Liberty Subaru - Service Center

Not family-friendly, ignores women Asked this dealership for YEARS to put a baby changing table in at least the women's bathroom (I bought my car here and get it serviced regularly here Asked this dealership for YEARS to put a baby changing table in at least the women's bathroom (I bought my car here and get it serviced regularly here). Every time I mention it to "management", the standard response is (almost verbatim) "yeah, sure, I'll tell the owner." Ok, so why is it still not there?! How hard is it to install one of those folding down changing tables that virtually every other public restroom has?! Subaru bills itself as a family-centric brand, but in my opinion, this dealership doesn't give a darn about families. And who would understand? Every single person in sales and management is a white male, either in their 50s or 60s, or in their 20s. So screw the families who need to change their kids' diapers while shopping for cars or getting their Subarus serviced, right? Mamas and papas, be prepared to change your kids' diapers on the floor. Sorry. And don't even bother saying anything to the "manager." He won't even bother to look you in the face. When you mention it (for the umpteenth time), I would bet my dollar that he and all his buddies turn around, roll their eyes at me, and probably mutter under their breath about a cranky mom. And if you're a woman, in my opinion, you are not treated with respect. They all come across like you're a bother, even as you're asking them about the new cars (I will just buy my second Subaru at a different dealdership). I am done with this dealership. The one positive note is that the service guys are mostly friendly and seem to know what they're doing. More

Thank you! Whenever I have an issue with my Subaru, I run to Liberty in Emerson, and Edgar has been the most kind and patient person ever. I remember there was t Whenever I have an issue with my Subaru, I run to Liberty in Emerson, and Edgar has been the most kind and patient person ever. I remember there was this light that turned on my dash and I didn't know what it meant. I took my car directly to quick service and he kindly explained to me that it was the "tire pressure" light and that weather conditions can affect the air in our tires. Then his team adjusted my tires and I was back on the road. Thank you so much! More

Excellent service Edgar Edgar was nice and efficient as always, did everything I asked him for what I'm very grateful, thank you very much for the service Edgar will see in t Edgar was nice and efficient as always, did everything I asked him for what I'm very grateful, thank you very much for the service Edgar will see in the future for sure!! Also big thank you to Bryan Vignali for checking the alignment and letting me know that I need it with out waiting! Thank you for that! Thank you Liberty Subaru for an excellence! More

Excellent! Always Helpful, Always Reliable! Bob Osterlof and his service staff are all kind and professional! Bob is always very helpful and reliable. It sounds like he and his staff know what t Bob Osterlof and his service staff are all kind and professional! Bob is always very helpful and reliable. It sounds like he and his staff know what they are doing when you talk to them but they really do! They are very friendly and you can always trust them in their work quality and efficiency. Highly recommended. More

Very good Verry happy with my purchase. Very nice employees, helpful. Will keep you update after couple of months, cuz I just got my new car. Overall glad to fi Verry happy with my purchase. Very nice employees, helpful. Will keep you update after couple of months, cuz I just got my new car. Overall glad to find you guys More

Consumer Beware Buyer beware, unless you are there for service AND you purchased or leased the vehicle from them, they will not bother treating you with respect. We' Buyer beware, unless you are there for service AND you purchased or leased the vehicle from them, they will not bother treating you with respect. We've had an incident with them being accusatory and acting like a know-it-all. No empathy, no respect, and lack of professionalism. Unless you're going in for standard service, be cautious and make sure you check everything including the fine print. This is the last time I will be back at this dealership. More

Good value The lease deal I got for my Forester is pretty decent compared to other dealerships. I am a happy camper especially with the staff in there. Very frie The lease deal I got for my Forester is pretty decent compared to other dealerships. I am a happy camper especially with the staff in there. Very friendly and easy going approach. More

Phenomenal I was there the other day to have my vehicle serviced and Edgar’s customer service was second to none an amazing experience I will definitely be bring I was there the other day to have my vehicle serviced and Edgar’s customer service was second to none an amazing experience I will definitely be bringing my car back never have I been made to feel more at home than when I was there More