Lindsay Ford of Wheaton

I would recommed dealership, but would not recommend anyone to make a purchase from Avan Harris. Avan made promises that he didi not keep. (1) He promised to have the car topped off with fuel at the ti anyone to make a purchase from Avan Harris. Avan made promises that he didi not keep. (1) He promised to have the car topped off with fuel at the time of purchase. This did not happen. Upon entering the car I noticed that the gas meter read 1/4 tank. (2) Avan promised to mail me floor mats the following day. This never happened as well. (3) Most alarming was that Avan sold me a warranty identical to one previously purchased. The next day, I realized this and called for a refund. Avan advised and insisted that the "warranty certificate had gone out and couldn't be refunded". After reading the warranty packet I found out that this was not true. The warranty packet stated that I had 30 days to cancel the warranty. I alerted management of what happened and the management team at Linsday of Wheaton quickly resolved the matter. Again, I would recommend the dealership because of the swift action taken to resolve a problem; however, I would not recommend Avan Harris to anyone!!! More

This dealer had the car I wanted at a good price, but their misleading, if not dishonest, advertising made me feel like I was being shafted. The salespeople were fine--friendly but definitely selling. their misleading, if not dishonest, advertising made me feel like I was being shafted. The salespeople were fine--friendly but definitely selling. Their advertising stated that the car I wanted was being sold for $5000 less than MSRP, plus 125% of trade-in value. Turns our neither was true. The discount was still very good, but closer to 4000 (essentially they were selling the car for $5000 off MSRP including destination charge, but then adding the destination charge to the price). As for the trade in value, they were not willing to offer me anywhere close to the bluebook trade in value of my car. They also had a good financing offer, but I did not get far enough to find the catches there. In addition, I had a hard time getting information from them before walking in the door. Needless to say, despite their competitive prices, I did not buy from them. More

Horrible Service Center! Go somewhere else! Made an appointment for some recall work and a state inspection for a Friday morning. Dropped the car off the night before in order to have it there by 9 am. appointment for some recall work and a state inspection for a Friday morning. Dropped the car off the night before in order to have it there by 9 am. Got a call at 8:30 Friday morning that the inspection could go ahead, but the recall wouldn't be completed until Monday evening. What's the point of making an appointment 3 days in advance if I've already gone through the hassle of juggling my 2 year old and his childcare to get the car there at the scheduled time, only to have the dealership hold me hostage! Now I'm stranded in suburbia without a car. Save yourself the hassle and go somewhere that values your time and effort by responding in kind. More

I bought a 2013 Fusion, had electrical problems since the beginning. I brought it in 4 times they kept blaming my phone for the issues of the radio not working or the gps losing connection. Finally when the beginning. I brought it in 4 times they kept blaming my phone for the issues of the radio not working or the gps losing connection. Finally when the electric windows stopped working, they replaced the car. I had to bring it in for a remote start install, and they lost my keys. I had to wait for them to order a machine to make new keys, and when it came in, I called to see if it was ready before I came in. They said yes. I went to get the key cut, and sat there another hour (my 6th visit today). I was told the machine didn't work, I will have to come back next week to have another key cut after they fix it. So many issues since the beginning. More