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Liberty Ford Brunswick
Brunswick, OH
627 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 627 reviews
June 24, 2019
Professionalism & positive attitude describes my experience. John responded to my need for attention to my airbag recall warning. Liberty is convenient, close by and I had positive experience with their serv John responded to my need for attention to my airbag recall warning. Liberty is convenient, close by and I had positive experience with their service before. They replaced my airbags and responded to my request to fix a slow leak in one of my tires. So far so good; all sides of the tire are still round. The whole crew was friendly and responsive to my needs. Thank you Liberty Ford. More
by Dedadan
Employees Worked With
John ?
June 19, 2019
Long wait for minimal service. If you enjoy waiting 3.5-4 hours for an oil change and to be told something covered by an extened warranty is not covered by your extended warranty, t If you enjoy waiting 3.5-4 hours for an oil change and to be told something covered by an extened warranty is not covered by your extended warranty, then this is the place for you. More
by 123Bwick
Employees Worked With
Dont remember
June 14, 2019
Satisfactory Service I have been a client of Liberty Ford for almost 5 years and am very satisfied with the service that they have provided to me, on all Three of my autom I have been a client of Liberty Ford for almost 5 years and am very satisfied with the service that they have provided to me, on all Three of my automobiles. More
by customersalesandservice
Employees Worked With
Joe Smith
June 13, 2019
Love this dealership The GM Rich and our salesman Haider Were wonderful to work with, We were dealing with an insurance claim and they were so patience and understanding, The GM Rich and our salesman Haider Were wonderful to work with, We were dealing with an insurance claim and they were so patience and understanding, and made sure we got the truck we wanted. More
by Cindy&James
Employees Worked With
Haider, Rich
June 10, 2019
Service visit! Great experience and super service! Keep informed while in waiting area as to status and when it would be finished. Great waiting area with snacks a Great experience and super service! Keep informed while in waiting area as to status and when it would be finished. Great waiting area with snacks and hot beverages More
by Dyer, Bill
Employees Worked With
Dan
May 30, 2019
Bought two cars there and have them both serviced there. The buying experience was great, the cars have been wonderful and the personnel are very knowledgeable and easy to deal with. We have had both cars s The buying experience was great, the cars have been wonderful and the personnel are very knowledgeable and easy to deal with. We have had both cars serviced there. They take great care of them and never try to do more than what's needed. We have a 2012 Fusion and a 2017 Edge and both are great. We have never had a problem. More
by Al B.
Employees Worked With
Dale Korecky
May 17, 2019
great customer service I have been to Liberty Ford in Brunswick a few time for service and every time I was treated with great customer service and service for my vehicle. I have been to Liberty Ford in Brunswick a few time for service and every time I was treated with great customer service and service for my vehicle. More
by great customer service
Employees Worked With
Mary the cashier, Craig Johnson service
May 10, 2019
Outstanding Service I am very satisfied with the Service and Sales folks at Liberty Ford - Brunswick. I have bought two cars from them already, and also take in my 3rd ve I am very satisfied with the Service and Sales folks at Liberty Ford - Brunswick. I have bought two cars from them already, and also take in my 3rd vehicle for service. No reason to believe that I will not continue my sales and service association with them. More
by customersalesandservice
Employees Worked With
Chuck Hawkins
May 09, 2019
Good experience. Great overall experience. Good salesman. Good environment and friendly staff. Vehicle clean and nice looking. Test driving was made easy and non stres Great overall experience. Good salesman. Good environment and friendly staff. Vehicle clean and nice looking. Test driving was made easy and non stressful. The paperwork was very long,but it was explained well. Overall, had a good car buying experience. More
by Elow15
Employees Worked With
Haider
May 07, 2019
Bait and switch at its finest After researching Ford F150 trucks for over a month, I found two trucks at two different dealerships. The trucks were very similar, although one truck After researching Ford F150 trucks for over a month, I found two trucks at two different dealerships. The trucks were very similar, although one truck had issues with smoke smells so I decided to pursue the more expensive truck at Liberty Ford Brunswick. After contacting the agency, I finally was given a young man named Bayley who was going to work with me. He was fairly new in the business but he was sincere and honest.. I liked Bayley. After a couple of days, of back and forth, I asked Bayley to give me a price I couldn't refuse. He texted me $31, 496...which was about $500 below the listed price. I then offered $31,000. He texted back that his manager...someone named Cruse....rejected my offer and that was it. No counter offer. So, I started pursuing the second truck. A day later I was in position to purchase the second truck, but thought I would Give Bayley and Liberty Ford one more chance. I texted Bayley a new price offer at $31,300...just $196.00 below the first offer to me by Liberty Ford. Bayley texted me back saying the offer was with his manager (Cruse). Then, about 1.5 hours later I received a text from Bayley saying his manager would not accept my offer because the manager had originally forgot to figure in a cpo charge of $650 so he couldn't accept my offer , but because he made the original offer, he would honor it (the original price they offered which was $31,497) even though they were going "to lose money " on the deal. What a bunch of !%&$""#*!!!!! This was classic bait and switch tactics in which the manager "forgets" to add something, but then ... all of a sudden, "remembers" a new charge he forget during the initial negotiations. And now, he (Cruse) attempts to project himself as this wonderful, nice guy who made a mistake but is now willing to "sacrifice" a vehicle at his expense for your business...which is still staying at his original offer! Then, to make matters laughable, he wants to call me to explain himself. I work as a Psychotherapist. I didn't need to be 2,000 miles from him on the phone to clearly see his scheme. His actions were deceitful and disingenuous, not to mention unprofessional and unethical. I have bought nine vehicles over the internet from agencies over the past 5 years for family and staff, and every time except one, I had a very good experience with an out-of-state dealership. Now, I have experienced a second, but most negative experience. While I very much enjoyed working with Bayley, once he was required to hand my offer off to his manager, Cruse, things went down hill very fast. In my opinion, Cruse is your typical, type A, smooth talking used car manager who knows how to manipulate the buying public out of their money, for his best interest, not the buying public. Bait and switch is just one of his slick marketing tools to maneuver the ignorant buying public by creating the image that the dealership is losing and the public is winning. If you find yourself interested in a car at this agency and are given over to Cruse, I suggest you walk out immediately before he starts his phony act by employing one of his maneuvering tactics. Your wallet is at risk. He cannot be trusted. My suggestion is, if you have to shop at this dealership, go see Bayley, but do not, I repeat, do not allow the deal to be handed over to Cruse. He has little integrity or care regarding the buying public's interest. More
by bridges7
Employees Worked With
Bayley
