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Liberty Chrysler Dodge Jeep Ram - Service Center

Libertyville, IL

4.7
687 Reviews

687 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center

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September 20, 2024

Annoyed have to wait 2 weeks for a part(this is the dealership), and was surprised to have to pay over $200 for a diagnostic check of some sort. Fortunately, Tony, the person waiting on me was very pro More

by joaniegehr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Sep 20, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Hi, Joanie. While we're glad to hear that Tony was helpful, providing an all-around positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 20, 2024

Easy scheduling and staff were very nice and respectful. Kept me up to date at every step of the repair process. Loved the loaner car! Thanks! More

by DGENENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 20, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

We are very happy to have provided you with such a positive experience and are glad to hear you loved the loaner! We sincerely value your business and look forward to your next visit.

September 20, 2024

The issues I had with my Crosstrek were all fixed. The customer service rep, John, was kind and explained all of the required items clearly. More

by KATPASCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Sep 22, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

We are very happy to hear that John provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 20, 2024

Outstanding customer service. Clean area for the guests. All were professional My go to for service! More

by MAMJR1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Greenlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Dusek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Chrysler Dodge Jeep Ram!

September 19, 2024

Everyone was exceptional! I would highly recommend this dealership. From the phone call to schedule the service to picking the car when finished all was good. More

by hkygrl27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
john norehead
Sep 20, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks for sharing about your experience with Liberty Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon!

September 19, 2024

Mario and Arturro were incredible! Hands down the best dealership experience. I Recommend Libertyville CDJR to all! More

by ANDREW.R.STONE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daijon Davis
Sep 19, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you, Andrew, for choosing Liberty Chrysler Dodge Jeep Ram. Your feedback and rating mean a lot to us. We're glad Mario and Arturro were able to help, and we hope to see you again!

September 18, 2024

I bought my Jeep from this dealership and go back for regular maintenance. It is a smaller dealership but nice. More

by kim.prior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Sep 18, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you, KIm, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 18, 2024

Great service. I never have issues when I come in for service. No complaints here. More

by gaines1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 18, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Chrysler Dodge Jeep Ram.

September 18, 2024

Took my Wrangler in with a dead batter. Communication was great, kept me informed every step of the way and explained everything including the different options. More

by ERICALOIBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Sep 18, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 18, 2024

Great job! Easy to schedule appointments, friendly service, honest answers, and no pressuring to do more than is needed for repairs or maintenance. Great follow More

by CRAIGLEPKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Subaru Service - John Norehead
Sep 19, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Craig, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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