Lindsay Chevrolet

***PLEASE READ BEFORE PURCHASING A VEHICLE FROM LINDSAY CHEVROLET OF WOODBRIDGE VIRGINIA!!!!**** ****Do NOT purchase a certified pre-owned vehicle from this dealership**** Or any pre-owned vehicle for t CHEVROLET OF WOODBRIDGE VIRGINIA!!!!**** ****Do NOT purchase a certified pre-owned vehicle from this dealership**** Or any pre-owned vehicle for that matter. My husband and I purchased a 2017 Chevrolet Suburban premier from Lindsay Chevrolet on Friday, November 26th from Mr. Anthony Saunders. My husband and I searched for the “perfect” suburban for months on end before coming across this “certified” pre-owned suburban on the dealership’s website. I immediately wanted to take a look at the vehicle as it seemed to meet all of our standards. With the most important being “certified” and reasonable mileage. This suburban was listed on Lindsay’s website as a certified pre-owned vehicle. I called the dealership and Anthony was eager to help and ensured me he would lay eyes on the vehicle and grab the keys and would love to help my husband when he arrived. Fast forward to my husbands dealings with different staff members at the dealership. For starters, Anthony was great during the car buying process. My husband was informed that the vehicle was being “inspected” at the moment and he would not be able to take it for a test drive. To our surprise this was the 172 point certified inspection that has to be done on a vehicle in order to deem it “certified” per General Motors standards on certified pre-owned vehicles. His credit was checked and his down payment was taken prior to getting to test drive this vehicle. He was then informed that the inspection could not be completed that evening and that the vehicle would be delivered to our home the next day. When the vehicle arrived I noted that it was very dirty and did not look like it was “detailed” at all. We also did not receive the hard copy of the 172 point certified inspection report that we were promised would be given to us at the time of delivery. My husband reached out to the dealership and had to plead with several staff members to receive a copy of the inspection. Once we received the certified inspection report via picture in a text message from our salesman, we noted that the inspection was not completed in full but was signed off on by the technician that completed it as well as several members of the service department to include Audra Jackson, the service department manager!!The detailing section and the vehicle investigate section were completely blank and not completed at all. I took pictures of the interior of the vehicle that shows built up dirt in every crack and crevice. Brown stains on the sun visors, brown splattered stains on numerous spots on the headliner, smudges and splatters on the windshield, grease smear marks on the inside driver and passenger side doors, dirt on the inside of the tracks on the seats, dirt and build up in every cup holder. The list goes on. After calling several times we began to have push back from numerous dealership staff members that stated that they could not help us and that the vehicle is certified. Take note that the actual certification inspection was not completed and didn’t even have the box checked off that stated it passed or failed the certified inspection. So at this point we feel as though we were sold a “certified” vehicle that isn’t really certified. We noted that the vehicle has a rough idle and the rear shocks were bad and needed to be replaced. At this point, we are concerned that 1. this vehicle was advertised as a “certified pre-owned” vehicle online but the actual 172 point certification inspection that would deem this vehicle a “certified pre-owned” vehicle was in fact not completed on the vehicle until my husband arrived at the dealership on 11/27/21, expressing interest in purchasing it. When this information was brought to the attention of Ms. Audra Jackson (service department manager), she immediately stated that this was a mistake on their end and she would make it right by having our vehicle inspected again and by a new technician. We informed her of the rough idle and the bad rear shocks. She then informed us that the front shocks were replaced. (We we’re not informed of this until after we complained that the rear shocks were bad) I took note that this service was not notated on the 172 point certification inspection sheet that has a option for shocks and struts. But other items that were serviced were notated as such on the inspection report. When the vehicle was dropped off for the 2nd certified