Liberty Ford Brunswick

Who ever changes the oil the cove underneath the Kia Sorento had broken bolts and loose bolts cover was flapping under the Kia Sorento it should have been taken care of ! Sorento had broken bolts and loose bolts cover was flapping under the Kia Sorento it should have been taken care of ! More

This dealership is awesome I bought a few cars from there the people are very friendly and knowledgeable and have given me great deals each time I dealt with them would highly recommend Liberty Ford and Brun the people are very friendly and knowledgeable and have given me great deals each time I dealt with them would highly recommend Liberty Ford and Brunswick More

As always, quick, and dependable service, while I waited, in clean customer waiting area. Great service team, and a good price. Would certainly highly recommend. in clean customer waiting area. Great service team, and a good price. Would certainly highly recommend. More

I’m trying so hard to give this dealership a good review, I really am. However, my experience was a nightmare. I’ve worked in dealerships so I fully understand that things happen BUT the communication from t I really am. However, my experience was a nightmare. I’ve worked in dealerships so I fully understand that things happen BUT the communication from this dealership is atrocious, which is the reason for this review. I had tires replaced a year ago with an advisor that is no longer there, and the tread was wearing very quickly. So I contact the store and leave a message for one advisor. One week later, no response. Call again, leave a message for a different advisor, still no response. About a month or so later I call and ask for management to which I’m told they aren’t available. The wonderful lady on the phone (wish I could remember her name) told me she would call me right back. So she speaks to management about my concern and then SHE, not management, calls me back saying I need to set an appointment. I live in Canton so getting to Brunswick isn’t easy for me with work. I go in and get matched with Zach who is super nice, tells me we can do the replacement for $40 per tire plus M&B which comes out to approximately $260 after tax. They don’t have the tires in stock, so I schedule an appointment to come back the following week. Go to check out and I’m told it will be $330, I told him that wasn’t the agreed pricing. So he comes back with $302. I paid it and left. The next day, I look at the tires on my car and they are the wrong tire. Complete wrong brand and all. So I call and get Nicole, explain what’s going on and wait for a call back for an explanation. She calls me back later that day and says there’s a discrepancy with the repair orders and part numbers, but obviously no one verified the tires on the car with the part number (which don’t match btw, so this was a problem from the very beginning a year ago). She tells me she will refund the $40 difference I paid (which I never got), come pick up my car, give me a couple oil changes free and set me up with a loaner while they have my car. I told her I work in Hartville so they could pickup my car while I’m at work and I don’t even need a rental and finished by saying I would get a call when the tires come in. THREE WEEKS later, I’m getting annoyed that no one has contacted me, so I call them. Nicole calls me back and I say “it’s been three weeks just looking for an update”. She says “just need your address and we will get you all set” ..... so, how long have the tires been there and why didn’t I get a call? I tell her I’m in Canton and she says “I can’t send them an hour away” (totally understandable but don’t tell me you can, then you can’t). Now, on my day off, again, I’m heading to Brunswick to get their mistake fixed. I asked if she could just do an alignment instead of giving me free maintenance, and call it even. She agreed and I’ve finally gotten everything finalized. Zach was great! Management however, terrible. If I lived in the area and this was my hometown dealership, I’d never be back and definitely don’t recommend them to anyone that I know in the area. More