Liberty Ford Vermilion

Used car salesmen and internet vehicle descriptions Call ahead if looking at a used vehicle, internet descriptions are very inaccurate! Once purchased don’t expect any timely responses or even a call ba Call ahead if looking at a used vehicle, internet descriptions are very inaccurate! Once purchased don’t expect any timely responses or even a call back from your sales rep! If they offer to correct an issue because of false advertisement with an outside source drive it to and from yourself, they offer to take your vehicle for you and leave you a rental but joyrides will be taken in your vehicle, with miles added far beyond the distance of the destination and gas used. With no explanation from the sales manager as to why. Which in my opinion, the outside source should be credited by the dealer as it is the dealer that is the customer, and said to have be in business with the outside source for 14+ years. More

Body work I had a very small fender bender in a parking lot. My insurance gave me several options and I chose Liberty Ford Body Shop for the repair. They were I had a very small fender bender in a parking lot. My insurance gave me several options and I chose Liberty Ford Body Shop for the repair. They were very efficient and had my car back to me in two days. Service was very good and I would go there again for body work for my car. More

Breath of fresh air They found the truck I was looking for, made the price right for me with no negotiations. Never had that experience at another dealership before. They found the truck I was looking for, made the price right for me with no negotiations. Never had that experience at another dealership before. More

Oil Change / New Tires During the tire rotation, Bob Harris showed me why I needed new tires. Love that they are concerned for my safety. I like that they showed me where th During the tire rotation, Bob Harris showed me why I needed new tires. Love that they are concerned for my safety. I like that they showed me where the tires were worn and didn't just say "you need new tires". After the new tires were installed, I had to go back because the tires lost air pressure. Not happy about having to return, but Bob fixed it and it was good to go. More

New car We just bought a new MKZ car and we love the ride and the looks of the interior. We where happy that our sales rep. Jeff called four times to see if We just bought a new MKZ car and we love the ride and the looks of the interior. We where happy that our sales rep. Jeff called four times to see if we had any problems that tells me someone cares about the customer after they buy. So far thumbs up for Liberty ford. More

New car concerns We recently purchased a 2017 Ford Fusion Hybrid. Having been the owners of hybrids since 2003 but not having owned a Ford for even longer, we were We recently purchased a 2017 Ford Fusion Hybrid. Having been the owners of hybrids since 2003 but not having owned a Ford for even longer, we were surprised to see the difference in the battery-status bar. We wondered whether Ford Mechanics were really knowledgeable enough about hybrids since they haven't become their main type of car/truck yet. We stopped in and spoke with Ryan and all of our fears were put to rest. He explained the different type of battery status measurement that Ford uses and how it works differently than the Toyota type and told us of his electronic engineering background. YAY! Now we can feel confident and ready for whatever issues come along miles into the future. More

Disappointing About a month ago went to look at a 2015 mkc and trade my 2010 mks .the used car manager told us that our car was going to need a transmission and About a month ago went to look at a 2015 mkc and trade my 2010 mks .the used car manager told us that our car was going to need a transmission and could only give us around $6000.00 trade value .I am no mechanic but i know the difference between a transmission problem and a possible tune up.We took the car to AtoZ auto service in North Royalton 6 spark plugs later the car runs like new again.All I can say is be careful we this dealer More

Liberty vermilion body shop is a joke Took my 2016 fusion to get fixed after being hit. sais VM was left when it was done, there was no VM so 8 days later get my car back with blue tape ar Took my 2016 fusion to get fixed after being hit. sais VM was left when it was done, there was no VM so 8 days later get my car back with blue tape around light over spray on the window (which they said I paid to have removed) complained they stated when you drop off to get detailed in 30 days we will fix it! Hope very fixed! They cleaned the inside of the car not even touching the out side, my car came back missing my floor mats, dirty, and blue over spay on my hood, and gray over spray on my trunk! My car is BLACK! I bought my car from Liberty vermilion and had no problems but the body shop is a joke! They get their money but never want to fix their mistakes! More

Be Warned I would recommend staying away from the body shop. I mistakenly thought I should take my Fusion here for repairs after having someone back into my car I would recommend staying away from the body shop. I mistakenly thought I should take my Fusion here for repairs after having someone back into my car. I was told my car would be returned in five days. After next to no communication, when I finally was told my vehicle was ready to be picked up on day 17, I get there to find a sizable chip in the "repaired" section of my car as well as dirt or debris in a large section of what was repainted. It was visibly bumpy. Not to mention the whole car was dusty. After expressing to the manager my displeasure, I requested an upgrade in replacement vehicles since I would again have to leave my car for days as my own car has luxury features and the one I was given to drive as a replacement does not. The manager assured me I would receive a phone call from Liberty today regarding getting another vehicle to me. Surprise, surprise, I didn't hear a word and no one returned my call. Well, tomorrow is day 18. Hopefully I will see my car within the month. More