Inspection to be completed, it was again brought to staff members attention in the service department that the rear shocks were bad and the vehicle had a rough idle and it was not running right. I called on 12/9/21 and spoke with a gentleman that informed me that the charging pad that did not work, was ordered so that it could be replaced, This was also another thing that should have been notated during the initial certified inspection that they claim was completed. He also informed me that they were going to look at the rear shocks and the rough idle. Once the inspection was completed, I contacted Ms. Audra Jackson. She informed me that the rear shocks were fine and that she had a bulletin to print out and give to us regarding the rough idle in “that model”, implying that it was normal. I informed Ms. Jackson that my husband and I have previously owned a suburban and his work truck that he drives daily, is a suburban with that motor and that it is in fact not normal to have a rough idle. She then ensured me that it was tested and it’s fine. I asked her if they tried to replace the spark plugs and wires to see if that would fix the rough idle and she stated, “We are not going to start throwing parts into your car when nothing is wrong with it.” I again ensured her that a rough idle is not normal and she refused to accommodate my request to fix this issue. I also informed her that the rear shocks were very obviously worn and needed to be replaced. I informed her of the speed bump that we drive over daily to get to our home and how the rear end of the vehicle bounces excessively after going over bumps. I also informed her that when accelerating, the rear end drops down. Another obvious sign that the rear shocks need to be replaced. Again, she stated that the technician looked it over and that it was fine. I asked who I needed to speak with to get these problems fixed on our vehicle and she stated that she would have her boss drive the vehicle first thing in the morning and we would “go from there”. As of now, our issues with our vehicle have not been resolved and we have sought other avenues of resolution rather than attempting to handle it in house at the dealership. We have been going back and forth with this dealership since the 27th about our vehicle and they have refused to formulate a resolution to our problem. The integrity of several staff members in the sales and service department is in question. This scenario has done more than proven that to be true. My husband and I have spent a small fortune on this vehicle and only purchased it because it was deemed certified and we knew that it would be a reliable vehicle for years to come for our growing family. The constant back and forth with staff members at this dealership and no one actually fixing the problems speaks volumes about the inside operations of this facility. I will be reporting this incident to include pictures to General Motors in hopes that this facility will receive additional training in the proper procedures/steps in selling/listing certified pre-owned vehicles. This has been an absolute nightmare and I am truly ashamed that I entrusted this dealership with such an important job. Fast forward to February 12th we took our suburban in because it was shifting rough. We were told our transmission was faulty. Audra Jackson the service manager stated, “At least it’s covered under warranty.” She didn’t want to admit that her service department messed up big time by not completing the certified inspection completely the first time and actually acknowledging that there was a problem with the vehicle when we initially complained about how the vehicle was running when our truck was in their shop in early December! At this point we had only owned this vehicle for 2 1/2 months and put 3,000 miles on this vehicle and all of a sudden it has a faulty transmission? No. This was a pre-existing condition and it was very obviously and purposely overlooked during their incomplete certified inspection. After almost a month of our vehicle being in the shop we got it back today, March 9th 2022. During that time I contacted GM and filed a formal complaint against this dealership and their service department. Ultimately we were told there is nothing they can do even though we were essentially scammed by the sales staff and the service department at Lindsay Chevrolet of Woodbridge, Virginia. DO NOT BUY ANY USED VEHICLE FROM LINDSAY CHEVROLET OF WOODBRIDGE VIRGINIA!!! Even if it’s a “certified pre-owned”, DO NOT BUY IT FROM THIS DEALERSHIP UNLESS YOU WANT TO HAVE MAJOR PROBLEMS WITH IT!!! More

