Lincoln of Troy

Purchased 2017 Lincoln MKC (certified pre owned) and it’s been in the service shop more than with me. Service is horrible!!! I’ve taken this vehicle back 3 times; going on 4 for the same issues!! I had it’s been in the service shop more than with me. Service is horrible!!! I’ve taken this vehicle back 3 times; going on 4 for the same issues!! I had the vehicle for under a months time and had taken it back 3 times! Now, it’s been almost 7 months and I’m taking it back for a fourth time for the same issues. I tried scheduling a service appointment at another Lincoln location and the manager told me to take it back to Troy!!!! They don’t even want to touch it!! Buyers remorse!!!! Spoke to manager Mark of pre owned vehicles and he told me to come in to see what can be worked out. But, once I got there and he saw my Black face he had a change of heart and a bad case of selective amnesia. It was as though he’d forgotten that he had spoken to me. On the phone he was nice, but in person he was very condescending and rude. I’m definitely sick and disappointed. I will NEVER purchase another Lincoln. More

Brought my Escape in for the "Works" package using a coupon. Drove all the way from Macomb. The "Works" includes oil change, tire rotation, etc. Despite the work sheet indicating all the services were p coupon. Drove all the way from Macomb. The "Works" includes oil change, tire rotation, etc. Despite the work sheet indicating all the services were performed and a full check-up was completed, I found the tire rotation (at a minimum) was not done. I noticed a few hours later after I got home. I have special marks on my wheels and they were in the same location. At this point I have to question whether or not the oil and filter were replaced - it appears they were but it leaves doubt. I called the dealership to let them know what happened and they offered to have me bring the vehicle back for the tire rotation, but it's not worth my time to make the 1 hour round trip. There are plenty of reputable places for service. More

George was absolutely fantastic to work with. Needed the car before the weekend and George was jumping through hoops left and right all day Friday to make it happen. Found the best deals for me and I could car before the weekend and George was jumping through hoops left and right all day Friday to make it happen. Found the best deals for me and I couldn’t be happier with the price he got me! Drove off in my brand new MKZ that afternoon! More

Had a problem with howA sales rep summarized my deal Had a problem with how A sales rep summarized my deal with Lincoln of Troy. The owner Paul Sabbatini stepped in and made it right! Would highly recom Had a problem with how A sales rep summarized my deal with Lincoln of Troy. The owner Paul Sabbatini stepped in and made it right! Would highly recommend the dealership More

Another great experience with Lincoln of Troy. The salesman works hard to make a seamless and easy experience all the way along. 10 vehicles so far... salesman works hard to make a seamless and easy experience all the way along. 10 vehicles so far... More

I have been meaning to write this for several weeks. I scheduled my car to be serviced. I couldn’t be the one to drop it off so i asked my wife to. She has medical conditions that prevent her from sitting scheduled my car to be serviced. I couldn’t be the one to drop it off so i asked my wife to. She has medical conditions that prevent her from sitting for periods of time. Long story about surgeries and therapy. She told the person in charge of the receiving for the service department, but asking no special treatment only if it was possible to help her with the wait time. I wish I knew who to thank, but my wife said she was so helpful and worked with the service department to make her time there as short as possible. She saw and heard the person trying to help her the whole time checking status on the vehicle. I know they hated it in the back, but I thing the person saw the need to help someone. My car is working awesome, but I really didn’t care. What I heard about how she was treated really made want to write this letter. THANK you for helping her! Most places, regardless of industry, see her discomfort and we expect nothing. When kindness happens it really stands out. Thank you so much! More

After Market Trim on Navigator - CERTIFIED! Bought a 2016 Navigator that Lincoln of Troy certified. Well their 200 point inspection failed to notice an after market side trim panel that wasn't t Bought a 2016 Navigator that Lincoln of Troy certified. Well their 200 point inspection failed to notice an after market side trim panel that wasn't the same color...not kidding. I contacted them about fixing it and their Used Car Sales Manager "Mark" stated that I'd had the SUV too long and they wouldn't do anything. I paid their asking price and then they won't fix what they missed when certifying the SUV. JOKE More

Wonderful service I called late in the month to check in on turning in my lease and get into a new car. My prior salesman retired, so Dean Sicheneder took good care o I called late in the month to check in on turning in my lease and get into a new car. My prior salesman retired, so Dean Sicheneder took good care of me. Short turn around time and got the car I wanted in my price range. We have been using this dealership for 15 years or more! More

Excellent. Professional, friendly experience. Dave went above and beyond to find exactly what I wanted and to make our purchase easy during this difficult time. above and beyond to find exactly what I wanted and to make our purchase easy during this difficult time. More

Leasing Lincoln CORSAIR 2020 MY Lincoln CORSAIR is an exceptional product by design, performance & safety. Lincoln of Troy provides a better buying experience for their customer. MY Lincoln CORSAIR is an exceptional product by design, performance & safety. Lincoln of Troy provides a better buying experience for their customer. You are provided a calm, clean environment and an opportunity to discuss your options with a professional friendly staff. Changing from the MKZ to the CORSAIR was a big decision; Dave S. spent a lot of time with me over a couple weeks to answer all my concerns; he is detail oriented (which I appreciate). My delivery went smoothly. Beginning with Elizabeth Kujala, GSM and Dave Sicheneder, Product Spec. and the supporting staff I continue to receive superior customer service even after the sale. A loyal customer, Irene More