Lindsay Chrysler Dodge Jeep Ram

God Daughter first car after doing research on a Dodge Avenger for my Goddaughter and going to several dodge dealerships in the Metro Area. We decided to go to Lindsay in Ma after doing research on a Dodge Avenger for my Goddaughter and going to several dodge dealerships in the Metro Area. We decided to go to Lindsay in Manassas because we were not getting the right type of deals as advertised at several dealerships. We were matched up with Kerry as our sales rep. He was great as a person first and outstanding as a salesman. I have brought many cars but wanted my Goddaughter to experience buying her first car. Kerry matched her with the right price, car and payment. She was so excited and satisfied. Everyone we spoke with was courteous and cordial. I would definitely recommend you stop by this dealership if you are in the market for a car experience thats hassle free and friendly. More

My experience with Jeep purchase I bought Jeep Patriot about three weeks ago. I wasn't sure if I was going to buy the vehicle. As I got inside we were greeted with by an agent name Ro I bought Jeep Patriot about three weeks ago. I wasn't sure if I was going to buy the vehicle. As I got inside we were greeted with by an agent name Robert Anderson. He then greeted us and asked us the purpose of our visit. Robert offered us a test drive and educated us about the Jeep and listen to our concerns. Robert was knowledgeable, helpful, and friendly. Thanks ! Bibek Karki More

Sad,sad,sad After being told I had equipment on my new Jeep Grand Cherokee that it did not have. I was told there where power seats in the front. Not . Because of After being told I had equipment on my new Jeep Grand Cherokee that it did not have. I was told there where power seats in the front. Not . Because of I medical condition that was one option I had to have. I discussed it with the sales person. I was assured that it did have power front seats. After several weeks of phone calls and no return calls. I had the pleasure of talking to Tony. But only after I got corporate involved. Tony tried to tell me that it came with 8 way manual seat. No such thing. Also told me I didn't "understand" how power seats worked. This is my 3rd Jeep grand Cherokee. Not my first time at this rodeo. Hummmm. Told me they could not print the options this jeep came with, also not true. Does he really think people are that stupid? So I had to go to the dealer ship for the second time. First time so he could show me how power seats worked. A bit hard to do with a manual seat, but I went. This is not easy... it takes ever bit of strength I have to even walk to the car. I was also told to go to the junk yard to get a power seat. Really, I should put a junk seat into a brand new car. He did tell me I could put a after market kit in to move the seat forward ,at my expense, but to move the back it would still be manual. Again I don't have the strength to operate a manual seat. Not sure what part of I can not physically do it he did not understand . I was told that I could trade this car in and get a upgrade with power. Which is what I was told it had when I bought the car. This is the kind of sales manager Lindsey Chrysler jeep ram employes. Would not recommend him or the dealership to anyone that want to have a honest conversation or buy a vehicle. There is nothing much worst than being talked down to and know you are being lied too. How stupid does he think people are? Is this encouraged by the GM. Lie to your customers you may get away with it. Oh I did up grade to Jeep overland from a dealer in Chantilly VA who was willing to work with me and not bold face lie.. So thank you Tony and Lindsey Chrysler jeep ram of Manassas VA for opening my eyes to just how low this dealership would go to make a sale. More

Outstanding Service Mr. Poindexter was extremely kind and helpful in finding the right deal for our trade in. All of the staff that we encountered were friendly and knowl Mr. Poindexter was extremely kind and helpful in finding the right deal for our trade in. All of the staff that we encountered were friendly and knowledgeable, from opening doors, help with our stroller and making sure I had a warm cup of coffee to making sure we were happy with the channel on the TV. We were car shopping with a two year old (an lord knows that is not the easiest thing for ANYONE to deal with) and we felt very welcome the entire time. Thanks Kerry for great service and the easiest experience possible! More

Awesome place to buy a car - Get your JEEP here! First of all, I wanted to say I LOVE MY NEW JEEP!!! I can't believe I have lived this long without an awesome car like this! I already started shopp First of all, I wanted to say I LOVE MY NEW JEEP!!! I can't believe I have lived this long without an awesome car like this! I already started shopping for accessories and have had the top down even with all the rain. Secondly, I wanted to thank you for the great experience on Monday night. I know we drove a hard bargain but I am happy with the deal we worked out in the end. Apple FCU was able to get my rate down and drop the payment, so it all worked out great! Phil and Rinaldo stayed very late to get me out the door and never once made me feel like I was taking up your time. I appreciate that and everything else they did so I will definitely be recommending you to all of my friends and family. More

SHADY, SHADY, SHADY…SERIOUSLY, DON’T WASTE YOUR TIME! My boyfriend went to buy a truck that was advertised on the website. When we got there, the tag on the truck was 5K higher than the web site advertise My boyfriend went to buy a truck that was advertised on the website. When we got there, the tag on the truck was 5K higher than the web site advertisement and 7K over blue book. When we told the sales manager [whom was extremely rude] he refused to drop the price telling us that the truck would be sold by the end of the weekend even if we didn’t take it. The next day they called my boyfriend back saying they were going make the deal with him. He asked them what the economics of the deal would be, ie interest rate, trade in amount, sale price, monthly payment, etc. and they said that they didn’t know because the bank needed to talk to him first in person, not over the phone or e-mail. WHAT?? When he got to the dealership, they told him he needed to put $1,500 down but STILL didn’t give him the economics of the deal. From reading everyone else’s reviews I figured out the $1,500 they wanted him to put down is for the shady fees they want to charge because the bank won’t cover in them with the financing. He wasn’t willing to pay the $1,500 down considering he had a trade in that was more than 25% of the total price of the truck. After 2 days and countless hours haggling with these thieves, we still had no idea what the interest rate, trade in value, purchase price, closing costs or truck payment would be but the deal was dead in the water. Upon the numerous times we tried to ask to see something in writing, they kept saying things like they don’t know, or the bank is going to cut the price, etc. It’s been 3 weeks and the overpriced truck they were so sure they would sell by the end of the weekend is still there. They tried to call my boyfriend back to make a deal and he hung up on them. More

