Back

Liberty Honda - Service Center

Hartford, CT

4.5
2,151 Reviews

2,151 Reviews of Liberty Honda - Service Center

Sort by
December 19, 2022

The people I spoke with were polite and professional. However, the team missed something very simple, obviously not checking their work, making me come back another day. Mistakes happen, I know, but it w More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Dec 19, 2022 -

Liberty Honda responded

Joe, Sorry we let you down...your next oil change is on us. I'm going to reach out to you to get your feedback. Sorry we could have done a better job. Mike

May 23, 2023 -

Liberty Honda responded

Joe, I was able to get this oil change taken care of at no charge. You can reach me at plummerm@executiveag.com or (860)241-1420. Thats probably easier than using this platform. Thanks Mike

May 23, 2023 -

Joe responded

Well, THAT IS GOOD RESPONSE TIME! Thank you! We'll be continuning to give you guys a try... Take care for now. I'll use your email or call in the future.

December 18, 2022

Great service department explained everything very transparent. Would recommend. A little expensive but what isn’t t. More

by Daughter1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Dec 18, 2022 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dave Gunderson

December 18, 2022

Excellent experience and customer service. Truck was serviced in a timely manner at a decent price point. More

by VEREENML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelica Peters
Dec 18, 2022 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dave Gunderson

December 18, 2022

I like it because every time I take my Care to get an oil change I also get a picture of the things that need to have work done in the car. More

by eastgranby7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Mascola
Dec 18, 2022 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda. Dave Gunderson

December 18, 2022

The service is top notch. People are courteous and explain what needs to be done and what should be done immediately. More

by DJButchGray
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Dec 18, 2022 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

December 18, 2022

Liberty Honda Sales and Service continues to treat me and my family as valued customers. Chloe Truglio always helps me to get the best value for all maintenance required on our Honda vehicles. More

by KASPERSKIM96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik, Kimberly Feliciano
Dec 18, 2022 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

December 17, 2022

Excellent job just want to advise that service center need to let customers about recommendations of any maintenance issues Thanks More

by shakilahmad Shaikh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Dec 17, 2022 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda! Dave Gunderson

December 17, 2022

I came into oil change and I have a list of concerns that I have was told to do it. I did that I made appointment two weeks prior to come in and they wasn’t prepared and then they asked me to pay for the ser More

by Bulley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Mascola
Dec 19, 2022 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Dave Gunderson

December 17, 2022

They did a very good job on my car and they are courteous and explain everything concerning the problem of the car. More

by Mibarrondo@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Mascola
Dec 17, 2022 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dave Gunderson

December 17, 2022

Amazing people very fast helpful and reliable great service thanks liberty Honda . I was so worried about my car falling apart but honda reassured me everything would be taken care of and smooth sailin More

by Lenajackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2022 -

Liberty Honda responded

Thank you for sharing your thoughts about your excellent experience with Liberty Honda. Thank you for the five-star rating. We appreciate your business and hope to see you again soon, Lena. Dave Gunderson

Dec 17, 2022 -

Lenajackson responded

Thanks again Dave Gunderson

...
150
...