Liberty Ford Aurora

I'm writing this email for my mom Jean Baker that had an appointment for service today at 11:00. I needed to pick her up so we made it 10:00 that we would drop her car off. When we got there the parts need appointment for service today at 11:00. I needed to pick her up so we made it 10:00 that we would drop her car off. When we got there the parts needed were not there, My mom made the appointment 2 weeks ago. It would have been with good communication if she received a phone call explaining that the parts were not in for her scheduled day for repair. I was waiting in my car while this was going on and my mom came out to explain. I asked her to to go back in and ask if she were to leave her car if they can work on it tomorrow, She went back in and was in there for a bit so I went in to see what was the hold up. The service rep Bill that she was dealing with was on the phone and my mom was just standing there. She is 80 and has bad legs. Bill was talking on the phone with pulling down his mask to talk. The service rep across from him had his mask pulled down on the phone and was spitting into a bottle. How gross to see that! Was he using chewing tobacco? I don't know, but both my mom and myself were appalled by this in a business setting. Not to mention we felt unsafe during a pandemic with close quarters inside and staff not wearing correctly their face coverings. I voiced my concerns out loud and I don't think that the service rep Bill liked that. He appears to be a bit arrogant when he came out and asked if we wanted to go elsewhere. I asked my mom and we made the decision to leave and go have our repair done elsewhere. She did not receive an apology about the part not being there and we were told by Bill that it was not his fault. I don't care who's fault it is but it might be nice if the person on the firing line would have been a bit sympathetic as to his dealership not being prepared and lacking communication as to have a long time customer waste a trip in just to find out no repair will be performed today. Not to mention I, myself had to also make a trip in with thinking that I was needed to pick up my mom to take her home. You need better communication from staff, better attitude from staff, better personal habits from staff and better protection during the pandemic with proper face covering in place at all times. I left feeling very disturbed by how my mom was treated and the unsafe situation she was put in. More

I took my time researching my truck. My salesmanChris I took my time researching my truck. My salesman Chris put zero pressure on me and let me work at my own pace. Great experience will be back for sur I took my time researching my truck. My salesman Chris put zero pressure on me and let me work at my own pace. Great experience will be back for sure! More

We made an appointment to see the car a day in advance, yet when we arrived, the car had never been cleaned out so we had to test drive a very dirty car. Not good during a pandemic. Second, they told us yet when we arrived, the car had never been cleaned out so we had to test drive a very dirty car. Not good during a pandemic. Second, they told us that the tires were within spec, but they were dry rotted and had to be immediately replaced. I took a picture as it is dramatic how bad they were, but this site does not seem to allow uploads. Third, and the worst of the three issues, the car was a quart and a half overfilled with oil. When we alerted the Liberty employee about this, he simply replied that their service department wouldn't do that. Well, they did and then they had to take the car back in to detail it and they still did nothing with the oil. We purchased the car and fixed all that was wrong with it, but we will not be customers of Liberty Ford in the future. Finally, social distancing seems lax in the Aurora facility. More

My service and buying experience was very nice here. However, I purchased a 2017 Edge and within a few days the light bar was full of condensation. After researching seems they all do it., which Ford re However, I purchased a 2017 Edge and within a few days the light bar was full of condensation. After researching seems they all do it., which Ford refuses to address. I can’t help but think mine had a temporary fix to be sold. It would have been a deal changer for sure. More

Liberty Ford Aurora I have purchased multiple vehicles from this dealer, and most recently my explorer. I use them for service and I have always had pleasant, prompt serv I have purchased multiple vehicles from this dealer, and most recently my explorer. I use them for service and I have always had pleasant, prompt service. More