIME WAS HE PUSHY, AND MADE SURE IF I HAD ANY QUESTIONS THAT HE WOULD HELP ME. THIS WAS DEF NOT YOUR AVERAGE SALES GUY.. HE WAS THE MOST DOWN TO EARTH GUY AND BEST OF ALL A TRUTH TELLER.. HE WASNT THERE TO SELL YOU ANYTHING... AND HE DIDNT GIVE ME A LOAD OF JUNK.. A FEW TIMES HE STOPPED AND ASKED IF THERE WAS ANY WAY HE COULD ASSIST ME BETTER... I MEAN HE WAS JUST GREAT. THE GUYS IN THE FINANCE DEPT REALLY WENT ABOVE AND BEYOND TRYING TO GET ME THE BEST DEAL... AND THEY UPDATED ME THE BEST THEY COULD. THIS DEALERSHIP IS FAIRLY FAR FOR ME, I HAVE ABOUT 4 OTHERS THAT ARE CLOSER, BUT AFTER MY DEALINGS WITH ROYCE AND HIS CREW, MY FAMILY AND I WILL ONLY GO THERE FOR FUTURE SALES AND ANY WORK WE NEED ON OUR TOYOTAS/SCION. More

In March of 2008, I leased a 2008 Corolla from Rockland Toyota. I initially began my car shopping at Prestige Toyota in Ramsey, NJ. They did not have the Corolla in the color I wanted, and they were unable Toyota. I initially began my car shopping at Prestige Toyota in Ramsey, NJ. They did not have the Corolla in the color I wanted, and they were unable to get it. I put in an online request with Rockland Toyota with the color & model I wanted. I got a call back that same day from Royce Ramos in sales, letting me know they did not have the color on the lot but they could get it for me with no problem. From my first face-to-face meeting with Royce to the delivery of the car just a few weeks later, the entire experience could not have been smoother. I was treated respectfully and with great care from start to finish. I have not had a single problem with my Corolla since first leasing it two years ago. When I go to the dealership for my routine service like oil changes, I am always warmly welcomed back and always receive fast & courteous service. Even now, two years later, if I call Royce Ramos at Rockland Toyota with a question or a request, he recognizes my name right away and asks me how my family is. This kind of personal service is something I really value, as I am sure most consumers do in this day and age. I would absolutely purchase my future vehicles with Rockland Toyota, and I have also recommended the dealership to friends and family. More