Lindsay Ford of Wheaton

So many things wrong here, DO NOT BUY Warning ***DO NOT ATTEMPT TO BUY FROM THEM*** I say attempt, because if you actually get the vehicle you buy, you would be doing better than me. I kn Warning ***DO NOT ATTEMPT TO BUY FROM THEM*** I say attempt, because if you actually get the vehicle you buy, you would be doing better than me. I know this is long but if you plan to shop here PLEASE READ!! I am not sure what to do at this point. I feel like I have been lied to and strung along by this dealership long enough. -On Sunday July 7th I had first inquired about the 2012 Expedition and was told it had only been there 3 days, carfax report showed one owner. -7/8 I was told its a "very clean vehicle!" and was owned by the GM, Sarah. I wanted to come that day but we discussed pricing and it seemed there were some 'hidden' fees that eventually you all agreed to waive but it was too late in the day. I made it very clear that I live 1.5 hr away on a good traffic day. I made an appt for 7/11 @ 1245. -7/11 I a paid babysitter to come up to the appt which again took me almost 2 hours to get to. At 12:33 I got a text stating that "service has to finish up" and vehicle was not ready. I bought it anyway with agreed upon repairs for upholstery, front bumper, and timing chain. And the agreement that the vehicle would be delivered to me, and the estimated time frame would be the following friday, which gave them over a week to have it ready. -7/18 I sent a text to check the status at 10:45 am and was told it was "near ready" and they were "finishing the timing chain". at 6:14 pm I got another text saying that they had to order a part and it couldn't be delivered on time. I asked what part, and did not get an exact answer just that it was part of the assembly. I also asked for a quote on my out of pocket expense for the upholstery work, but did not get one. Per the sales convo, that should've been done. 7/19- 2:00pm I contacted again to check on status. Sarah called back and stated the truck work was "all done" except for the upholstery which she said could be done at my house when the truck was delivered on the following monday. 7/22- 9:59 am I inquired about the time of delivery. Sarah called back and said that the upholstery guys were there now and ready to take care of everything and the front bumper work was better done in the shop (which at that time I thought the bumper was already done). I said okay and we made a plan that the truck would be delivered the next day in the evening. She stated that because of the trouble, the dealership would cover all of the repairs. 7/23 2:30 pm I hadn't heard any news of delivery so again I sent a text to ask. Sarah called back and said they believe the truck needs a new engine and she would not want me to risk buying it at this point. I was very upset but she said she would look into what else was in stock and send me some other options or look into replacing the engine under warranty because we purchased a 'bumper to bumper' warranty when I bought the truck. 7/24 I hadn't received any information on other trucks or an answer on the engine. I asked to cancel the loan over text. Sarah text back and stated "we already cancelled". I inquired about my deposit and got no response. I sent another text at 8:08pm, Sarah called back and after a long conversation about other truck options and warranties, she stated she would refund my $1000 deposit the next day. She took all of my debit card information. 7/25 I asked about the 2016 Expedition and what the price difference would be as another option, Sarah said she was working on it, no other response. I did not receive my deposit back. 7/26 10:30am I sent a text to Sarah about the deposit and asking for proof that the loan is cancelled because I found another truck closer to homr that I am interested in. I did not get a response. My deposit is still not refunded. My husband called at 11:00 left a message for the Client Experience Director, Ruth to contact me. I called and left a message as well. We talked to Ruth that afternoon and she assured us that everything was cancelled and the deposit was refunded. 7/29 12:45pm Still no deposit in my checking account. Called the bank and they have no record of a refund yet. Funny how my payment went through to them immediately but we are now 3 business days past when I was told it was cancelled and neither the loan bank nor my checking bank have any record of a refund or cancellation! I called Suntrust and was told that they can "Flat cancel" the loan which is noted right away, not 2-3 weeks to cancel like Sarah told me. There are so many things wrong with this entire experience, I feel like I could write a book. Mainly, they sold me the General Managers truck that is not functional and per them needs a new engine, and now I have to fight to get my money back and cancel the deal!! Not to mention that I bought a full warranty AND they warranty their vehicles for a certain amount of time after purchase. I am fairly confident the engine should have fallen under one of those warranties, but with all the trouble, I'm sure i'm better off without this vehicle. Regardless, this situation is almost unbelievable. I have been more reasonable than most people would be! I have invested way too much time, hired a babysitter to come up there, and put multiple inquiries on my credit including opening a loan with a ridiculous interest rate. I am exhausted from dealing with Lindsay Ford and I just want my money back in my account. Good luck to anyone that decides to do business there. More

