Liberty Ford Aurora

Very attentive communications, willing to communicate the way I like to! Leo Beer understands how customers want to interact and do business in 2022. way I like to! Leo Beer understands how customers want to interact and do business in 2022. More

For those of you say “Those were the good ole days,” and yearn for yesterday. Well, I believe that I can grant your wish upon a trip to buy a car at Liberty Ford in Aurora, Ohio. The old stereotype of car yearn for yesterday. Well, I believe that I can grant your wish upon a trip to buy a car at Liberty Ford in Aurora, Ohio. The old stereotype of car dealerships and sales men/women, being shysters’ lives on at Liberty Ford in Aurora, Ohio. Let me take you back in time and provide some nostalgia although please write a note (BUYER BEWARE) and keep it in your pocket and read if over and over as you shop at Liberty Ford in Aurora, Ohio. We recently bought a Ford Rapture, used but only about 85,000 miles. A Sales Manager (Lorenzo Martino) came into the picture towards the end of the sale, and said he must read a page of various warranties that have nothing to do with their dealership, but is a requirement of Ford. Well of course each warranty came at an additional cost, and knowing that this vehicle would be a second car with minimal driving, we made the decision to maintain the manufacturer’s preventive maintenance. Mr. Martino then became very upset and spent an additional 20 minutes trying to force us to sign the warranty. Well, within approximately one month the alternator failed. I understand that I passed on a warranty, but I just thought Liberty Ford would stand by their product and provide some assistance. Instead Mr. Martino basically said buyer beware, and you are on your own? Again, this was about ONE MONTH after the sale, and also with very limited driving as this is a second vehicle. Plus several of the warranties did not even cover the alternator. So for those who dream of years past, when car dealerships had the reputation as fast talking and dishonest, head immediately to Liberty Ford in Aurora, Ohio! More

I can’t say enough good about the team at Liberty Ford Aurora. This dealership and its management are truly unsurpassed! I wasn’t even in the market for a new car but with the trade allowance, competitive Aurora. This dealership and its management are truly unsurpassed! I wasn’t even in the market for a new car but with the trade allowance, competitive pricing and financing, I just couldn’t afford to refuse. My payments are incredibly comfortable and in turn, I have a beautiful brand-new Bronco Sport (which I absolutely love) completely loaded with all the bells and whistles. I would like to personally extend a very sincere and special thank you to A.J., Steve and Aaron for making this happen! This was definitely not the “typical car buying” experience most of us have come to know and dread. I was made to feel comfortable talking and doing business with this group. The knowledge, sincerity, integrity, professionalism and courtesy extended by these men was nothing short of exceptional. Definitely world class customer service. I can honestly say that I trust them implicitly and have no problem recommending them to my family and friends, knowing they will truly do right by them. A special thank you to Lorenzo for his time & patience in walking me through all of the features on my car and to Walt for helping out with the paperwork. Hats off team Liberty Ford Aurora! You guys are nothing short of amazing! Again, thank you all. More

This service experience for me marks my return to This service experience for me marks my return to Liberty Ford Aurora (formerly Solon) for my vehicle needs including service and purchase. It fe This service experience for me marks my return to Liberty Ford Aurora (formerly Solon) for my vehicle needs including service and purchase. It feels good to be back. Danielle Hope, my service representative, patiently listened to my concerns about my 2018 Flex and fully addressed them including the water leak I was continuing to experience with my panoramic vista roof. I received a rental, the regular maintenance was timely performed (for which I paid), and my vista roof was repaired at no cost to me. (Note: This was the third time my Flex was in for leaks in my panoramic Vista roof, but the first time Liberty Ford would provide service for this issue. I leased this car from another dealer and the first leaks occurred when my vehicle had 635 miles on it and I had had it fir about three months. The second leak occurred July 2019 when my Flex had 11,950 miles on it. The third leak is this service visit. Given that this was a outstanding issue, it was recommended by the dealership where I originally leased this vehicle that I contact Ford directly. Ford Customer Relations worked directly with Liberty Ford Aurora in taking care of the water leak at no cost to me. ) It is great to know that Ford stands by its products, appreciates its longtime customers (we have been part of the Ford family for over 45 years), and that Liberty Ford Aurora once again took care of my service needs. Thank you Danielle for your the empathy, care, service, patience, and professional manner in which you took care of my Flex. It feels good to be back home! More

I dealt with service writer named Brian Stofko this guy is a jerk he was very pushy and not up front he was condescending and arrogant very poor customer service, Very disappointing Worst service experien is a jerk he was very pushy and not up front he was condescending and arrogant very poor customer service, Very disappointing Worst service experience ever!  One day repair turned into a week. Had a couple warranty repairs. They did not have the right tool to replace a faulty electronic rearview mirror. Picked up car and it was filthy inside with residue from the work and smelled like body odor. Then found the wipers weren't working right.  Brought back and complained.  No one wanted to take responsibility.  They initially tried to push it off to another day but finally they agreed to have the wipers repaired and clean the car.  They made the repair and cleaned the front but didn't have the courtesy to clean the back or run the car through the car wash. You would think they'd at least wash the entire car considering the inconvenience of a 1 day repair turning into 6. Interestingly they didn't give me a service receipt on my return today, wondering if there trying to hide from Ford and survey?  Lease is up soon, don't think they gave me a compelling reason to go back! More

Wonderful service very cooperate with my schedule. Made getting service very easy getting service very easy More

I own an independent auto repair shop. One of my customers who owns a Ford Raptor needed repairs on his transmission. I called Liberty Ford in Solon to run the VIN #. Brian, the service writer I spo customers who owns a Ford Raptor needed repairs on his transmission. I called Liberty Ford in Solon to run the VIN #. Brian, the service writer I spoke with said the vehicle is under extended warranty and offered to help. I recommended my customer to take it in and see Brian. After a week goes by the vehicle owner returns to my shop with very high praises of his experience. Brian was very professional and knowledgeable and guided him thru from beginning to end. Vehicle was done on time and repairs corrected his problem. I don't normally send my customers away for repairs but I'm glad Liberty Ford was able to help. Also, a big thank you to Brian, who treated my customer professionally and respectfully. You made my recommendation of your dealership the right choice. I think you just made a new truck sale very soon. Thanks again! More