Lindsay Chevrolet

Bait and Switch car pricing I can't begin to tell you how disappointed and angry in this day and age there are still car dealers that conduct their business in a bait and switch I can't begin to tell you how disappointed and angry in this day and age there are still car dealers that conduct their business in a bait and switch mode. I had conversations and exchanged emails with Jose where I was very clear of the car I wanted to purchase and discussed what incentives I may or may not be eligible for. I had the same converstion with Alfonzo. I was assured by both Jose and Alfonzo the car price showing on the website of $46,xxx was accurate and I was eligible for all discounts. Jose even mentioned to me that I might be eligible for other deals when I am in the showroom purchasing the car. My husband and I drove 3 and 1/2 hours to purchase the car only to find out that indeed there was $5k we were not eligible for and $2,xxx (for prep?) was left off the cost to show a better price. So the $46,xxx turned into about $54,xxx. All of this does not include the tax and tags, which I know I would be responsible for. Shawn (Sales Manager?) told my husband and I, that their sales personnel do not know the incentitives and it is only the finance personnel know them? I can't believe that is true. Who does business that way? They may not know or forget the exact dollar detail but they sure should know what incentives are available and who is eligible. He knew about the loan incentive to get a discount...hmmm? Then Shawn decided to tell me that I must not have read the discount breakdown on the website. Which I quickly said to him, now you are blaming me for something both Jose and Alfonzo misrepresented? So I did go back to the website to see if I could find the fine print of what makes up the on-line discounts and I can not find it. Hence that why I asked his sales team for the info. The only thing I found was the small print at the bottom that said taxes, tags and a $799 processing fee are not included in the cost. Shawn asked several times what it would take to close the deal and I told him $46,xxx both what Jose and Alfonzo quoted. He came back with $1k off the $54,xxx, we said no, then came back with another 1K (give or take). We left the showroom and proceeded to leave. He offered to give us his $1K employee incentive that he has available to him 3x a year (which was nice) again we said no. He tried one more time before we pulled away. Gabriel (another Sales Manager) called after we were 45 minutes down the road asking what it would take to purchase the vehicle. My response was, you need to stand by what your staff told us was the price of the vehicle - $46,xxx plus tax and tags. As I write this I keep wanting to say the hours that we drove back and forth from there and the traffic we indured (left our house at 6 a.m. arrived back home at 3:20 p.m. without a car) but that is really not the issue as much as it is a bait and switch issue. It is so funny that the second and ninth bullet of their Customer Bill of Rights is clearly not how they conduct business. Let alone their Core Values. 5. Customer Bill of Rights YOU HAVE THE RIGHT TO: • — Courteous and professional treatment at all times. • — Honest information when you request it, without evasiveness. • — Prompt and efficient service with genuine concern for your time. • — Choose which products and services you purchase. • — Clear and thorough explanations of all financing and purchase details. • — Receive copies of all documents signed. • — Expect the value of products and services to be equal to or exceed the purchase price. • — Be invited to buy without feeling pressured. • — Expect us to keep our promises to you. • — Expect the same level of professional service before, during and after the sale. Don't purchase a car from them. If you do, read your bill of sale and make sure they don't add things in why you are not watching. Their pricing on the internet, what they tell you via email and telephone call can't be believed. More

Amazing service Arturo was my sales guy. He’s quick, super knowledgeable and funny! Getting a new car is always a lot to deal with but he made our visit super pleasan Arturo was my sales guy. He’s quick, super knowledgeable and funny! Getting a new car is always a lot to deal with but he made our visit super pleasant and fun. Definitely would recommend coming to him! More

Very Disappointing SUV was not available. This was after I was told by phone and email (even day of visit) SUV was available. Long trip for nothing! SUV was not available. This was after I was told by phone and email (even day of visit) SUV was available. Long trip for nothing! More

