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Liberty Honda - Service Center

Hartford, CT

4.5
2,179 Reviews
Call Service Center (860) 856-8700

2,179 Reviews of Liberty Honda - Service Center

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December 22, 2022

It is convenient but shuttle arrangement was not clear at time of appointment and I had to wait in person More

by SANTI8C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Mascola
Report | Print
Dec 23, 2022 -

Liberty Honda responded

Thank you so much for your review. We are so glad that we had the opportunity to work with you, and apologize for the wait. Please don't hesitate to reach out if you need anything else. Dave Gunderson

December 22, 2022

Jaime, from service was amazing in helping to resolve an issue with my Pilot quickly and efficiently. Very grateful for her help! More

by ELYSEPOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Report | Print
Dec 23, 2022 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda. Dave Gunderson

December 22, 2022

Everything went well. Honda did what I asked him to do. Everything is fixed and I’m very happy anytime I come to them. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Report | Print
Dec 23, 2022 -

Liberty Honda responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda! Dave Gunderson

December 21, 2022

The dealership is OK, the wait is a little long but otherwise they are OK. More

by Hopal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelica Peters
Report | Print
Dec 21, 2022 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Dave Gunderson

December 20, 2022

Jacob was very polite and the service provided was excellent. Definitely will be bringing my car back for other services as needed. More

by MONICAP08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Mascola
Report | Print
Dec 21, 2022 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jacob delivered such a great experience! Dave Gunderson

December 20, 2022

Very helpful and polite. Very happy with the service and communication. Consistent customer service. Great More

by GREGNTINA32
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2022 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda. Dave Gunderson

December 20, 2022

Great service great employee very happy with the person take care me , very satisfied with everything More

by 6cicero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik, Angelica Peters, Jacob Mascola, Jonathan Roath, Kimberly Feliciano
Report | Print
Dec 21, 2022 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

December 20, 2022

They are good helping costumers . They work with you and help you a lot . Great place to bring you car . More

by Ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Mascola
Report | Print
Dec 21, 2022 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, Ricardo, we look forward to having you as one of our valued customers for many more years to come! Dave Gunderson

December 19, 2022

The people I spoke with were polite and professional. However, the team missed something very simple, obviously not checking their work, making me come back another day. Mistakes happen, I know, but it w More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Report | Print
Dec 19, 2022 -

Liberty Honda responded

Joe, Sorry we let you down...your next oil change is on us. I'm going to reach out to you to get your feedback. Sorry we could have done a better job. Mike

May 23, 2023 -

Liberty Honda responded

Joe, I was able to get this oil change taken care of at no charge. You can reach me at plummerm@executiveag.com or (860)241-1420. Thats probably easier than using this platform. Thanks Mike

May 23, 2023 -

Joe responded

Well, THAT IS GOOD RESPONSE TIME! Thank you! We'll be continuning to give you guys a try... Take care for now. I'll use your email or call in the future.

December 18, 2022

Great service department explained everything very transparent. Would recommend. A little expensive but what isn’t t. More

by Daughter1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Report | Print
Dec 18, 2022 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dave Gunderson

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