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Liberty Ford Aurora
Aurora, OH
176 Reviews
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Showing 176 reviews
June 10, 2016
Amazing Experience My experience with Liberty Ford Solon has been the best one yet!! I worked with Stephen Rhodes who was patient and very informative with me. For the f My experience with Liberty Ford Solon has been the best one yet!! I worked with Stephen Rhodes who was patient and very informative with me. For the first time I felt like I was not only buying a vehicle, but learning the process and the right way to do it! He made sure he got me into something I would LOVE and that was affordable. He didn't waste any time, he didn't push me into anything I didn't want, and got me into exactly what I asked for! FAST! I also worked with Scott Geller who provided me with details about my new lease. He was very informative and made sure I understood everything. Both very nice guys, who knew what they were doing. Quality work and got it done fast! With my situation I was very surprised the could do it! I'm still in shock but so happy! The entire staff was very nice, informative, and made me feel welcome. Thank you everyone for my NEW 2016 FORD FUSION!!! More
by Ciera22
Employees Worked With
Stephen Rhodes, Scott Geller, Patrick Carlin
February 10, 2016
Surprising customer service with special touches I was recently in the market for a new lease and I'm not a person who generally pays much attention to what's happening in the car market. So when I I was recently in the market for a new lease and I'm not a person who generally pays much attention to what's happening in the car market. So when I started asking around, several people suggested I take a look at what Ford has going on. Liberty Ford is in my town, so I headed down one Saturday. Holly helped me test drive an Escape and a Fusion. First of all, wow! Ford products have really evolved from the last time I shopped cars. I fell in love with the Fusion and Holly helped me understand all the various options until we settled on the right car. With an infant at home, hanging around at a car dealership for hours on end isn't really feasible; Holly helped me get around that as well so I could take care of my family. She really couldn't have done much more to make the process easy for me. At the dealership, she introduced me to multiple others working there, and they were all just as friendly and she is. Financing and paperwork - easy as pie. The facility isn't as sparkly and flashy as others I've been in, but don't let that fool you. The surprises didn't end after I got my car. Free car washes, hello?! Plates waiting for me at the dealership within a week. Not long after that, a package in the mail containing a calendar from the dealership with a picture of me and my awesome new car. What a great touch! Details matter, and I'm a person with high standards. "Above and beyond" is an appropriate description of the service I got here. Well done! More
by nroettger
Employees Worked With
Holly Whitten
February 10, 2016
The best sales experence I went to liberty ford in search of a larger truck than I had. My sales girl, Holly, not only went over and above to find me the truck I needed, gave I went to liberty ford in search of a larger truck than I had. My sales girl, Holly, not only went over and above to find me the truck I needed, gave me honest answers and straight up service. Liberty also offered me more for my trade in that really helped me on the bottom line. If you're looking for an honest, hard working sales person, Hollys the girl. More
by Winnschris
Employees Worked With
Holly Whitten
January 27, 2016
Lindsay E-Steve Rhodes Steve is truthful, honest and very patient. This is my second time coming back and I wouldn't go anywhere else but to Liberty Ford - Solon where he is Steve is truthful, honest and very patient. This is my second time coming back and I wouldn't go anywhere else but to Liberty Ford - Solon where he is! He makes you feel like family ! More
by LMEsborn2789
Employees Worked With
Steve Rhodes
January 02, 2016
Total Trust Fantastic experience with my beloved Golden Retriever at my side, for moral support!! Went to 'only' check out the Ford Escape, with plans to visit ot Fantastic experience with my beloved Golden Retriever at my side, for moral support!! Went to 'only' check out the Ford Escape, with plans to visit other dealerships. Ended the day with trading my 2009 Honda SUV in for a new, and fabulous, Escape. All because of the trust I had, and the outstanding reputation of Liberty Ford, in Solon. Great way to begin 2016! More
