Lindsay Ford of Wheaton

This dealership sucks! I have been waiting for a part for over six months and steal counting they make promises that the don't keep people making promises that are not authorized to make them. To top it all over six months and steal counting they make promises that the don't keep people making promises that are not authorized to make them. To top it all off I'm waiting aroung for my car sales man to contact me about my part and to find out why it's taking so long he has been FIRED! And my parts for my car was never ordered and this has happended three times that me and my husband has checked on the parts and they say "O the parts have not been ordered yet!!" So it maybe time for us to get a lawyer or get cooperate invovled. More

I went to Lindsy ford to buy a new Focus on Christmas eve and was treated very badly by the manager. It was my third purchase since 2003. I was showing my loyalty. But this man treated me with extreme prejud and was treated very badly by the manager. It was my third purchase since 2003. I was showing my loyalty. But this man treated me with extreme prejudice. I should have at the least received a two thousand dollar trade in for my 2005 Focus.I was devastated when he said he would only give me three hundred dollars for the trade in. I was hoping for a zero percent interest but he gave me two point nine percent for four years a four hundred fifteen dollar a month payment which is twice the payment I had on my last Focus.I realized the next day that he probably just wanted me to leave. But I was desperate, not to be without a car. I returned there on December 28th to talk to someone about the way I was treated and was informed the man no longer worked there.My girlfriend believes I should go to the better business bureau She says I was ripped off. I agree but what should I do More

Lindsay Ford is blessed to have Curtis Ford as their Service Manager. When I purchased my vehicle from Lindsay in February 2011, I received excellent service from the sales team. But, when I returned Service Manager. When I purchased my vehicle from Lindsay in February 2011, I received excellent service from the sales team. But, when I returned to the dealership for a routine oil change I was shocked and disgusted by the poor and highly unprofessional treatment I received from the Service Department, so much so that it completely shattered the positive review I had of the dealership. I found the staff to be blatantly rude and dismissive and I ultimately left vowing to never return to the dealership for any reason. Despite my vow, circumstances forced me to return to the Lindsay Ford Service Department shortly after my first visit when the Check Engine light came on in my vehicle. Much to my surprise, I witnessed a major improvement in their quality of service; the change was so drastic that I was motivated to comment to the Service Department manager. It was then that I learned that Curtis Ford had recently transferred to Lindsay from Koon’s, and was credited with changing the atmosphere in the Service Department, resulting in a much more professional, positive experience for customers. On that visit and each of my subsequent visits I have seen Mr. Ford go above and beyond the call of duty to ensure that my service is completed in a professional, expedient and satisfactory manner. And, I have frequently heard other Service Department customers comment on the vast improvements in customer service. I, for one, commend Mr. Ford on a job well done and commend Lindsay Ford for bringing him on board! More

I see I am not the only person who has purchased a use vehicle from this dealer and had problems with the tag work being processed. I had pretty much the same problems as the person before me who wrote a vehicle from this dealer and had problems with the tag work being processed. I had pretty much the same problems as the person before me who wrote a bad review. The only time I had "customer service" was when I handed over the money for the vehicle. Now they are satisfied and refuse to even appologize for messing up my paper work to my car and putting illegal tags on my vehicle. Worst car buying experience ever, and the service dept man gave me attitude as well when scheduling to have warranty work done. More