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Liberty Ford Brunswick
Brunswick, OH
635 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 635 reviews
December 29, 2019
Excellent service as always. I have been dealing with the dealership at this location for more than 30 years. While it has not always been "Liberty Ford" during that time, I have I have been dealing with the dealership at this location for more than 30 years. While it has not always been "Liberty Ford" during that time, I have always been very satisfied with the service I have received. More
by wileycoyote0542
Employees Worked With
Dan, Dale
December 26, 2019
Worst service department I have ever went to. Had the works done . Two weeks later broke down and had the car serviced somewhere else $1,300.00 to get it fixed for everything that Liberty was suppose to works done . Two weeks later broke down and had the car serviced somewhere else $1,300.00 to get it fixed for everything that Liberty was suppose to check ! Even had back inside brake pad had already wore into the rotors. More
by Mchylik
Employees Worked With
Don’t know!
December 23, 2019
perplexing Service department was friendly but they had problems getting the parts from ford and did not call to let me know, until I called the next day . Had t Service department was friendly but they had problems getting the parts from ford and did not call to let me know, until I called the next day . Had to wait a week before parts came in. I drove truck back to dealer for service only to find out not all the parts came in. I had to wait 2 more days for part that was missing to arrive so they could finish service. Picked truck up from dealer, drove to store 5 minutes away, came out and tried to use remote start and would not work. Went back to dealer, found out that mechanic did not shut hood all the way. Other than that they were GREAT. More
by otmaddad
Employees Worked With
Don't remember
December 15, 2019
The people at Liberty Ford in Brunswick are the best. The Service Department is always honest, fair, friendly and wonderful. Thank you for being awesome! Service Department is always honest, fair, friendly and wonderful. Thank you for being awesome! More
by angelamecgullo
Employees Worked With
Paul
December 03, 2019
The best service team I have ever seen, I have multiple vehicles of other brands and no other service department compares. Keep up the good work... Joe Zkiab vehicles of other brands and no other service department compares. Keep up the good work... Joe Zkiab More
by Josephzkiab
Employees Worked With
All service employees I worked with them.
November 29, 2019
Took service department to fix my F150 2 months to fix my truck!!! I’m absolutely disappointed in this service!!! Service department needs to find employees who know what they are doing to fix vehicles!!!!! truck!!! I’m absolutely disappointed in this service!!! Service department needs to find employees who know what they are doing to fix vehicles!!!!! More
by KLGexcursion6
Employees Worked With
All service department
November 18, 2019
Amazing service from the time you walk in the door until you leave. Chuck took the time to follow up to ask if I was satisfied with my new truck. In addition to let me know to contact him if I need anything you leave. Chuck took the time to follow up to ask if I was satisfied with my new truck. In addition to let me know to contact him if I need anything. I am so satisfied with Liberty and Chuck this is my second purchase. 5 star!!! More
by Sharronda
Employees Worked With
Chuck Hawkins
November 16, 2019
The sevice department is awesome! They get you in and out in the time promised and keep you informed throughout the servicing of your vehicle! Your vehicle is also washed! They get you in and out in the time promised and keep you informed throughout the servicing of your vehicle! Your vehicle is also washed! More
by Dyer, Bill
Employees Worked With
Dan Harris
November 10, 2019
Top notch service Bought a new Escape from Liberty Ford Brunswick. After 17,000 miles, the engine started having issues. My local Ford dealer had an attitude when I too Bought a new Escape from Liberty Ford Brunswick. After 17,000 miles, the engine started having issues. My local Ford dealer had an attitude when I took it there. I scheduled an appointment at Liberty Ford Brunswick where they did the outlined procedure recommended by Ford to troubleshoot the problem. They promptly ordered all parts and replaced the short block. Problem solved first trip! Dan Harris kept in contact throughout the process which is quite involved. More
by Great escape
Employees Worked With
Dan Harris
November 05, 2019
The service department is very courteous professional and willing to resolve my complaint in a timely fashion. The dealership is a dealership that makes you keep on coming back. I have button nine cars from willing to resolve my complaint in a timely fashion. The dealership is a dealership that makes you keep on coming back. I have button nine cars from the same salesman. Keep up the good work More
by Hdjim
Employees Worked With
Dan Harris