Overall this location showed a HUGE lack of integrity and employ many disrespectful patronizing cowards that do not own up to their poor business dealings- the biggest of which - salesmen at this dealership employ many disrespectful patronizing cowards that do not own up to their poor business dealings- the biggest of which - salesmen at this dealership were not forthcoming with MAJOR details that add an extra cost of $2.5K for services not worth that amount – especially not for out-of-state shoppers. To further my distaste, managers do not follow through on requests and Customer Service nonexistent (no hotline, no responses via call or email). That is why I am writing this review. I advise you NEVER to step foot in this location, but if you do - Be warned, if something seems off – it is, walk away. Read on for details of my experience: 1.We were from out of state, so we called to ensure what we found online was there, and booked an appointment to look at my dream car. We were called twice on our way to the dealership (from 2.5 hrs away) to see if we were still coming. There was no need for an appointment, was there? looks like there was plenty of people within that location - and def no need to call your customers more than once, we will come at our leisure. 2. We were assigned to a novice sales man, while he was very kind, we did not get the impression he knew what all needed to happen and in what order to close a deal. He asked us sign a paper that had what we were requesting (our car offer and money down) for.. what reason? During this process, my own car, was taken to ‘get appraised’. This could have been done w a VIN number, no need to take my keys or my car. 3. When the trade in number for my car came back a 3rd of the price of KBB value and I expressed my offense, a second salesman, was called over - not sure what the reasoning was to bring him over, that wasn't expressed to us nor did he introduce himself or his title in our conversation in which did not listen to my words – at all. During the conversation with him, I asked him for my car key back at least 5 times, which his response each time was to try to swindle why the new car was worth more than I offered. I didn’t care at this point, I just wanted my car key back and I felt like he kept it ‘hostage’ on purpose. After 10min of discussion, and requesting my key back on many occasions, both he and the novice sales man got up, apologized for making me so flustered and angry and they walked away. 4. Shortly after, Daniel came over. Again- he introduced himself without a title and did not have my key. He wanted to have a conversation about what just happened. Was this not relayed by the other two? (I now see a lack of communication pattern - like with the phone calls before we even arrived) Daniel brought my key over after I demanded it before having a conversation with him. In the end, he was agreeable to my offer for the new car without giving up my former one, and had mentioned that they had a superb team of detailers that would go extra mile to get it cleaned because the inside to the new vehicle appeared not cleaned before we test drove. In the end, they still did not pay attention to noticeable crud under window buttons and handles, etc. not impressed and not recommending. The experience does not end there. 5. They gave us the new car manual and one key upfront. When asked if there was a second key- the response was ‘oh, you wanted a second one?’ Of course- you should always give all keys to the vehicles you are selling to someone (that should not be a question!!!) Within an hour of driving the new vehicle off the lot, the second key fob given to the new vehicle was not functioning properly. Battery was replaced by us, and still did not function as it should. Did not unlock/lock doors. So you may understand that we are now assuming that the salesmen knew there was a problem with the second key fob and that’s why they weren’t forthcoming with it. 6. We were so overwhelmed we didn’t read all of the fine print before signing our life away. We were overly trusting that the salesman, who agreed to our offer price plus tags, tax & fees, had our best interest in mind & that he had given us all of the cost information upfront. We also trusted that the finance gal would point out any additional packages like she did with the supplemental insurances (gap, mechanical, etc.) When we got home later that weekend, we were looking over all of the financials and paperwork we had been given. NO ONE in the entire 4-5 hours we were on site pointed out that this dealership charges an obligatory $2,500 for want they call a BLAZER PACKAGE. You may ask.. well – what does it include? It includes all weather mats, a ceramic one-time coating, and 2 oil changes in the next 2 years that can ONLY be done at their location. If someone had told me that in the first two conversations – I would have walked away. 1- because I am from out of town, I am not driving 2.5 hours for an oil change. 2 – It’s not worth the cost. all weather mats ($200est), 1-time veneer coating ($70est) which was not given with the service, & 2 oil changes in the next 2 years that can ONLY be done at their location (estimating $50 each). How does this add up to $2500? But because I signed the agreement – It’s my loss. It took me 5 weeks for me to reach a manager to speak to me about this last bulleted issue. 1. The salesman was UNREACHABLE and DENIED my calls. I tried reaching him via phone over 10 times within 5-week span, and 2 emails without response. The last few times I contacted the dealership the would either tell me he was not available (after giving my name), or they would transfer me to his line and he hung up on me 3 times. On a lesser note, during the visit, an air pod was turned in to the novice salesman who initially helped us. He was the one originally with my car key. I didn’t think anything of it at the time, but when we got home I noticed one of my air pods was missing. (coincidence?). I contacted him right away about it and he said he had it, 2 weeks and 6 texts later he finally mailed it to me. Weird, right? All of this to say - It takes a lot for me to get upset, but this all did it. While we were attracted to this dealership, and drove almost 3 hours with the expectation of clean vehicles and respectful salesmen, there was an obvious lack of communication within the team, Team members did not prove to have integrity or respect, they were patronizing and kept major costs/expense packages a secret to entice me to buy, and in the end showed how cowardly they truly are in avoiding the simple request for information which make me assume they knew they were in the wrong and hoped I would just give up trying to contact them to get to the bottom of this all. So – there you have it all, Take it with a grain of salt. Thank you for your time in reading this and I hope this insight is a cause for change. More

