Montgomery Lincoln - Service Center

My Service Experience When I arrived at the service desk, I was greeted by my first name. Gregg answered several questions that I had, and then I went to the lounge area t When I arrived at the service desk, I was greeted by my first name. Gregg answered several questions that I had, and then I went to the lounge area to wait while the service was performed. A lady whom I did not recognize offered me a cup of coffee. There was a large screen television in the lounge, and I sat in a comfortable chair and worked in my puzzle book, while listening to the news on the TV. Gregg came over to me to discuss a couple of items that they noted during their inspection, and he asked if I wanted them to take action at this time. (I did.) Within two hours, I was on my way, feeling that I had been treated more like a friend than a customer. Everything that I saw was very clean. I definitely was made to feel welcome, and I intend to return for future servicing and to buy my next car when the time comes. More

Excellent Service We had an issue with our car not starting and when I called and spoke with Roger in the service department, he immediately suggested a few things for We had an issue with our car not starting and when I called and spoke with Roger in the service department, he immediately suggested a few things for me to try to see if it would start. He explained that we had roadside assistance with our warranty and to call and have them tow it to dealer. Before we got over there, they had already looked at it and found the issue. Since it will take a few days to get the new computer and have it ready, he also saw that we got a loaner to use in the meantime. Any time that we have come to the service department, regardless of it was for regular maintenance or an issue with the car, everyone has always been very courteous and helpful. They have called and kept us informed of the progress on our car. It is by far the best experiences we have had with service departments in all our years of driving! I highly recommend them. More

Great service as always! On time, informative, helpful, friendly employees. Comfortable waiting area with free wi-fi to do work during the wait. Thanks, everyone as always! On time, informative, helpful, friendly employees. Comfortable waiting area with free wi-fi to do work during the wait. Thanks, everyone! More

Montgomery Lincoln My husband and I recently took both of our Mercury's to Montgomery Lincoln for an oil change and tire rotation. I have dealt with this service depart My husband and I recently took both of our Mercury's to Montgomery Lincoln for an oil change and tire rotation. I have dealt with this service department for many years and have never had a bad experience. They offer a courtesy ride to and from if it is needed. I had to use it a few times when my husband was ill. The driver is very courteous and a real gentleman. Greg Seiter has been my go to guy for a long time. We are Ford people and stick to one of their brands. I may not be driving a Lincoln but I am treated as if I am. The waiting room is very comfortable, they have a big screen TV and free coffee. It is next to the sales floor and the salesman all stop by to say hello. The new location is very close to our home. One of the salesman Greg Gaver was very kind to us when we both got I-phones and were having difficulty getting the Sync set up. He spent a lot of time making us feel comfortable and not old as we felt the I-phone was smarter than we were! Tim Thieman always stops by to see how we are doing. They make you feel welcome and comfortable. We love Montgomery Lincoln and we are sure you will too. Lee & Carolyn Bannen More

Excellent These guys know what they are doing. The service is always very quick and they do it with a smile. I like going somewhere where I feel like family. These guys know what they are doing. The service is always very quick and they do it with a smile. I like going somewhere where I feel like family. More

My service We had no wait for our service. Very clean. The employees were pleasant and eager to help. We were offered a car wash even though it was raining. We a We had no wait for our service. Very clean. The employees were pleasant and eager to help. We were offered a car wash even though it was raining. We always get excellent service at Montgomery Lincoln. It's always nice Roger ,and Kayla ! More

Excellent service I had just had my car serviced and two days later the A/C stops working. I called and Gregg got me in immediately. The estimate that he gave me for I had just had my car serviced and two days later the A/C stops working. I called and Gregg got me in immediately. The estimate that he gave me for the repair was a little less than the actual cost of the repair and repair was completed at the time promised. Kayla was ready for me with my keys so that I did not have to wait. I will recommend this dealership. More

Service Visit My visit was a very pleasant experience. Greg and Kayla were my only contacts, but they couldn't have been more supportive, professional, and friendly My visit was a very pleasant experience. Greg and Kayla were my only contacts, but they couldn't have been more supportive, professional, and friendly. This is a very good group. More

Service Experience Roger is always very friendly, pleasant and makes sure you are taken good care of. Kayla was efficient and friendly. Made checking out a breeze. Al Roger is always very friendly, pleasant and makes sure you are taken good care of. Kayla was efficient and friendly. Made checking out a breeze. Also, don't want to forget Gary who drove me to work and brought me back to pick up my car. He is a gem. Everyone makes this experience so stress free and makes sure you are completely satisfied, which I am! So nice to be greeted with smiles from everyone like they are enjoying taking care of you. More

Took the car in for an oil change on Saturday morning. They took the car back as soon as I got there and was done in 30 to 45 minutes. No problems! They took the car back as soon as I got there and was done in 30 to 45 minutes. No problems! More