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Liberty Chrysler Dodge Jeep Ram - Service Center

Libertyville, IL

4.7
687 Reviews

687 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center

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December 18, 2024

Got to dealership, was checked in promptly explained what service would be completed and given an ETA for my service to be completed. Within the ETA they came back and told me I was all set and I was on my w More

by Paul Maurer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer, don't recall his name.
Dec 18, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

It's great to hear that we were able to help you out, Paul. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Chrysler Dodge Jeep Ram!

December 18, 2024

Scot and the rest of the team were very helpful and responsive. Thanks for the great service! More

by mattbiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot
Dec 18, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 18, 2024

Tony Raia was my service writer for my visit. Tony was very thorough from start to finish. He asked very detailed questions on my problems and issues with my car. Good updates. 6 stars More

by paul.ropinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijon Davis
Dec 18, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you, Paul, for sharing about your experience with Liberty Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon!

December 17, 2024

Car was returned in timeframe promised. Service department has always been courteous and working with Brian was great. More

by brshem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Spriggs
Dec 17, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 16, 2024

From the appointment setup over the phone, to helping me find the right spot to park, to keeping me apprised of my Subaru service progress--all the Liberty employees were helpful and professional. More

by RICHARDB.WOLF
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Dusek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armi Matienzo
Dec 16, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

We are very happy to have provided you with such a positive experience, Richard! We sincerely value your business and look forward to your next visit.

December 16, 2024

Customer service in the service department is amazing. Brian really cares and honestly it's refreshing to have someone always follow up with you even after the work is done. More

by DEEBOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Spriggs
Dec 16, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

It's great to hear that we were able to help you out, Dee. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Chrysler Dodge Jeep Ram!

December 16, 2024

Nikko took care of my Jeep repair and the Jeep is running great. I greatly appreciated His personal attention to my situation and his professionalism More

by guy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikko
Dec 16, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for choosing Liberty Chrysler Dodge Jeep Ram. Your feedback and rating mean a lot to us. We're glad Nikko was able to help, and we hope to see you again!

December 15, 2024

They missed that I needed new brakes when I brought in my car not too long ago for an oil change. I had to get new brakes because it was not metal on metal. Got my car back and it looked like they went throu More

by TWRAY79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't work with anyone
Dec 17, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Agata Notter Customer Relations Manager Direct: 224-475-7104 agata@libertyautocity.com

December 14, 2024

On time friendly comfortable service Got new radio after recall . Handled fast and efficiently Thanks More

by SPONGYBELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raia
Dec 15, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that you had a friendly and efficient experience at Liberty Chrysler Dodge Jeep Ram. It's great to know that your radio recall was handled swiftly. We appreciate your feedback and look forward to serving you again in the future! Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

December 14, 2024

Service rep just wonderful - friendly, considerate, explained all and work was completed quickly. Always love dealing with you! More

by marthamibeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reps at service desk
Dec 15, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with our service team at Liberty Chrysler Dodge Jeep Ram. It's always our goal to provide friendly and efficient service, and we appreciate your feedback. We look forward to seeing you again soon! Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

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