Lindsay Ford of Wheaton

Great experience for first Ford buyer! I had been wanting to get a crossover/SUV to replace my current car. I travel long distances frequently (500miles +), and I needed more space, and mor I had been wanting to get a crossover/SUV to replace my current car. I travel long distances frequently (500miles +), and I needed more space, and more comfort. I drove an Edge on business a few years ago, and loved the drive. I went to Lindsay Ford to purchase a pre-owned Edge. Tom LaGrave helped me find the perfect car for my needs, listening to why I wanted a crossover, how much I liked driving, and the level of comfort/space I needed (we have large dogs). He had owned an Edge himself, so he knew exactly what I needed. Nav system, AWD, and V6 were all a must, so Tom pointed out the best option on the lot. After a test drive, I was hooked! The whole process took way less time than I expected - from consult, to test drive, to key in hand - and I was off with my purchase! Since then, Tom has checked in with me to make sure I am still happy with the car, and to offer any help in the future. This is the best experience I've ever had purchasing a car, and would definitely recommend this dealership - and Tom! - to everyone. More

Lies to sell Vehicle Let me start by saying i have owned 8 Brand new purchased vehicles in the last 7 years with all the options from different dealers in Maryland and non Let me start by saying i have owned 8 Brand new purchased vehicles in the last 7 years with all the options from different dealers in Maryland and none of them have come close to being as bad as Lindsey Ford on Customer relations or for honouring their word from staff. 1. 2011 F150 Platinum (traded in) 2. 2013 Toyota Tacoma Limited (traded in) 3. 2014 Toyota Tacoma Limited (traded in) 4. 2014 Chrystler 300C (still have) 5. 2015 Toyota Avalon (traded in) 6. 2015 F150 Limited (traded in) 7. 2016 Range Rover (traded in) 8. And now a 2016 Explorer (only lease I have ever owned). 9. *Now in the market for another pickup... I purchased my 2016 Ford Explorer after several hours of negotiating we finally came to an agreement. Free oil changes and 1 set of tires free. Both the finance guy and the GM/Part Owner at the time (Mike Engel) said yes 4 free tire replacement and the oil changes are free. I said where is this in writing, the finance guy said they mail it to me in a "car care coupon booklet". Guess what, never came. Called several times and got the run around and they will look into why I never got booklet... Never did. 1 year later I come into the dealer to get my 4 tires since one of my tires just went flat today, and they said "we would never do that" and that they wont do anything about it without seeing it in writing. Come to find out, the GM/Part Owner was never a part owner and was fired shortly after I purchased my vehicle, probably for saying stuff like that, according to the sales team here, while chuckling. So they just tell you whatever they can to sell. Just lies and one headache after the other here. And I haven't even started to mention the xxxx it was to get our vehicle between the Sales Rep, some managment lady named Sarah, who we were told was in the hospital and could not return our calls by the sales team (yet when we called the reception desk right after being told that, and asked for Sarah, the reception lady said she is with a customer outside and that she was looking at her as we were speaking! Cought in another lie. Later Mike Engel apologised for that). We didnt get to even drive our vehicle for almost a month after we signed papers due to repairs that needed to be done since it was hit in their parking lot before we purchased it and they had to fix stuff on it!). A guy at the front desk did say he will give me a Buy 3 get 1 free tires as an incentive but why should I now pay for 3 tires when I was told 4 free!. I'm sort of stuck as they have my Ford, it has a donut and I have to get it replaced and they know it... I'm never coming back, even for free oil changes! So tired of this stealership! Lindsay Ford just lost out on a potential reoccurring purchasing customer! More

Robert Rodriguez did a great job We found the car we wanted online but it was 4 hours away. Robert was able to negotiate over the phone and email and got us the price we were looking We found the car we wanted online but it was 4 hours away. Robert was able to negotiate over the phone and email and got us the price we were looking for. When we showed up, the car was ready as promised and there was no 'up selling' as is typical when you go to a dealership. There was no bait and switch. There was no pressure. He sold the car at the exact price we were quoted and even got us a better APR than our bank USAA. Overall very satisfied. Not too much interaction with rest of dealership but Robert was on point. Thanks again. More

Customer Satisfaction Anthony Brearley was very very helpful in helping me select the perfect vehicle for my budget. He was courteous, respectful and professional. Please a Anthony Brearley was very very helpful in helping me select the perfect vehicle for my budget. He was courteous, respectful and professional. Please ask for Anthony when visiting Lindsay Ford of Wheaton, Md. John P Braganza More

AIRBAG RECALL FOR THE SECOND TIME LINDSAY FORD HAS BOTCHED AN AIRBAG RECALL . THE LATEST 02/20/2018 LEFT THE AIR BAY COVER SO LOOSE A 5 YEAR OLD CAN REMOVE THE COVE FOR THE SECOND TIME LINDSAY FORD HAS BOTCHED AN AIRBAG RECALL . THE LATEST 02/20/2018 LEFT THE AIR BAY COVER SO LOOSE A 5 YEAR OLD CAN REMOVE THE COVER AND EXPOSE THE AIRBAG. WHEN CALLED TO THERE ATTENTION SERVICE JUST LOOKED AT THE CEILING ! More

Long Term Customer They are always reliable. I can always count on my service reps Jonas or Robert. I find the employees to be customer service oriented and professional They are always reliable. I can always count on my service reps Jonas or Robert. I find the employees to be customer service oriented and professional. More

Pretty easy and fast car purchase I am very satisfied with the experience I had at Lindsay Ford. Sales I worked with, Tom and Anthony, are respectful and professional. I will definitel I am very satisfied with the experience I had at Lindsay Ford. Sales I worked with, Tom and Anthony, are respectful and professional. I will definitely recommend this dealer. More

Complete waste of time Do not give this dealership your business. By far the most incompetent people you will ever meet. The sales guy doesn’t listen to a word you say, and Do not give this dealership your business. By far the most incompetent people you will ever meet. The sales guy doesn’t listen to a word you say, and the sales manager, Omar, will not give you a price on a vehicle unless you are ready to buy that vehicle right then and there. I asked the manager to give me an out the door price on a vehicle I was interested in, he kept referring to the “internet price” which is filled with rebates and does not include taxes and fees. I asked the idiot for a cost breakdown including the rebates I qualify for plus the taxes, fee, etc included. But again, he said the “internet price” is the best price we have. See…. Incompetent. If you have “manager” as a title you should be required to graduate middle school. More

Worst Customer Service Bret, the person who handles their lease returns, didn't return my calls all week. Their own staff couldn't get in touch with him. The girl on the pho Bret, the person who handles their lease returns, didn't return my calls all week. Their own staff couldn't get in touch with him. The girl on the phone said just come in and anyone can do the return. Now the "Manager on Duty" is refusing to leave his desk to speak with me. I've been sitting here and sitting here. im watching 5 guys standing in the showroom laughing and joking in front of a stack of pizza boxes and now it has been nearly a half hour. You should have seen the attention I got 3 years ago when I was leading the 42k vehicle. More

Best sales experience ever! Words cannot express how much I appreciate Bill Godley and his impeccable service. He deserves more than 5 stars. I can't stop raving about how he t Words cannot express how much I appreciate Bill Godley and his impeccable service. He deserves more than 5 stars. I can't stop raving about how he took care of my son and I. Every sales experience should go as smooth as this went for me. From my arrival to my departure, he made sure that my son and I was very well taken care of. Best Salesman around, pound for pound, hands down. If you are in the market for a car, he's your man. More