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Lindsay Chevrolet
Woodbridge, VA
1,727 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,727 Reviews of Lindsay Chevrolet
August 29, 2015
Fantastic Experience Adia is down-to-earth, honest, and sincere. I was hesitant about buying a car from the dealer because I didn't want to feel pressured to purchase, and Adia is down-to-earth, honest, and sincere. I was hesitant about buying a car from the dealer because I didn't want to feel pressured to purchase, and I didn't want to worry about being taken advantage of. I felt none of this. Overall great experience from the moment I walked through the door. I've been using this dealer for years (I own three Chevys) and have had nothing but great experiences in Service, Parts, Finance, Sales, and the shuttle. I won't go to another Chevy dealer. More
by Chevy4Life
Employees Worked With
Debbie (Service)
August 25, 2015
DO NOT GO HERE - WOULD RATE ZERO STARS IF I COULD I purchased a used-chevrolet cruise back in April of this year. Upon purchasing the vehicle, my sales associate, Adea, assured me the second set of ke I purchased a used-chevrolet cruise back in April of this year. Upon purchasing the vehicle, my sales associate, Adea, assured me the second set of keys would be shipped to my provided address within the next couple of days. This was just the first of many promises that was not carried through since my experience with this dealership. Like almost every individual who drives a car off the lot, I was given a set of temporary tags for my vehicle. After completing the appropriate tasks - getting my car Maryland Inspected, I was told I would just need to fax or mail the paper work and the tags would be shipped to me shortly after. When calling to confirm they received the paper work, I was told that mailing would not do - I would physically have to present the official paperwork at the dealership (I live 2 hours away). With only days before my tags expired, I took the 2 hour drive to present the paperwork only to be not welcomed, but greeted with confusion - asking why we drove up there when we could've just faxed over the paper work. This came from another sales consultant because Adea was not in at the time. Asked if our official tags were ready they said no but it would be shipped overnight. Days later (1 day after tags expired) called up to remind them the tags have not yet come in. They claimed they had been overnight shipped again but maybe because they did it after 4PM it took a day longer to arrive. Called two days later to explain tag were still not there, they said oh we will ship it now. 7 days after tags expired and a ticket later, finally receive official tags (keep in mind this is the same address we gave for the keys to be shipped). Fast forward to now, August - been calling up there at least once every two weeks - if not more - to see status on second key situation. If I'm lucky enough to get through to someone and not get their voicemail (which I leave a detailed message) - they are confused why I'm calling, not a friendly tone, and say I need to talk to Adea. I've talked to Adea several times, she says it's not up to her anymore, she sent out the keys we must've lost them or not been there to receive them and that if we want we can pay the cost of the second keys but she would have to get back to me about that - never got back. Asked to talk to a manger - talked to Mike (Finance Manager), Alfonzo (Used-car manager), Angel (some type of manager) - all were apparently not informed of the situation or take note even though I talk to them several times they are just as unaware and confused as to who I am every time I call. Angel even asked why it's taking me so long to take care of this situation that was months ago - ya think! Actually just had a conversation with Angel and after I introduced myself and situation (knowing he's probably forgot from the week that's passed since I've talked to him since apparently no one takes notes of things or can remember a customer), he yells "Wait, who is this calling me" as if I called his personal number and interrupted him. Said he would write a note on Adea's desk and maybe she'll get back to me. Left a message with Paul Smith, General Manager - let's see if he'll get back to me. Moral of the story - it's not about the second pair of keys, it's about the customer service. You wouldn't expect to deal with a car dealership for this long but apparently I'm not even dealing with one because no one seems to care. All I wanted was for someone to call and apologize that this matter has not yet been resolved, and even say "I'm sorry we were unable to locate the keys, unfortunately we are unable to pay for the keys ourselves but can offer a discount for the inconvenience". I would've been willing to pay but not only have they not owned up to their mistakes, they are just plain rude and have no consideration. More
by rlarel
Employees Worked With
Angel
August 21, 2015
GREAT ATENTION My wife and me visited the dealership for maintenance purpose to our Equinox, we ask for another sales person but he had off, we had the good fortun My wife and me visited the dealership for maintenance purpose to our Equinox, we ask for another sales person but he had off, we had the good fortune to find the right person to help us, he was patient and kind with us, able to help us, answer every single questions that we made, before this year finish my son is going to visit the dealer and of course contact Vincent again More
by Carlin440
Employees Worked With
Vincent Cumberbatch
August 19, 2015
