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Liberty Ford Brunswick - Service Center

Brunswick, OH

4.6
245 Reviews

245 Reviews of Liberty Ford Brunswick - Service Center

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December 23, 2022

everyone was very nice and helpful. Waiting area was clean, but coffee machine was broken. More

by Moe88$76
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Victoria Whitacre
Dec 25, 2022 -

Liberty Ford Brunswick responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

December 20, 2022

I will NEVER go back to Liberty Ford. They kept my Mustang for 2 MONTHS. 2 MONTHS and didn't repair it. I took it to Gillingham and had it back in a week completely repaired. DAN at Liber More

by bpatton7120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan - service
Dec 22, 2022 -

Liberty Ford Brunswick responded

We are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to our General Manager Rich Shagovac at (330) 225-9141 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

Dec 23, 2022 -

bpatton7120 responded

Your service department needs a major overhaul. I took my 2008 Mustang (that I bought from Liberty 2 months before) to the service dept. The battery was dead. I purchased a new battery 2 weeks before. They said that it was fine and when it happened again have it towed in and in would be easier to diagnose the problem. I did. It cost me $122. I called and Dan said "Oh when it got here, we jumped it." I asked why I had to tow it in on August 19. He didn't have an answer.I also told him that the AC wasn't working. I called a week later and they didn't get approval for the AC and they had not looked at the battery problem. I called repeatedly and Dan would say " we really haven't found the problem yet. I'll have to talk to my boss. He's in a meeting." There was no return phone call. The boss should be fired if all he does is go to meeting. What a lame excuse. On Oct. 20th I picked up the car and took it to Gillingham Ford. They fixed it in a week. 2 MONTHS I WAITED FOR MY CAR. I will never purchase another car from Liberty again. I have purchased 6 new cars from Liberty and 1 used car. Never again. I tell everyone that I know don't go to Liberty for anything.

December 12, 2022

Great service and service department even drove me to the restaurant across the street. I walk with a cane and the street is a 4 lane road that would be dangerous to try and cross. They called when done and More

by ALHIG12349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 16, 2022 -

Liberty Ford Brunswick responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

December 06, 2022

My family and I have purchased six vehicles from Liberty because of Rich Shagovac. His professionalism and personal attention to every detail are just two of the many reasons we continue to use Liberty. More

by Fabio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil, everybody was great.
Dec 10, 2022 -

Liberty Ford Brunswick responded

Fabio, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

December 06, 2022

Great communication, timely responses, excellent all the way around. The whole service team was helpful and Nicloe was great to work with. She is my new BFF. More

by johncorral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Dec 12, 2022 -

Liberty Ford Brunswick responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

November 20, 2022

service is great people are jnformative and know the products and service done on a timely basis More

by stank366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no name
Nov 22, 2022 -

Liberty Ford Brunswick responded

Hi Stank, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 16, 2022

11/3/22 follow up from previous visit to solve problem. they corrected it in a decent timeframe. I was very satisfied with the outcome. More

by karlorient
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor;2844, Techs;F1FZ*9G444*G
Dec 02, 2022 -

Liberty Ford Brunswick responded

Hi Karlorient, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

November 11, 2022

I worked with service advisor Zachary Lahood. He was knowledgeable, friendly and kept me informed about what was going on with my vehicle. I will use this service dept. again. Dave M. More

by Dave M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Lahood
Nov 16, 2022 -

Liberty Ford Brunswick responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

November 09, 2022

Brunswick's Liberty Ford has been great to work with whether buying a car or having service work done. All have been eager to please and very professional. More

by Benny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Klatka
Nov 18, 2022 -

Liberty Ford Brunswick responded

Hi Benny, we are very happy to have provided you with such a positive experience! It is great to hear our Staff took such great care of you! We hope to see you here again!

October 03, 2022

It would’ve been nice if I’ve been able to get a rental car for the five months that my vehicle was in the shop More

by dpwilliams23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zany from Brunswick and Victoria Estrada from corporate
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