Libertyville Hyundai

Buyer beware: this dealership disappears the moment the sale is finalized. We bought a 2026 Hyundai Kona here in July 2026. Before the sale, we were told the College Graduate Discount could still be app sale is finalized. We bought a 2026 Hyundai Kona here in July 2026. Before the sale, we were told the College Graduate Discount could still be applied once my daughter's employment offer letter came through, since it wasn't ready yet. We went ahead with the purchase based on that. When the letter arrived in early August and we submitted it as instructed, the dealership suddenly claimed the discount required being written into the contract at purchase — something we were never told beforehand. What followed was two months of total silence. We reached out to the finance manager, sales rep, general sales manager, and sales manager repeatedly, met with management in person, and even sent a certified letter to the general manager that USPS confirms was delivered. Not one response, at any level. The lesson: they'll treat you great while you're signing paperwork, and vanish the second you actually need them to follow through on what they promised. Get everything in writing before you sign. More

Luis worked with me to get the car I wanted for the price I could pay. I could pay. More

Sales Management Team unprofessional and needs more training on communicate with customers. The worst experience compared to the multiple dealerships I have never had a manager run away and hide from training on communicate with customers. The worst experience compared to the multiple dealerships I have never had a manager run away and hide from me because Tod a scheduling issue. Completely Unprofessional. More

Today is June 20th midnight and I am writing this review second time Happy Hyundai is worst place ever seen in my life shameful people not respond yet Worst dealer May 16th purchase new vehicle with out 2nd second time Happy Hyundai is worst place ever seen in my life shameful people not respond yet Worst dealer May 16th purchase new vehicle with out 2nd key and not paid off my trading yet I made a payment On trading vehicle, looks all management are in coma no one responded to this situation and don’t have any shame and respect for customers. Unprofessional management Ripped off people’s I don’t recommend to anyone to do business with this company Very unprofessional management and staff shameful service More

Purchase 2 weeks ago 2nd key not received yet, before delivery the new suv no explanation delivery the new suv no explanation More

Safety issues lack of concern for customers I have previously given this dealer several 5 star reviews. We purchased the vehicle new in December 2023. We also purchased the “special VIP” pack that gua previously given this dealer several 5 star reviews. We purchased the vehicle new in December 2023. We also purchased the “special VIP” pack that guaranteed priority services and loaner vehicle. Unfortunately something has changed significantly at Happy Hyundi of Libertyville. We brought our vehicle in for service and it was found to have a broken coupler. The part needed to be ordered, which is understandable. The vehicle is 2 years old with 28k miles so it will be covered under warranty to a limited degree. They will replace the broken coupler but we must pay for the alignment that is needed after warranty work. My wife asked if it was safe to drive and was told yes no issue whatsoever. The problem seemed to be getting worse. When we researched broken coupler all sources said do not drive and it is a safety issue. After several phone calls to the dealer they agreed to send us loaner car and they would “drive” the Palisade back to the dealership. The porter was to have the vehicle to our house no later than 10 am the next morning. We received a phone call at 9:a 45 asking if we wanted to reschedule the drop off because the driver was stuck in traffic with the car. We said no as we needed the car. 1 1/2 hours latter he showed up at the house. The car was filthy dirty, see pictures. Again after several calls and to the dealership and several hours we were able to get a replacement vehicle that was at least washed and vacuumed. They extreme lack of detail and concern for safety issue unacceptable. Additionally this dealership must be restricted on the number of phone calls they are allowed to place because they very rarely return phone call. It seems calls to the sales managers help to get any movement or resolution. More

Worst dealer for service. 2 hours for oil change and tire rotation. I'm done with them 2 hours for oil change and tire rotation. I'm done with them More

This place claims to offer a price match guaranty and requires you to come to their dealership with the written offer. I felt a scam coming, so I refused to come in but provided them the written offer, a requires you to come to their dealership with the written offer. I felt a scam coming, so I refused to come in but provided them the written offer, and they (of course) refused to match it. When I held their sales manager Abel accountable to hold up their end of their promise, he accused me of bullying him and claimed the offer I had wasn't valid because it wasn't signed. I sent them the signed offer to no response. This is a dealership that gives car dealers a sleazy reputation, which is shameful since so many dealers are honest, hard working people. I would not recommend working with this dealership. More

Horrible sales experience! We ended up going to a different town and different dealership to buy. Our test drive included a disruptive salesperson in the back seat so we coul We ended up going to a different town and different dealership to buy. Our test drive included a disruptive salesperson in the back seat so we couldn’t privately discuss anything without him chiming in. We’re in our 50’s with flawless driving records. Do we need an escort?!!, Our sales rep was “roachy” and relies on high-pressure tactics rather than letting the car speak for itself. We even had to wait for the store manager to supposedly “Thank us for coming in” when in reality, he asked, “So what time will you be back tomorrow?” (Um. NEVER!). If I didn’t know better, I would think they were filming a spoof on how not to get one’s business. More