I am so impressed by mr Ali he helped me to get what I want, definitely recommend him want, definitely recommend him More

We came in looking for a vehicle! It was a excellent experience working with Ashleigh. She was kind, very friendly and eager to help. It was a excellent experience working with Ashleigh. She was kind, very friendly and eager to help. More

I went in for car service, to have my oil changed. I have been coming to the service center and seeing the same service technician, Patrick Rotchford, every time as he treats me like family. Ever sinc I have been coming to the service center and seeing the same service technician, Patrick Rotchford, every time as he treats me like family. Ever since I became an initial customer of this dealership in 2017, I have continued to come back when I am in need of maintenance or to purchase a different vehicle because of the staff. Patrick has always been respectful, customer oriented, and hospitable. This type of professionalism and relationship building is what has been the main factor in me coming back. I highly applaud all the Staff and Patrick for the wonderful experiences I continue to have at Lindsay Chevrolet. More

Anthony Saunders was really nice and very helpful. He answered all the questions we had and was very professional.. I highly recommended !!! answered all the questions we had and was very professional.. I highly recommended !!! More

Worts experience up to now buying a car. It was a Chevrolet Bolt in July.2021. We traveled from Pennsylvania to trade in a Nissan Leaf 2017, they offered 8,000 for it, very under the Carfax valuatio Chevrolet Bolt in July.2021. We traveled from Pennsylvania to trade in a Nissan Leaf 2017, they offered 8,000 for it, very under the Carfax valuation (10,300) and in the contract they wrote 7,500. They included without informing us a Blazer package for 2,495. They included without informing us a service contract for 3,991. Unfortunately we didn't notice before signing the contract but just one month after when we had a debt 7,000 above what we expected. We tried to contact them, by phone, by chat, by email, asking questions about this, without any answer. We wrote a complaint at ReportFraud.ftc.gov and also started a case with the Office of the Attorney General of Virginia, Consumer Protection Section. Thanks to God this office exist and is very diligent, because Lindsay Chevrolet is answering to them and after 6 months they already returned to us 2.995 of the overcharge (we hope they will return more, but up to now, after 6 months of this process they are refusing to pay reparations). In the online database of the Office of the Attorney General of Virginia, Consumer Protection Section (https://www.oag.state.va.us/consumer-protection/complaint/search/), Lindsay Chevrolet appears in 23 dispute resolutions. Many people is having problem with them. It is the chevrolet dealer in VA with more disputes . For example Rosental Chevrolet 2, Bomnin Manassas Chevrolet 11, Pohanka Chevrolet 2, Koons Tysons Chevy Buick GMC 0, Ourisman Chevrolet Buick GMC of Alexandria 0 and Jim McKay Chevrolet 4. More

Seddik was amazing. He's very knowledgeable and professional. I really recommend this young salesperson. professional. I really recommend this young salesperson. More

Seddik was incredible. He helped me and my daughter to find the perfect vehicle for her. Thank you Seddik and Thank you Lindsay Chevrolet. find the perfect vehicle for her. Thank you Seddik and Thank you Lindsay Chevrolet. More

Another great experience purchasing my third Honda! My Salesman Seddik was awesome to deal with! Salesman Seddik was awesome to deal with! More