Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe

The gentle man that helped me and my wife was awesome. Gilbert De La O got us into something reliable treated us like family.I highly recommend Gilbert and Lithia for your vehicle purchase. Gilbert De La O got us into something reliable treated us like family.I highly recommend Gilbert and Lithia for your vehicle purchase. More

Did good job very helpful and Ernie was most amazing by delivering it the vehicle delivering it the vehicle More

The only dealer to call me and approve me and got a vehicle within a few hours thank you vehicle within a few hours thank you More

We are very pleased with the customer service, professionalism, and overall repair of our vehicle. Our service advisor was very professional, detailed and responsive to our questions and needs we professionalism, and overall repair of our vehicle. Our service advisor was very professional, detailed and responsive to our questions and needs we had a great service experience. More

Very Poor Service Experience — Lack of Communication and Unreasonable Delays We brought our 2021 Jeep Wrangler to Lithia Chrysler Dodge Jeep Ram of Santa Fe after becoming extremely dissatisfied with the Unreasonable Delays We brought our 2021 Jeep Wrangler to Lithia Chrysler Dodge Jeep Ram of Santa Fe after becoming extremely dissatisfied with the service department at Larry H. Miller in Albuquerque, where we had been longtime customers. We made the decision to drive approximately an hour to Santa Fe because we were hoping for a better, more professional service experience. Unfortunately, the experience has been even worse. Our Jeep has been at Lithia for nearly three weeks and is still not repaired. It took more than two weeks just for the vehicle to be seen, and throughout the process, communication has been extremely disappointing. We are repeatedly forced to initiate calls and text messages to obtain updates. Many of those messages go unanswered. There appears to be little urgency or concern about the inconvenience this creates for customers who are without their vehicles. I understand that repairs can take time and that service departments encounter scheduling challenges. What I don’t understand is why a customer should have to repeatedly chase down basic information about the status of their vehicle. A professional service department should communicate delays, provide realistic timelines, and keep customers informed without requiring constant follow-up. We made a significant effort to give this dealership an opportunity to earn our trust. Instead, we’ve experienced the same problems we were trying to escape, only worse. I sincerely hope dealership management reviews our experience and addresses the communication and customer service issues within this department. Based on our experience, I would not recommend Lithia Santa Fe for vehicle service. More

Great GM really appreciate all the help when you have questions. Keep up the great is work questions. Keep up the great is work More

Great Customer Service. He was friendly and got my car right in for my oil change. Had my oil changed within an hour. He was friendly and got my car right in for my oil change. Had my oil changed within an hour. More

Though a little expensive i very pleased with the service provided on my last visit. All essential fluids were changed according to manufacturer recommendations. I feel like my car will run better and last l provided on my last visit. All essential fluids were changed according to manufacturer recommendations. I feel like my car will run better and last longer. The service representative Selina was very helpful and attentive. I was the first customer at the door and she got right to helping me. Very friendly and honest. I would recommend Litha of Santa Fe, N.M. More

The service was great, got the job done same day ! I would recommend them to anyone ! I would recommend them to anyone ! More

Excellent fast service for my TRX. Wait time was minimal and it was easy to schedule online. Wait time was minimal and it was easy to schedule online. More