Professionalism at it's best Congrats Allison and Matt There have been few people ether in a professional or personal relation with me I've come across the have the ability and salesmanship of Allison Shin There have been few people ether in a professional or personal relation with me I've come across the have the ability and salesmanship of Allison Shine of Lindsay Chevrolet of Woodbridge. Myself and my wife were also treated as well respected and valued members of her business family if not her actual family we were highly impressed both with her pose and her attention to detail, not to mention an incredible and creditable knowledge base placing her light years above her fellow employees customer service knowledge and product fact vs non fact, if you need a Chevrolet she and Matt in Finance make a formidable dynamic duo. Allison and Matt in Finance should be promoted and work as regional representatives of the Chevrolet Brand My hat is off to two consummate professionals who I'll come back to for our next vehicle V/R David and Yvonne Robbins More
by robbinsmed
Employees Worked With
Allison Shine, Martin Faulhaber
August 10, 2015
Wonderful customer service My parents always told me that picking out/buying a car was a long and stressful process. So when I finally made my decision to go look at cars I was My parents always told me that picking out/buying a car was a long and stressful process. So when I finally made my decision to go look at cars I was extremely nervous and stressed out. That all changed when I went to Lindsay Chevrolet. I was greeted the second I got there and everyone was so polite. Nathan was very nice, easy to talk to, and very knowledgeable. I fell in love with the chevy sonic and he went the extra mile to make it possible to get the car that I liked. Thank you for everything! I couldn't be happier. More
by aeulmer
Employees Worked With
Nathan Hathaway
July 30, 2015
Outstanding, ordered a new 2016 Corvette with Nathan. I went through USAA Buying Service to find a 2015 Corvette. While many local dealers sent an "automatic"email, Nathan was the first to call and follow I went through USAA Buying Service to find a 2015 Corvette. While many local dealers sent an "automatic"email, Nathan was the first to call and follow-up. We met and discussed a variety of options, and he offered I should order a new one from the factory, I never considered that option. We built one and now I own one. I have been driving Vettes for 36 Years, and this was my 5th Vette purchase. Great experience and a pleasure to deal with during the purchase. More impressive is his follow-up post sale! More
by Smash
Employees Worked With
Nathan Hathaway
July 21, 2015
Bait and Misleading Advertising On Saturday, July 18th, I experienced the worst service at a car dealership that I have ever had and it could have easily been avoided. I attempted to On Saturday, July 18th, I experienced the worst service at a car dealership that I have ever had and it could have easily been avoided. I attempted to purchase a brand new 2015 Chevy Camaro that was listed as $19,587. Since I was 90 miles away, I wanted to verify pricing and going out the door price. I called and the salesperson to address some of my questions. I asked for the additional fees associated with purchasing the new vehicle and the going out the door price. She stated $599 processing fee, $995 destination fee, and sales tax. Thus, I scheduled an appointment for the weekend to not only see the car but purchase the car. I called a few days later and asked her are there any rebates in the price of 19,587 that I have to be eligible for. She put me on hold and 2 minutes later returned with the answer no. My response was if the only fees associated with the vehicle are 599, 995, the sales tax, and 19,587, I intend to purchase the vehicle on Saturday. Upon arrival on Saturday, driving 90 miles, that was not the case. After she provided the manager with my application, she returned with additional prices of rebates that I was not eligible for such as military discount, USAA, and lease which accounted for an additional $3200. Obviously, I was furious because it was made clear ahead of time what the price was and there were no additional prices added to the vehicle. I declined the additional prices and her manager stopped by to try and convince me that they could “eat” the lease rebate but not the USAA or military rebates. I explained to him that the prices above were verified and the salesperson agreed that I verified the prices before driving 90 miles otherwise I would have decline the headache of a trip in traffic for this. He spoke with his manager and he stated he would not make any other adjustments in the pricing. More
by turklj70
Employees Worked With
Paul Smyth
July 20, 2015
No Sweat Nathan and Matt made the entire process from test drive to finance a complete joy. My wife and I brought our two youngest children with us, and even t Nathan and Matt made the entire process from test drive to finance a complete joy. My wife and I brought our two youngest children with us, and even then, they made the process quick and painless. Highly recommended! More
by dpease
Employees Worked With
Nathan Hathaway
July 13, 2015
very accmodating and courteous salesman. worked hard for me Worked extremely hard to get me the best deal..you too Yogi. Understood my requirements and never deviated. Stood by their word that they would find m Worked extremely hard to get me the best deal..you too Yogi. Understood my requirements and never deviated. Stood by their word that they would find me my not a truck More
by 2bfishin
Employees Worked With
Yogi Sharma, Allison Shine
July 07, 2015
Made car buying a breeze. Nathan was extremely knowledgeable about the vehicles and told me with ease, which car best suited my wants. Nathan was able to locate the car to tes Nathan was extremely knowledgeable about the vehicles and told me with ease, which car best suited my wants. Nathan was able to locate the car to test drive and away we went. After I chose the car Nathan worked one on one with me to ensure that I had the best car buying experience possible. The staff at Lindsay Chevrolet was just as pleasant. The whole process was a painless experience and I would recommend this dealership to all. More
by MariaCJ
Employees Worked With
Nathan Hathaway