Bought a 2019 Ford Expedition I had to go in twice because the first person that I met with was new and did not know anything about the features on the Expedition. I shopped aroun I had to go in twice because the first person that I met with was new and did not know anything about the features on the Expedition. I shopped around to other dealers in the area and since inventory was low, I liked the color/features of the Expedition at Lindsay better. I called the second day and worked with Anthony Brearley. He was very professional, worked with me over the phone on pricing and got his manager involved when I did not like the trade value they were giving me on my car. All in all it was a positive experience. I don't think I got any better deal than I would have gotten at Tedd Britt or Koons Ford, but all in all is was the transaction was smooth. Sarah, one of the managers was very quick to work with the numbers as we went back and forth. More

needs improvement Ways that car buying experience at Lindsay Ford can be improved: 1. Honor the price that you advertise on True Car. 2. If your customer has already Ways that car buying experience at Lindsay Ford can be improved: 1. Honor the price that you advertise on True Car. 2. If your customer has already agreed to purchase the car, has given you all the required information, and has a tight schedule -- get the paperwork done before he gets there. Don't waste your customer's time; they hate that! More

Excellent customer service I bought Ford Explorer 2019. I am very satisfied from car and dealership. Excellent dealership service. Very professional, helpful and friendly person I bought Ford Explorer 2019. I am very satisfied from car and dealership. Excellent dealership service. Very professional, helpful and friendly personal. Especially, sales agent Kevin Oliver. A Mr. Awar was very helpful and professional. He gave me good discount and extra warranty. Thank you. More

ESCAPE FORD 2019 AMAZING EFFICIENT GORGEOUS CAR YOU HAVE TO SHOP AT LINDSAY FORD IN WHEATON, MD. ONLY!! MAKE APPOINTMENT WITH JUAN. YOUR EXPERIENCE WILL BE FANTASTIC. YOUR CAR IS WAITING FOR YOU. YOU HAVE TO SHOP AT LINDSAY FORD IN WHEATON, MD. ONLY!! MAKE APPOINTMENT WITH JUAN. YOUR EXPERIENCE WILL BE FANTASTIC. YOUR CAR IS WAITING FOR YOU. ME AND THE ESCAPE FORD 2019 FIT PERFECT. COME ON OVER. More

Great Staff and price. On June 22, 2019 my wife and I bought a 2019 escape S. Juan Salazar was very helpful friendly and professional and informative. Mike from finance was On June 22, 2019 my wife and I bought a 2019 escape S. Juan Salazar was very helpful friendly and professional and informative. Mike from finance was also fantastic. The price on escape was great. The whole process went smoothly. We have always bought our cars from Lindsay and will continue to do so. We have also told our friends about the dealership. Juan and Mike were excellent, it was a pleasant day for sure. Thank you, Harry and Edith Salamone More

Needed a new SUV fasst Our older car had reached the end of it's lifespan. Needed to get a new car fast. Tom and Anthony got us a new Ford escape very quicky, Ed Hyland Our older car had reached the end of it's lifespan. Needed to get a new car fast. Tom and Anthony got us a new Ford escape very quicky, Ed Hyland More

Right truck, right price Went back and forth for a long time. Had a few small hang ups but ultimately got the truck i wanted for the price i thought was fair. Went back and forth for a long time. Had a few small hang ups but ultimately got the truck i wanted for the price i thought was fair. More

Excellent service!! Visited the Lindsay Ford dealership in Wheaton, unsure if I really needed to purchase a car. Was assisted by sales rep Juan Salazar, what was extremel Visited the Lindsay Ford dealership in Wheaton, unsure if I really needed to purchase a car. Was assisted by sales rep Juan Salazar, what was extremely helpful and not trying to over sell to me. He listened to my concerns and kept true to the budget I outlined. Walked out with a new car. The overall experience was quite easy. Will definitely recommend this dealer to friends and family. More

I liked everything Nice costumer service. Anthony was very helpful and friendly. I thought It was gonna take me all day to buy a new car but it only took like 3 hours. Nice costumer service. Anthony was very helpful and friendly. I thought It was gonna take me all day to buy a new car but it only took like 3 hours. More