Lipscomb Chevrolet GMC - Service Center

Excellent, fast service! Doug Gray has provided great customer service. They are fast and friendly! When we bought my car I’m December it was pleasant, haggle-free experience. Doug Gray has provided great customer service. They are fast and friendly! When we bought my car I’m December it was pleasant, haggle-free experience. More

My experience My transmission went out on my car. My warranty covered it by not my radiator which ran me around 1100 bucks to fix. No problem. After I got my car ba My transmission went out on my car. My warranty covered it by not my radiator which ran me around 1100 bucks to fix. No problem. After I got my car back, I had another major transmission leak. This was after they rebuilt my transmission, twice. I take it back in and they try to send me home with it just telling me it's a leak but not sure where it is coming from. I refuse til they look at it. They do. I guess there was some miscommunication. That's fine. They fix the problem after a couple weeks. I get my car back for maybe 4 hours. Drive it 4 miles. Huge transmission leak, yet again. They did get my car back to me within a few days this time. However, the inside of my car was a mess. You could see where handprints were. Plus in my back seat the floor was pulled up to expose a battery. The seating tracks were pulled up too and left on scattered on the floor. I will say they were able to get me a loaner each time which I was grateful for. The female I dealt with was very nice. I can't say the men were but I don't exactly expect that dealing with a busy shop. I just wanted my car fixed. I've had my car a day and a half this time. I'm hoping I don't have any issues. Overall, I would not recommend this service department. They kind of wrote me off in the beginning which was really frustrating. Then during the many weeks leading into a month or more of having my car, no one ever updated me on the progress or findings. The first visit they did when it came to getting approval to order parts, but that was it. The 2nd one they did not contact me at all in over a months time. I hate to condemn a whole business because I am sure there are good mechanics and staff that work there. But my experience was not a good one with the few individuals I came in to contact with. More

Excellent service The customer service represetative was very helpful, the customer service was excellent. .I would highly recommend Doug Grey service department to any The customer service represetative was very helpful, the customer service was excellent. .I would highly recommend Doug Grey service department to anyone. They got me in and out quickly. More

Always top notch service Can’t beat the service my family has always received from the whole team at Doug Gray, from sales to service. We always feel so spoiled. Forever Team Can’t beat the service my family has always received from the whole team at Doug Gray, from sales to service. We always feel so spoiled. Forever Team Doug Gray. More

Odd noise under dash and tailgate hard to open. As always, Danny, in service, was polite and knowledgable. He put me in a nice loaner while my vehicle was being worked on. While I don't know the mec As always, Danny, in service, was polite and knowledgable. He put me in a nice loaner while my vehicle was being worked on. While I don't know the mechanic's name, he tried very hard to come up with a solution to a strange and difficult to diagnose, problem. More

Best service experience in the south west I took my suburban in for a service and Krisssie Allen was the one that assisted me with my service . She was very professional and ensured everything I took my suburban in for a service and Krisssie Allen was the one that assisted me with my service . She was very professional and ensured everything would be fixed in a timely manner. She explained everything on the service ticket from parts to labors so I wasn’t hit with unexplained charges like some companies do. This is the first time I have used Doug Gray for services and I will bring my vehicles here ilfor any service in the future. Lastly the rental truck that was given was great and appreciated because it was a last minute service and the company helped me out tremendously. I am appreciate everyone that was involved More

It was good and fast It was a good experience. A nice place to wait. They offered something to drink and the service was quick and I didnt have to wait very long. It was a good experience. A nice place to wait. They offered something to drink and the service was quick and I didnt have to wait very long. More

Oil Change Great service writers and very timely on oil change. I’m not sure if all my fluids were checked due to no tool tracks on plugs. Great service writers and very timely on oil change. I’m not sure if all my fluids were checked due to no tool tracks on plugs. More

Professional service while traveling. Doug Gray GMC is part of a great service net work of dealers accros the US. We were traveling thru Oklahoma and needed an oil change. Went online to f Doug Gray GMC is part of a great service net work of dealers accros the US. We were traveling thru Oklahoma and needed an oil change. Went online to find nearest dealer for the next day. Called for appointment, showed up early,got signed in and was done. Just like that. Thanks to Doug Gray Service Department! More

Amazingly quick and friendly service! This dealership provides exceptional service. Their staff was friendly and extremely knowledgeable. I was very impressed that I was able to get my car This dealership provides exceptional service. Their staff was friendly and extremely knowledgeable. I was very impressed that I was able to get my car fixed on the same day that I called, and it took them less than an hour!!! I highly recommend this dealership for both sales and service. Every experience I’ve had with them has been great. More