Great experience buying my first new car! I traveled an hour north to Lindsay to check out the Chevy Trax and am now a proud owner of a new 2019 model! Wendell was a pleasure to deal with. I w I traveled an hour north to Lindsay to check out the Chevy Trax and am now a proud owner of a new 2019 model! Wendell was a pleasure to deal with. I was very nervous and apprehensive about the process but he made me feel very comfortable because he was so kind, respectful and honest. I would recommend him to anyone. The entire team was very helpful throughout the whole process. More

Purchase of a 2019 Traverse Salesmen Andrew Morris and Darryl Dunn had excellent product knowledge. Andrew worked diligently to help me reach a deal that I was satisfied with. Salesmen Andrew Morris and Darryl Dunn had excellent product knowledge. Andrew worked diligently to help me reach a deal that I was satisfied with. He thoughtfully followed up with help in setting up several features of the digital technology package. They were also cordial throughout the sales and financing process. I am very happy with my Traverse and with the Lindsay team of Andrew, Darryl in sales and Angel Lorenzo in Finance. More

Overall professionalism of the dealership personnel Although I have dealt with Lindsay Chevrolet over the past several years both in the purchase and service of several Chevy Malibu's I would say this e Although I have dealt with Lindsay Chevrolet over the past several years both in the purchase and service of several Chevy Malibu's I would say this experience of the purchase of the 2017 Chevy Equinox was far the best. From the initial contact to the purchase of the Equinox the professionalism and overall knowledge displayed by the dealership staff was outstanding. Every aspect of the purchase was fully explained especially all the features of the Equinox. More

Great sales representative service Wendell was awesome upfront and honest. However, Derrick, on three different instances, said that 0% interest was available for my purchase but came b Wendell was awesome upfront and honest. However, Derrick, on three different instances, said that 0% interest was available for my purchase but came back at the end and said it was not available and took issue that I wanted an explanation. More

Apparent hard sell strategy in play Darryl Dunn contacted me reasonably persistently to work with Lindsay Chevrolet, even though I told him they did not have the color of the model I am Darryl Dunn contacted me reasonably persistently to work with Lindsay Chevrolet, even though I told him they did not have the color of the model I am looking for. I already told them if they could get the car in a color I want I would be happy to deal with them otherwise not interested. Darryl contacts me and exclaims he did the research nothing close by. This is not true as even a cursory look on Chevrolet.com reveals there they are and where they are. So a few days before Labor Day, Darryl, and Angel Sanchez apparently the sales manager, at varied times alluded to a deal that would compel me to consider their car they had in a different color. Okay, that kind of effort is worth acknowledging, why not give them a chance to make their case? I asked what this fantastic deal would be -"I can't tell you that, the best price we have is on the internet, but if you come in and my manager sees you are here, we have additional incentives to offer." Ok fair enough. The dealership is not hard to get to but not easy either no worries. When I arrive Darryl is not certain who I am even though we spoke on the phone. He then proceeds to demand my driver's license and declares that I must drive the car. I'm not interested in driving the car, I am interested in knowing what your amazing deal is. "See you later" Clearly, Darryl was focused on Scott who apparently may have been more amenable to following their unnecessary protocol. No reason for DL if I am not driving the car, nor financing with them. They wanted it to run a credit check illicitly. So like many others, the experience is underwhelming. More

In for Service out with an Upgrade I took my car in for routine service and came out with a new car. Martin was great! He was very laid back and personable, listened to concerns. Got me I took my car in for routine service and came out with a new car. Martin was great! He was very laid back and personable, listened to concerns. Got me top dollar for my trade in and new payments within my budget. The process was very smooth and I felt zero pressure. More

A welcome environment and atmosphere was a great experience and lovely salesman i dealt with to make me achieve what i was looking for in a timely and respectable way. Myself and family w was a great experience and lovely salesman i dealt with to make me achieve what i was looking for in a timely and respectable way. Myself and family was well satisfied and looking forward to do business with you guys in the future again More