Great Experience My granddaughter was looking to trade-in her present vehicle. An appointment was set with this dealership. My granddaughter, her friend, twin grands My granddaughter was looking to trade-in her present vehicle. An appointment was set with this dealership. My granddaughter, her friend, twin grandsons, daughter, husband and myself appeared for this appointment. It was a very cold day and the dealership was very busy. Theresa Shepard assisted us and she was fantastic. The entire family was there all day and Theresa, who was suffering with a horrible cold, continued to be patient and work with us relentlessly to acquire a great trade-in deal for my granddaugher. She drove away in a 2014 Dodge Avenger that she loves. I was so impressed with Theresa's effort in securing such a terrific deal for my granddaugher coupled with the unbelievable prices on the used car section that caught my attention while waiting, that I ended up buying a 2012 Nissan Rogue with low mileage, still under manufacturer's warranty, for my twin grandsons, and I also received a great deal. The finance person worked very hard to find the best financing for both of the purchases. This does not represent my first experience with this dealership. We also purchased our 2007 Dodge Grand Caravan from this dealership. We have used their service department on a regular basis for several years. The personnel in the service department have always been quite helpful and honest as well as going out of their way to ensure we are taken care of. Lincoln in the service deparment has been outstanding! Our family would not hesitate to recommend this dealership to anyone. Call Theresa Shepard for fantastic sales assistance, caring interaction, and a great car sales deal. Use their service department and ask for Lincoln for great care, honesty. and public relations in providing any necessary service and repairs to your vehicle. More

I brought my car in on a Friday evening after my husband had spoken to a service representative explaining our problem with our rear tailgate of our T&C. We had recently gotten our window shot out and when had spoken to a service representative explaining our problem with our rear tailgate of our T&C. We had recently gotten our window shot out and when the glass people repaired the glass, the tailgate would not engage. After a few weeks of driving around with the door taped shut we brought it to our mechanic who was able to hook it to his computer and get the tailgate to close but only when hooked up to the computer. After another couple of weeks of not using the door but it staying shut because of the computer hook up by our mechanic we finally had the opportunity and time to bring it in to the dealer and see if they were able to figure out what was going on. When my husband spoke to the staff member in service he was told to bring it in and during the day on Saturday if they found time to take a look at it they would and let us know what was going on. On Saturday after we had to call around 3ish we found out they had taken a look at it and detected an issue with the assembly kit to the lift gate. He said that the gate was in the closed position at this time and we told him that we would pick up the car and decide if we wanted to pay the $500 bill to fix the problem. When I arrived with my husband and two children in the other car I paid my $110 bill for diagnosis and went out to my car. There I found the gate was not engaged. This was around 6. We were told we could pick up after the service center had closed and there would be someone there for payment and to give us our keys. I went back into the center and let them know that the car would not close. At first the receptionist politely told me that there was nothing that could be done because service was closed. I explained that I could not drive away with the car in its current state. She then got me the manager on duty from the sales department. At first this gentleman was not very willing to help until he realized the situation and went back in to talk to the receptionist and ask if she could contact someone from service and get authorization to give me a rental car until the car could be put back in the same state that it was prior to be bringing the car in. She began calling 3 people who were service managers trying to get someone to give authorization to give me a loaner car or figure out what had happened. After calling around for over 20 minutes she finally got in touch with Viktor. She attempted to explain the situation to him but it was obvious he was being difficult with her and not very professional. I was able to see this on her face as she spoke to him. I asked for the phone and began explaining my situation. Viktor began yelling into the phone "no, no, no, I am not giving you a loaner." He stated there was no loaner and that I just needed to drive away. I later found out he lied and there were plenty of loaners and all he had to do was give the authorization. I asked if he could at least give me some tape so that I could tape my door down. He said they had the tape but it was locked up and no one could get it for me. I ended the conversation letting him know I would put a dispute in with my credit card company and that I would write a review to let everyone know of the mistreatment I had received. I ended up having to have my husband go buy some rope and we had to tie my door down so that it didn't lift up while driving. We had to make a stop at Home Depot on the way home. When I restarted my car to leave it was dead and the battery had drained. We can only assume that during the diagnostics they drained my battery. We did not make it home until 1:30am with our two 7 year old daughters asleep in the back after waiting for a truck to come jump and possibly tow. On a side note, the receptionists stated that Mr. Lindsay had been there earlier in the day and if he had been there during this episode he would not have stood for it. Beware of this service department!! More

2012 Honda Pilot Working with both Jim Rubin and Hank in financing was a great experience. They are very friendly and knowledgeable, presented multiple options and go Working with both Jim Rubin and Hank in financing was a great experience. They are very friendly and knowledgeable, presented multiple options and got me processed very quickly. If you are going in to buy, definitely ask for Jim (who BTW is retired Navy with a Ph.D in aeronautical engineering). He is the man. More

THIS FACILITY WAS VERY FRIENDLY STAFF, THERESA SHEPARD FOLLOW ED UP WITH PHONE CALLS TO MAKE SURE EVERYTHING WAS GOING GOOD AND SHE WAS MUCH APPERCIATED FOLLOW ED UP WITH PHONE CALLS TO MAKE SURE EVERYTHING WAS GOING GOOD AND SHE WAS MUCH APPERCIATED More