by Race
Employees Worked With
Tara Dietz, Steve Rhodes
December 19, 2015
Very good experience with this dealership and its people!! Thanks to everyone that made my visit a great one. Traded a 2011 Explorer on a 2016 Explorer. Had my 3 Year old son with me and most everyone there Thanks to everyone that made my visit a great one. Traded a 2011 Explorer on a 2016 Explorer. Had my 3 Year old son with me and most everyone there treated him warmly. I would go there again without hesitation. More
by medicop37
Employees Worked With
Tara Deitz, Brian Ferguson
December 01, 2015
It took a lot of work, but finally I'm a very picky person and know what I want. After finding 5 different trucks I wanted to find out they all just sold, Matt was able to find the next I'm a very picky person and know what I want. After finding 5 different trucks I wanted to find out they all just sold, Matt was able to find the next best thing. I love the truck he found and the color is growing on me. Tara convinced me that I should get a ford and am glad she did. She took care of the paperwork and all the questions I had. Even after all signing, she still helps any way she can. Steve is very knowledgeable about the trucks and showed me everything I needed to know inside and out. I also appreciate the work Tony did on the front end. Overall everything is great. More
by Shaunkadas
Employees Worked With
Tara dietz, Matt stringer, Steve rhodes, Tony fugo
November 24, 2015
Great Sale Price, Great Service The Service Dept. is exceptional. Took my Ford Explorer for warranty work . (second time) and the work was done as promised. Called me to let me know The Service Dept. is exceptional. Took my Ford Explorer for warranty work . (second time) and the work was done as promised. Called me to let me know is was ready for pick-up. Explained the work done. The Service Manager, Pat Clarke, as well as John Krock III & Don Lincoln , are the best! Scheduling is a pleasure and they always get the job done when promised. Also, my Sales Rep at Liberty, Stephen Rhodes is one of the Best Sales People I have dealt with since I have been buying Fords for over 30-years. Anthony De Franco More
by Anthony
Employees Worked With
Pat Clarke, John Knock III, , Don Lincoln
October 26, 2015
Left me Hanging Made an appt weeks before for an 8 am oil change Saturday October 24th at Liberty Ford Solon. Dropped the car off at 8:05 am, two cars ahead of me in Made an appt weeks before for an 8 am oil change Saturday October 24th at Liberty Ford Solon. Dropped the car off at 8:05 am, two cars ahead of me in the service bay entrance. i told them i had an appt for an oil change and my low tire pressure warning light had come on. They took my cell phone number, told me they would call when it was finished and i left to walk around. 2.5 hours later i was sitting in the showroom and nobody asked me if i needed help or was taken care of. so i went to the service desk and asked "Dude where's my car?" to which Jack (service manager?) replied "Oh i didnt realize you were waiting for it, we havent even started it yet, i'm sorry". First off, nobody asked me if i was going to wait or have somone pick me up, so they wrongly assumed i was leaving the car. Even if i left the car, why on earth would it take all day to do an oil change? Anyway i demanded my car and left in a storm of profanity but the worst part is i still need to get an oil change and i wasted 3 hours on a saturday morning during which i could have been doing ANYTHING else other than hanging out in the xxxxty showroom. Jack did not offer to make it right, he did not offer a free oil change or to move me to the head of the line. He just said "Im sorry sir". What an utter disappointment and crappy attitude. When i called back to complain he said "sir you never gave me an opportunity to fix the problem" Um, yea thats why i called back dumb xxx. You STILL missed the opportunity to correct it. More
by sadCmax
Employees Worked With
Jack Service Manager, John Sr. Service Manager.
October 25, 2015
Great experience I took my wife's van in for service,and decided to look around for a used car. I found one, took it for a ride and loved it. I wasn't pressured into a I took my wife's van in for service,and decided to look around for a used car. I found one, took it for a ride and loved it. I wasn't pressured into anything by my salesman. He explained a lot about the car, and I was impressed. He's only 19 years old, and doing this for only eight weeks. Thanks Brian Ferguson, for all your help! More
by lewal
Employees Worked With
Lou, Brian Ferguson
