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Lima Auto Mall - Service Center

Lima, OH

4.8
570 Reviews
Call Service Center (419) 993-6000

570 Reviews of Lima Auto Mall - Service Center

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September 16, 2025

We have been with this dealership for years, bought numerous vehicles at this dealership over the years. More

by dana_rdjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2025 -

Lima Auto Mall responded

Dana, thank you so much for your continued loyalty to Lima Auto Mall! We truly appreciate your trust in us over the years and are thrilled to have helped you find numerous vehicles. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

September 14, 2025

We took our car in and the service team took very good care of us and our vehicle. They are the best, we have never been disappointed ever with our service. More

by JIML5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2025 -

Lima Auto Mall responded

Thank you for your wonderful feedback, Jim! We're thrilled to hear that our service team at Lima Auto Mall took great care of you and your vehicle. Your satisfaction means the world to us, and we're grateful for your trust in our service. We look forward to seeing you again on your next visit! Sincerely, The Lima Auto Mall Team

September 14, 2025

Oil change and tire rotation scheduled, were done and with a wash in about one hour More

by jenleighhatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2025 -

Lima Auto Mall responded

Thank you for your feedback, Jen! We're thrilled to hear that your oil change and tire rotation at Lima Auto Mall were completed efficiently, along with a wash in about an hour. We appreciate your business and look forward to serving you again in the future! Sincerely, The Lima Auto Mall Team

September 09, 2025

Always a great service experience at the Lima Auto Mall! Kind, courteous and efficient staff! More

by Matt Lhamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2025 -

Lima Auto Mall responded

Thank you for your feedback, Matt! We're pleased to hear you had a great service experience with us at Lima Auto Mall. Our team strives to provide courteous and efficient service, and it's great to know that you appreciated it. We look forward to serving you again. Sincerely, The Lima Auto Mall Team

September 08, 2025

Appointment was easy to schedule, they were on time and everything was completed used the estimate More

by shutlerc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2025 -

Lima Auto Mall responded

Thank you for your wonderful review! We appreciate your feedback on your recent experience with Lima Auto Mall. We're glad to hear that scheduling your appointment was easy and that everything was completed as estimated. We look forward to serving you again in the future! Sincerely, The Lima Auto Mall Team

September 06, 2025

Everyone at The Lima Auto Mall has been courteous, professional and friendly and helpful to my needs. More

by kevinsch1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Swaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles McClung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Dardio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2025 -

Lima Auto Mall responded

Thank you for your feedback, Kevin! We at Lima Auto Mall are glad to hear you had a positive experience with our team. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again soon. Sincerely, The Lima Auto Mall Team

September 05, 2025

I asked about a problem with my navigation system. Was told they would look at it. I don't know if they did. It's not on my receipt and no one from maintenance talked me, I just paid my bill to a cash More

by rmccollor14
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Swaney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles McClung
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wellman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2025 -

Lima Auto Mall responded

Thank you for sharing your experience. We understand your concerns about not receiving clarity on the navigation system and the detail service expectations. At Lima Auto Mall, we aim to work within the available schedule and processes, and your feedback helps us see how communication around these services can be improved. If you’d like to review your recent visit further, please feel free to reach out directly. Your satisfaction is important to us, and we want to make sure you have a positive experience moving forward. Sincerely, The Lima Auto Mall Team

September 03, 2025

Fantastic service every time. Everyone is always ready to help from the service department to sales. More

by fuduricj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Swaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Tanguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles McClung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Lima Auto Mall responded

Thank you for your fantastic review! We’re thrilled to hear that you consistently receive excellent service from our team at Lima Auto Mall. We appreciate your recognition of both our service and sales departments. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

August 22, 2025

Total service experience from initial phone call to picking up my finished car was professional, pleasant and efficient. Service areas were clean and organized. I will return for future service needs! More

by joann.koenig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Lima Auto Mall responded

Thank you for your wonderful review, Joann! We're thrilled to hear that your service experience at Lima Auto Mall was professional, pleasant, and efficient from start to finish. Our team works hard to maintain a clean and organized environment, and it's great to know that it made a positive impression on you. We look forward to assisting you again for your future service needs! Sincerely, The Lima Auto Mall Team

August 21, 2025

Service Dept and Techs done the recommened fuel system cleaning and A/C repair. Now my gas mileage and engine performance is awesome. They troubleshot and repaired my A/C that was blowing only hot air, More

by pkoch56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
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Aug 28, 2025 -

Lima Auto Mall responded

Thank you for your wonderful feedback! We’re thrilled to hear that our service department and technicians at Lima Auto Mall were able to improve your fuel system and A/C performance. It's great to know that your engine performance is awesome and you’re enjoying cold air again. We appreciate your support and look forward to seeing you again for any future needs! Sincerely, The Lima Auto Mall Team

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