Lindsay Lexus of Alexandria

Outstanding customer service by our Sales Representative, Mr. Anthony Yates! He went above and beyond, giving 110% to ensure we got the right vehicle we were looking for, was comfortable in understanding th Mr. Anthony Yates! He went above and beyond, giving 110% to ensure we got the right vehicle we were looking for, was comfortable in understanding the basic operating procedures and followed through during the entire process including post sale. He coordinated an after sale appointment with your Technical support team to learn more about the vehicle operation. We highly recommend him to any potential buyers. On the other hand, we were less than impressed with the Finance manager, Arnold Garcia. He made us feel less than and even made comments to infer perhaps we could not afford the vehicle. We had more than enough financing from our own bank with an approved loan before even starting to shop for a vehicle. His comment "I am not going to let you leave with this car without you paying for it" - was totally unnecessary and perhaps prejudiced. We ended up getting our banker on speaker phone during the entire finance process. I believe he was a little disappointed in this but continued to try and upsell us on things we didn't ask for nor wanted. In the end we paid for the vehicle that evening and left with it. Mr. Garcia in all of the confusion failed to provide us with copies of all the required paperwork. We ended up returning to the dealership and receiving the documents from Mr. Yates. Recommend Mr. Garcia be reminded on his responsibilities when interacting with customers. More

Thank you to Shavan Barzani for helping us with our recent purchase. We have been Shavan's customers for over 6 years, and always get the best service from him! Overall, Lindsay Lexus offers a superior recent purchase. We have been Shavan's customers for over 6 years, and always get the best service from him! Overall, Lindsay Lexus offers a superior buying experience. Our sales manager was outstanding as well. Keep up the great customer service. By the way, the new dealership building is really spectacular! More

Dealer wasted hours of time to complete a simple all cash purchase transaction and when I told them that they made a mistake on the pricing calculations in their favor by understating sales price of car and purchase transaction and when I told them that they made a mistake on the pricing calculations in their favor by understating sales price of car and erroneously double counting SUT, I was initially told I was wrong, until General Sales Manager realized they made mistake on multiple transactions and hurried to change it. Mistake would have cost them over $50k and wasted my and my wife’s time waiting around to sign paperwork and pick up car. Very disorganized and poor customer service. Not what I expected from a Lexus dealer. More

Sure! Here’s a professional and thoughtful review you can post on platforms like Google, Yelp, or DealerRater. You can tweak it if you want it to be more c Here’s a professional and thoughtful review you can post on platforms like Google, Yelp, or DealerRater. You can tweak it if you want it to be more casual or more formal: I recently had the pleasure of working with John Bean at Lindsay Lexus of Alexandria, for my 2022 Lexus RX 350 servive and I couldn’t be more satisfied with the experience. From start to finish, John was professional, knowledgeable, and genuinely committed to ensuring that everything went smoothly. He took the time to understand what I was looking for, answered all my questions thoroughly, and never made me feel rushed or pressured. His attention to detail and customer-first attitude truly stood out. John made the entire process efficient and stress-free, which is exactly what you want when you're making an important purchase or coming in for service. If you're visiting Lindsay Lexus, I highly recommend asking for John Bean — he’s a standout representative of the kind of service and care this dealership is known for. Thanks again, John! --- Would you like to add anything personal, like what service or car purchase you came in for? I can customize the review further based on that. More

Salesperson: Adania Garcia Sales Manager: Lou Brown This was my first time having a female salesperson in my car-buying experience, and it was such a pleasure. Adania was informative, thorough, Brown This was my first time having a female salesperson in my car-buying experience, and it was such a pleasure. Adania was informative, thorough, and very understanding of both my needs and my lack of experience with such a high-tech vehicle. She did a wonderful job following up and explaining things in a way that made me feel comfortable and confident throughout the entire process. She also encouraged me to stop by anytime to continue learning more about my new NX350, which made me feel supported even after the purchase. Who knows — thanks to her patience, I may even let the car park itself one day! I’m very grateful to Adania and to Lou for making this process seamless and comfortable. I truly love my NX and will happily recommend this duo to any of my friends and family looking to make their next purchase. Adania, you’re the BEST! THANK YOU!!! THANK YOU!! THANK YOU! Sincerely, Patricia Givens More

A Thank You to Mr. David "Ski" Fajerski who serviced my Lexus vehicle with professionalism. David "Ski" Fajerski who serviced my Lexus vehicle with professionalism. More

I'm writing this review to Thank Mr. Dennis Burrell and David "Ski" Fajerski for taking the initiative to go above and beyond to mitigate my ongoing situation with my damaged windshield. Dennis Burrell and David "Ski" Fajerski for taking the initiative to go above and beyond to mitigate my ongoing situation with my damaged windshield. After serveral phone calls and visits, I thank God for both of these men doing the right thing to keep a valued customer satifisied. Thank You, Jose A. Brown More

We had an amazing experience working with Afif Combs at Lindsay Lexus! From the moment we walked in, he was attentive, patient, and genuinely listened to our needs. I am generally skeptical of salespeople Lindsay Lexus! From the moment we walked in, he was attentive, patient, and genuinely listened to our needs. I am generally skeptical of salespeople but he made the entire process smooth and stress-free, ensuring that we found the perfect car without any pressure. His kindness and professionalism truly stood out, making us feel valued and heard. Beyond Afif, everyone at the dealership including Jessica, Ski, and Javier were welcoming and helpful. I highly recommend working with Afif and this dealership to anyone looking for a great car-buying experience. More

Thanks to Frank Love for another amazing buying experience. I was not initially in the market for a new vehicle. However, Frank's diligence in maintaining contact after the purchase to merely check experience. I was not initially in the market for a new vehicle. However, Frank's diligence in maintaining contact after the purchase to merely check in or inform me of what's on the horizon; piqued my interest in the TX. After reviewing the vehicle specs Frank provided to me, I was completely sold on the TX. The TX marks my seventh purchase with Frank and Lindsay Lexus. Despite having a good understanding of technology, I appreciate that Frank never assumes my level of knowledge. With each purchase, he takes the time to give a detailed explanation of the vehicle's entire specifications. Frank's professionalism, expertise, and genuine understanding of his customers, exhibit his extraordinary dedication to excellence. His consistent commitment to the highest standards of customer service is truly appreciated. Thank so much you! More

Subject: Exceptional Customer Service from Tiffany Eley I want to extend my sincere appreciation for the outstanding customer service I received from your front desk receptionist, Tiffany Eley. She Eley I want to extend my sincere appreciation for the outstanding customer service I received from your front desk receptionist, Tiffany Eley. She went above and beyond to assist me while I waited for my vehicle. I needed to conduct an important interview, and Tiffany graciously helped me find a quiet, private space to ensure I could do so without any interruptions. Her professionalism and willingness to help truly made a difference in my experience. I also wanted to mention that I am a proud Lindsey Cadillac owner, and Tiffany's exceptional service reflects the high standards I have come to expect from your dealership. Thank you for fostering such a positive environment and for having such dedicated staff members like Tiffany. More