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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities
Kennewick, WA
783 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 783 reviews
May 22, 2025
Excellent service and friendly, knowlegable staff. Rob was especially helpful during my most recent visit. He explained the service being done and the rate that was being charged, so there weren't an Rob was especially helpful during my most recent visit. He explained the service being done and the rate that was being charged, so there weren't any surprises. The wait time was reasonable, and the report on the work was thorough - even a video from the technician. I looked at other vehicles while there, knowing that this is where we'll purchase when we're ready. More
by Kim D.
Employees Worked With
Rob
May 20, 2025
Had maintenance oil change done on my Ford Ranger. Tried to find a familiar face to associate with the people you have pictures and they no longer work there. Need to update pictures on website. Pers Tried to find a familiar face to associate with the people you have pictures and they no longer work there. Need to update pictures on website. Personnel are caring. More
by damberry7171
Employees Worked With
Eric in service bay
May 18, 2025
Your people in the house greeting room are delightfully gracious and helpful. I’ve never had a bad experience in there. Just know that I don’t think the mechanics out in the shops listen to their request gracious and helpful. I’ve never had a bad experience in there. Just know that I don’t think the mechanics out in the shops listen to their requests. I got my oil change, but the low tire pressure light was ignored and the request to replace the brace to hold the battery in place was ignored even though the brace was on the driver’s seat. I didn’t have the tools to do it myself. So my request was not followed through on by the mechanic. Not angry, just think they need to learn to listen to their requests folks inside. Perhaps a meeting of the two components of the service department would solve some problems before they become issues. Otherwise, I was delighted to get my service done more quickly than than I anticipated. More
by wisbech10
Employees Worked With
Rob Johannsen
May 10, 2025
I take my Jeep Cherokee Trailhawk in to get serviced with full synthetic oil change every 4 months..and they've always been great full synthetic oil change every 4 months..and they've always been great More
by redzgrrl
Employees Worked With
Rob in Service department...he's fairly new being there at around 1 months but he was very kind and he was also learning the ropes and the brand new system they have in place so I gave him grace ...5 stars
May 09, 2025
Even though I didn’t buy my vehicle there, they have gone above and beyond trying to resolve my issues. They treat me like a friend! above and beyond trying to resolve my issues. They treat me like a friend! More
by ikeeppushinon
Employees Worked With
Manuel Soto and John the service manager
