Libertyville Hyundai - Service Center

Safety issues lack of concern for customers I have previously given this dealer several 5 star reviews. We purchased the vehicle new in December 2023. We also purchased the “special VIP” pack that gua previously given this dealer several 5 star reviews. We purchased the vehicle new in December 2023. We also purchased the “special VIP” pack that guaranteed priority services and loaner vehicle. Unfortunately something has changed significantly at Happy Hyundi of Libertyville. We brought our vehicle in for service and it was found to have a broken coupler. The part needed to be ordered, which is understandable. The vehicle is 2 years old with 28k miles so it will be covered under warranty to a limited degree. They will replace the broken coupler but we must pay for the alignment that is needed after warranty work. My wife asked if it was safe to drive and was told yes no issue whatsoever. The problem seemed to be getting worse. When we researched broken coupler all sources said do not drive and it is a safety issue. After several phone calls to the dealer they agreed to send us loaner car and they would “drive” the Palisade back to the dealership. The porter was to have the vehicle to our house no later than 10 am the next morning. We received a phone call at 9:a 45 asking if we wanted to reschedule the drop off because the driver was stuck in traffic with the car. We said no as we needed the car. 1 1/2 hours latter he showed up at the house. The car was filthy dirty, see pictures. Again after several calls and to the dealership and several hours we were able to get a replacement vehicle that was at least washed and vacuumed. They extreme lack of detail and concern for safety issue unacceptable. Additionally this dealership must be restricted on the number of phone calls they are allowed to place because they very rarely return phone call. It seems calls to the sales managers help to get any movement or resolution. More

Worst dealer for service. 2 hours for oil change and tire rotation. I'm done with them 2 hours for oil change and tire rotation. I'm done with them More

I am quite pleased with the ease Libertyville Hyundai provided to setup the appointment online. provided to setup the appointment online. More

Came in for regular service, was taken care of by Anthony. He was exceptional! Went out of his way to explain things and be helpful. Thank you Anthony!! Anthony. He was exceptional! Went out of his way to explain things and be helpful. Thank you Anthony!! More

Alexis was friendly and professional. Great Customer Service representative. Awesome representative of the dealership. Thumbs up!!! Great Customer Service representative. Awesome representative of the dealership. Thumbs up!!! More

John was person who registered me for my first service of my new car. He was personal and professional. I will be back. my new car. He was personal and professional. I will be back. More

I’ve been going to this dealership for the last two years and I’ve always gotten excellent service! and I’ve always gotten excellent service! More

Mike was very good at getting me in and out quickly. Very considerate on a busy Friday. Very considerate on a busy Friday. More

The service manager Mike was fantastic! Professional, friendly, explained everything in detail and kept me up to date on the status throughout the service! Everything was completed as pro Professional, friendly, explained everything in detail and kept me up to date on the status throughout the service! Everything was completed as promised and done in a timely manner - thanks for the car wash! More

La atencion es de primera, el servicio es rapido y eficiente, sigan dando buen servicio, gracias eficiente, sigan dando buen servicio, gracias More