Lithia Chrysler Dodge Jeep Ram of Great Falls

great Dan and peter worked with me on everything and were very honest and easy to work with. the car i purchased is a great vehicle for me and my family. Dan and peter worked with me on everything and were very honest and easy to work with. the car i purchased is a great vehicle for me and my family. More

A terrible experience If I could give this business zero stars I would. My family owns a local business which has spent a considerable amount of money at Lithia Dodge Great If I could give this business zero stars I would. My family owns a local business which has spent a considerable amount of money at Lithia Dodge Great Falls. This ranges from: purchasing 4 vehicles from Lithia Dodge thus far, purchasing the bumper to bumper extended warranties that Lithia offers, having many vehicles detailed, purchasing the life-time oil changes, as well as paying for repairs on some of our fleet vehicles. Two of the Dodge trucks we own had differentials go out in them (both trucks had lifetime bumper to bumper warranties purchased from Lithia). We took them to Lithia in February. The shop manager, Bill, informed us that they were looking for a vendor to start manufacturing the differentials and there was no time frame as to when that would be. Later in February, Bill told us that they were approved to be replaced, and just waiting on parts. As my business relies on my vehicles I needed to check on them regularly. In mid-March we were told there was still no time frame. At the end of March Bill told me that he had gotten approval from the warranty company to purchase the parts from an outside vendor, he just had to find them (I later found out this was also a lie as, when I called the warranty, that request had never been submitted by Bill and therefore was never approved). By mid-April Bill said he had checked with Randy’s Ring & Pinion & all other Montana based auto parts suppliers and couldn’t find them anywhere, so the differentials would be on hold until they were located. In June Bill said Chrysler had gotten a new distributor and would ship them as soon as they were manufactured. By the end of June Bill told us they were manufactured and waiting on permission to be shipped to Lithia Dodge of Great Falls. We received the same feedback all through July & August. I also want to add that Bill told me specifically that he did not have to do business with me or honor my warranty purchased here. He told me that he could make me go to another Dodge dealer, knowing there is not another one in Great Falls. He informed me that the only reason he was doing business with me at all was because I had spent a considerable amount of money there. He told me that him and his shop guys didn’t like my attitude and that if I ever wanted to have my vehicles serviced or fixed that I needed to bring them candies, donuts, treats, and basically suck up to them and beg them to do it. I did buy them donuts twice and bring them some candies and treats. I was desperate for my work vehicles. In the beginning of September I called Randy’s Ring & Pinion and was informed that they have the differentials in stock for purchase and they had been available the whole time. In addition to all of this in February an employee of mine went to Lithia and requested a loaner vehicle. Lithia never called me and asked if I wanted this vehicle or would accept responsibility for it. I never signed any documents or contracts for this vehicle. They asked my employee to sign a blank form with only the year, make and model of the vehicle on it, so they knew who had it and where it was; the employee signed it. The jeep was returned in the end of July/ beginning of August. Last week I sent two of my managers to pick up my trucks so I could have my own mechanics fix them as I need them to run my business and am losing too much money trying to get Lithia to fix them. My managers were told that before my trucks could be released to them, Bill needed to know what we were doing about the repair costs to the loaner vehicle. The loaner vehicle was not wrecked or damaged; the repairs included: a new paint job, detailing, a new windshield, etc.. My manager informed Bill that I am not legally liable for this loaner vehicle as I never consented to it being released to me or signed any contacts r legally binding documents for it. Bill insisted that I did. My manager brought me a copy of such contract, which was filled out by multiple people in different color pens at different times. They had taken the blank one they had the employee signed for and added my name and address, with someone else’s phone number and another person’s signature. Nothing was accurate on it and I had nothing to do with this contact. I had never even seen a copy of it. More

Liars This company well sell extended warranties that are absolutely worthless and do it with a smile on there face I hope no ones gets ripped off by them a This company well sell extended warranties that are absolutely worthless and do it with a smile on there face I hope no ones gets ripped off by them again take my advice and buy elsewhere More

Our salesman was very professional and easy to work with. The salesman and everyone was very helpful and we do love the car. However, the higher interest rate and Chrysler Capital not working with doesn't mak The salesman and everyone was very helpful and we do love the car. However, the higher interest rate and Chrysler Capital not working with doesn't make sense. Thank you all for all your time and we are happy with this car. More

2017 RAM Purchase Jeremy was very pleasant to work with and did not try to upsell to make commission. He showed us used and new vehicles in the price range we were loo Jeremy was very pleasant to work with and did not try to upsell to make commission. He showed us used and new vehicles in the price range we were looking at that had the towing package and amenities we were looking for. Michael awarded us with a great trade-in value on our old vehicle and efficiently processed the paperwork while we waited. More

Customer service Abe did a great job helping me find a vehicle for my son, no pressure salesman. Because of Abe I always check Lithia first when searching for a vehicl Abe did a great job helping me find a vehicle for my son, no pressure salesman. Because of Abe I always check Lithia first when searching for a vehicle. More

Great people to work with My experience was very good at Lithia. I had to come from out of town, I'm very hard of hearing and had to send text and e-mails to be sure we had a d My experience was very good at Lithia. I had to come from out of town, I'm very hard of hearing and had to send text and e-mails to be sure we had a deal set up on the purchase and trade before driving in to sign papers and such. Everything worked out just like we had communicated, which helped me to get into my new Jeep and get back home! More

Oil change The oil change went well, however my locks on my car do not work. I can't lock my car with my key fobs and the automatic locks do NOT work. I just bou The oil change went well, however my locks on my car do not work. I can't lock my car with my key fobs and the automatic locks do NOT work. I just bought my car this past September. It's a 2015 Santa Fe and we also just bought a 2002 Grand Prix in April. I have replaced the batteries in the key fobs when I got my oil changed. They still don't work. I need to find out what's going on with my locks. I just bought this vehicle, I love my Santa Fe, but why are my locks not working and since it's a new car to me why should I have to pay $105 to find out what's wrong when I have only had my car for 8 months? More

Great experience This is the fourth vehicle we have bought from Lithia. Brian goes the second mile in customer service. Everyone was fantastic to deal with. I highly r This is the fourth vehicle we have bought from Lithia. Brian goes the second mile in customer service. Everyone was fantastic to deal with. I highly recommend Lithia. More

General Manager was a great help They sold my son a car that had to be push started to pop the clutch!! He put money down to have them hold it so he could test drive it the next day s They sold my son a car that had to be push started to pop the clutch!! He put money down to have them hold it so he could test drive it the next day since they were about to close and wouldn't let him test drive that day. Next day he went in to test drive and was told he had to buy it since he put money down and if he didn't they were going to his 1st SGT. They totally take advantage of our Airmen!! Now we're stuck with this xxx!! Update: I talked to the GM Brian and he sent the car to Volkswagen to get fixed and took care of all the expenses. He was more than helpful and went above and beyond to help us out. We drove that car from Montana all the way to Illinois with no issues. More