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Liberty Ford Brunswick
Brunswick, OH
627 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 627 reviews
May 03, 2019
Excellent service-recall Thank you. Concierge service is very helpful. Follow up on degree of service helpful to me. I have always had good service and friendly personnel. Thank you. Concierge service is very helpful. Follow up on degree of service helpful to me. I have always had good service and friendly personnel. More
by Author
Employees Worked With
Service manager
May 03, 2019
Excellent Service I scheduled the 40,000 mile service for my 2017 Ford Edge with Dan Harris. This is a fleet vehicle under Ford's fleet care program. Dan was outstand I scheduled the 40,000 mile service for my 2017 Ford Edge with Dan Harris. This is a fleet vehicle under Ford's fleet care program. Dan was outstanding. In addition to the normal service, I had him look at a bad parking lot ding in my right front quarter panel. Dan had it rubbed out and most of the marks came off. He also measured the tread depth of my tires and recommended replacements, calling my fleet manager himself to explain the condition of the existing tires and securing approval for replacements. Meanwhile, I was comfortable and productive in the customer lounge, working remotely via the free wi-fi connection. I was back on the road in no time and truly appreciated Dan for his exemplary customer service. I recommend Liberty Ford in Brunswick to everyone. The service department is always accommodating and responsive, and the amenities are perfect for waiting during service vs. the hassle of having to drop off a vehicle and arrange pick up at a later time. More
by CinFin
Employees Worked With
Dan Harris
April 26, 2019
Hindsight is 20/20! Bad experience for me too :( When I originally contacted Liberty Ford in Brunswick because I was interested in a new vehicle, they called, emailed and texted me to the point of ha When I originally contacted Liberty Ford in Brunswick because I was interested in a new vehicle, they called, emailed and texted me to the point of harrassment....and from the moment I signed the papers on my lease 5 weeks ago, no one will even reply to my simple questions. When the salesperson didn't respond initially, I began copying a general manager - still nothing. I don't live close enough to just drive there every time I need to speak to someone, and should I even have to do that? There were definitely "red flags" from the beginning, but I wanted the car badly enough to overlook them. Now, I'm sorry (really sorry) that I did and am apprehensive about having to deal with Liberty Ford Brunswick in the future. I hope I can go anywhere else for scheduled maintenance and for whatever happens at the end of the lease term. Based on this experience, I imagine that will be another ugly situation. I have never left a review for anything - good or bad - but at this point, I feel this is my only recourse and I'm going to leave a negative review on every possible site (including BBB), urging others to reconsider their choice of a Ford dealership. I'd like to think that there actually are some who sincerely believe in providing good service to their customers. More
by LibertyBrunswickCustomer
Employees Worked With
Internet Sales, Sales, General Manager, Finance
April 26, 2019
Excellent Service Treatment. I always take my vehicle for service to a dealership that knows their product and business. The techs are trained to do it right the first time there I always take my vehicle for service to a dealership that knows their product and business. The techs are trained to do it right the first time there and that is what I expect. The service advisers are professional and they listen to their customers. Liberty service is "top shelf". More
by Dan
Employees Worked With
Dan Harris
April 19, 2019
Friendly Service and Parts were on hand. Keyless Entry needed replaced. They had parts on hand and part was replaced without any problems. Service was fast and friendly. Would recommend this Keyless Entry needed replaced. They had parts on hand and part was replaced without any problems. Service was fast and friendly. Would recommend this Dealership for service well pleased. More
by Rich
Employees Worked With
Haider Alawan
April 16, 2019
friendly and fairly competent disappointed that they didn't offer to supply a second key or any remote fobs. car had only one ket and no key fobs. disappointed that they didn't offer to supply a second key or any remote fobs. car had only one ket and no key fobs. otherwise was satisfied with explanations. More
by Dennis7733
Employees Worked With
Dale ...very good to work with
April 16, 2019
Recall work The staff at Liberty Ford were pleasant. They completed the recall work in a timely manner. Liberty Ford has a clean and comfortable waiting area wi The staff at Liberty Ford were pleasant. They completed the recall work in a timely manner. Liberty Ford has a clean and comfortable waiting area with complimentary snacks and coffee. More
by Onthego
Employees Worked With
Don't remember.
April 15, 2019
Liberty ford dealership Very nice friendly staff very knowledgeable. Felt I could trust them. Answered all my questions. Did follow up phone call to make sure I was satisf Very nice friendly staff very knowledgeable. Felt I could trust them. Answered all my questions. Did follow up phone call to make sure I was satisfied More
by Rosemary
Employees Worked With
Howard Baker
April 05, 2019
oil change and vehicle check The staff was awesome and Hilary (I think that was her name) was awesome. Wanted to say thanks to the GM Rich Shagovac, for taking such good care of The staff was awesome and Hilary (I think that was her name) was awesome. Wanted to say thanks to the GM Rich Shagovac, for taking such good care of us every time we go down there. Thanks again More
by R_Sinatra
Employees Worked With
Hilary and Rich
April 05, 2019
Very professional and on time. Did a great job. I would recommend this dealership to anyone. Very good service and very helpful. They did a great job keeping my car clean and as I gave it to them. I would recommend this dealership to anyone. Very good service and very helpful. They did a great job keeping my car clean and as I gave it to them. More
by bltohio
Employees Worked With
Don't remember names
